Totalcare's Online Review Report Card
Totalcare - Irvine
4.4
Average Star Rating
234
Total Reviews
56
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
TotalCare Irvine received 85.4% positive feedback, with patients praising the friendly staff, professional doctors, and prompt service. However, 14.6% of the feedback was negative, primarily citing poor administration, unfriendly call center staff, and miscommunication. Overall, the clinic is appreciated for its quality medical care, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Totalcare's Reviews
快速有效率
Reviewed On Google
快速有效率
Reviewed On Google
I am so disappoint in TotalCare Irvine Call Center! I a new patient there. Before I go in to see the doctors & staffs at the clinic that I have schedule my appointment which I am so very disappointed, but I have ignore it. TotalCare has great doctors and staff there, but like Brownie Bits stated that "A nasty personality should not be the first thing a patient encounters when calling Total Care. Someone with emotional intelligence and a kind spirit would benefit this office much more than whatever that was." The person that take my call is very rude & so unprofessional that I cannot ignore it, but today I cannot ignore this RUDENESS, UNPROFEESIONALISM, UNFRIENDLINESS, & SO IMPATIENT toward me. The person that take my call today 08/12/25 at 11:23am - his name is Jake. He have spoken to me like I do not understand English. He have treat me like I a dumb person which I do not appreciate this. Not only he is RUDE & UNPROFESSIONAL, but he has NO PATIENCE with a patient. Is this how Jake talk to a patient? Or just to me? When I ask to speak to someone else that Jake stated that there is NO one else to speak to. I am so very UNHAPPY with Jake's service. The reason I change doctor because of how the people at the Call Center talk. They think that they are from the Call Center that they can treat a patient or any patients like this. Is there any consequence of how the people at the Call Center treat a patient? If there is NO consequences, then I will change my doctor again because I cannot stay at a place that has NO kindness toward a patient. A VERY UNHAPPY PATIENT
Reviewed On Google
Excellent!
Reviewed On Google
有中文服务，服务态度非常满意！
Reviewed On Google
有中文服务，服务态度非常满意！
Reviewed On Google
My son went in to get his epipen prescription renewed. We did not have to wait long and he was seen immediately. Amy was professional and helpful. I would recommend her to others.
Reviewed On Yelp
The clinic is so great and nice staff Taking care of me and calling for results Always ready to hear my problems and calling to check on me
Reviewed On Yelp
Really great check in staff and great provider. They take the time to listen to you and you're not rushed. My experience has been positive as the staff takes care of all your issues allowing you to feel like part of your treatment plan.
Reviewed On Yelp
很亲切，没有距离感
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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