United Medical Imaging Of Irvine's Online Review Report Card

I've had a few disappointing encounters with the UMI. First one was when I went there a couple of weeks a ago for a CT of abdomen and they had advised me to come in an hour early to take the oral contrast. I did arrive an hour early and after 30 min of waiting I inquired the front desk about the oral contrast and she got mad at me as why I didn't tell her when I walked in. I thought they can see the tests scheduled and advise as appropriate. They had me to force myself to drink both bottles quick so they can rush me in and get it done. I never get nauseated with contrast but I was dying of nausea and dizziness that day due to taking the contrast so fast. I dont believe the contrast had reached down there when they took the pictures. Another time is when I called to make an appointment for a knee X-ray. Yes, they make you make an appointment for X-rays. The first time they said they dont have the order whereas my doctor's office had sent it. Then I waited another week for and called again. The first person answering the call said they have received the order but I am the third in line. So i waited 22 min then a guy came and said we have no order. I told him that someone else has just advised otherwise then i had to be placed on hold again for him to find it. Then he came back and said yes we have it. Overall, not sure where they look for orders. They are ready to send you back to your doctor's office and blame it on them for not having the order. Service overall is lousy. They all are in a rush and make patients nervous. A medical place should not add to patient's anxiety. People are not there to take happy family portraits. I am a nurse practitioner and it is sad to see unprofessional service like this place.

I had an appointment and all the walk-ins got in before me. Very unorganized. I won't return tothis group.

very poorly run office . Went there to get copy of my CT SCAN . Kept waiting for more than 2 hours. receptionist "AHOLI" not only rude after 2 hours you can pick up report from another office . my machine is not working? we are short of staff. sitting doing nothing gossiping with other.

worse office staff if it wasn't for the office manager i would have left.  unprofessional tech assuming everyone is a foreigner.   got very loud and aggressive. the little hispanic girl i think liana kept going to the back talking shit to the tech.  little girl ur costumers are. not stupid. this is for the manager,  please change ur office staff and hire a tech that is not racist and dont have anger issues Office manager was nice she tried to diffuse the situation I felt bad for her trying to beg for tech to stay just so that I can get X-ray in time to my dr.   This girl had the nerve to say I'm doing u a favor". Doing me favor. Lol do ur fucking job how about that.  It all started bc she didn't know we knew laina or hahina whatever her name is talked shit. So she already had an attitude.    Office manager u need to change ur staff. Or u won't have any patients soon Hahina or liana is a lier first she said she answered the phone. When I spoke to a guy. We don't take walkings. After 430.  Bitch I have injury. Than you need say that when I called. Bc ur stupid doesn't mean everyone else is too

Beware of RACIST techs especially if you are SWANA. This happened 01/12/2021. This was my first time going there. An early to mid-twenties ultrasound tech with a blond high ponytail started acting off right when I was entering the exam room with her making a scene saying "ma'am are you alright? Can you hear me?!" which I found strange and confusing since there was nothing indicating that I wasn't well nor am I an elderly person! I answered "Yes, why wouldn't I be?" and she says "you weren't responding when I was talking to you" which was not true. The encounter gets worse as she starts making small chat during the exam. All the racist questions you can possibly think of were asked. "Where are you from?" "Where did you grow up?" "Are you here with all your family?" "Yes, a lot of FOREIGNERS come here to study engineering"  What foreigners?!! Sidenote, I moved to the US when I was a child and am a US citizen! The whole experience was baffling and I can only imagine how many others experienced this blatant racism and did not speak up! At the time of my visit, the waiting room had 5 people of which 3 were SWANA so this behavior needs to be addressed by supervisors and HR asap.

Deleted my negative review.. X-ray tech was the best part of the visit.. pleasant and quick..

Dropping two starts due to them dropping the ball sending my ultrasounds results to my provider. Had an ultrasound with them on Friday. Everything was fantastic. The lady told me to give them 2-3 business days for the results to get to my provider. Ok, I can live with that. Gave them plenty of time to fax my results and called my doctor on Wednesday to schedule my appointment. You can understand my surprise when they told me UMI still hasn't faxed them anything (4 days later). Called UMI on Thursday, they told me they faxed the results to my primary doctor so maybe that's why my OBGYN didn't have them. That was a lie since both my primary and my OBGYN are at Scripps, they all have access to all of my records. UMI never sent them or my OBGYN would have seen them. So I ask them to fax all to my OBGYN since he ordered the ultrasound. The lady said she would do it right away. Well, she did not. Again. My OBGYN called me yesterday again to ask me where my ultrasound was so we could schedule an appointment. UMI never sent it. I call UMI today, explain the game we've been playing, and ask the guy if they faxed my results yesterday as promised in the morning. He tries to tell me they sent the fax yesterday. I ask what time - he tells me "around 10-ish."What the heck is "around 10-ish?" First, fax records tell you exactly what time you sent it. Second, I spoke with them after 10 to ask them to resend. What a b.s.. I ask him to resend. While we were on the phone, he sent the fax. I called my doctor, and yahoo!, they finally got the fax the guy sent while on the phone with me.It took only a full week and 5 phone calls to get it done. Complete waste of everybody's time. Not cool. I am disappointed.

It doesn't get any better! Quick, professional, and caring! Called on Thursday morning to schedule an appointment. A lady answered, asked me to text her my ultrasound order (since I had it on paper), along with a copy of my insurance. She told me she would call me once I sent all. She called me later, asked me what days worked for me, and offered an appointment for Friday, the next day. I took it. Once at the facility, everybody was quick, nice, professional, and caring. They made sure to see me immediately since I was asked to drink 40oz of water prior to my appointment and had a hard time holding it. I was in and out in no time. Seriously, I have nothing bad to say about this place! I wish all practices were like that! I recommend these guys 100%! It doesn't get any better!!! Two days from calling to schedule to getting everything done! Kuddos to you!Thank you!

Great customer service, and one of the only imaging appointments I've had where they saw me on time. The person doing my ultrasound was very patient and kind. The only thing that bothered me is that they have a fish tank in their waiting room that is filthy. I felt bad for the fish.

Be very careful with the billing from this company! My insurance company paid the majority of the bill and they didn’t show it on the statement they sent me! Also they send only one invoice saying Past Due and a different one saying Final Notice Going to Collections when in fact they were wrong and I paid the remaining balance! A whole month later after everything was paid off they sent another older statement asking for an incorrect balance! I had to call them again and they said I had zero balance on my account and they didn’t know why I was sent an older statement!!! If you have to use them beware and be on your toes with what your insurance company pays and their billing!Be very careful with the billing from this company! My insurance company paid the majority of the bill and they didn’t show it on the statement they sent me! Also they send only one invoice saying Past Due and a different one saying Final …More