Waveimaging Irvine Barranca's Online Review Report Card

This (long-winded) review comes happily posted after a few very difficult issues getting my daughter in for a CT scan, MRI, and Arthrogram. I had left a one-star review prior that I deleted and replaced with this glowing review. After having three appointments canceled (over the course of two or three months) by Wave the day before each, lots of phone calls, and lots of frustration they absolutely came through and exemplified outstanding customer service. I must point out, in their defense, that what my daughter needed to be done required a certain type of radiologist (or something technical, not familiar with medical lingo) who wasn't "in office" on a regular basis, but on rotation instead. Brandon was so kind and understanding on the phone while trying to find the soonest available date that the radiologist would be there and also schedule adequate time for all injections and procedures to be completed properly. Thank you Brandon for making this frustrated mom feel heard and understood. Thank you Kristie, the manager, for hearing my message, calling me back promptly, and jumping into action right away to get my daughter in ASAP. You were not only proactive, you were so understanding of my frustration, quick to sincerely apologize, and offer immediate resolution. You "saved the day" and helped us get her what she needed so we can finally diagnose her issue(s) and get one step closer to getting her "fixed" and pain-free. Saying thank you is not enough, she's been in pain and unable to run since Aug of 2021 which for a high school cross country runner is devastating...heartbreaking to watch as a mom, and all the red tape & hoops we've jumped through with insurance to get to this point has been exhausting. Thank you also to the wonderful staff on the day of our procedure. You were all so nice, patient, and helpful. Genuinely concerned about my daughter, her well-being, and her nervousness about being injected into the very joint that was causing her so much pain. You calmed her down, made her laugh and feel light-hearted, and helped her get through what needed to be done. A special thank you to Katherine at the front desk, as well. You're welcoming smile when we arrived and helpfulness in sending us off with documents and the disc after were so appreciated. Again, thank you all! I not only feel like you heard me as a patient transactionally, but you made it personal by hearing and understanding me as a parent who was desperate to get her daughter help and you treated me (and her) with care and compassion. I highly recommend this facility and its staff. They stepped up, acted proactively, and delivered the highest level of customer service. As a Realtor I place the utmost importance on delivering a level of customer service that not only meets but exceeds my clients' expectations, it's a non-negotiable for me and as such I expect it from others when conducting business. Everyone at this facility absolutely stepped up and met me with that same higher level of customer service - well done! Though I live near the San Clemente Wave location, I will gladly make the drive to the Irvine facility next time I need imaging service.

I called THREE WEEKS AGO, you get an appointment for an Iltrasoind of my Thyroid. Today,ay 18th, was the earliest available appointment. I am severely disabled and get around jn a power chair via mass transit, so I am getting on a bus at 8:15AM to get here kn time. I get to the location and... "We're sorry, but our Ultraspind technician called in sick." I am lambast by this... "We left voice-mail for you, four of them..." WHO uses voice-mail anymore, right? Ever heard of a text? I ask, 'Four messages, when?" Suddenly she changes her story, "Oh it was two messages." .So, I get signed in and check my voice-mail... 8:42AM... while I was riding on a bus to get here.... .WORST CUSTOMER SEVUCE E V E R!!!.Hope to NEVER return again.

DO NOT COME HERE!!!! I scheduled an appointment THREE WEEKS IN ADVANCE, to be t9ld 9n arrival "Our technician called out sick." WT_?.While waiting for the backup teck, a gentleman came in for MRI and was told "Our technical is not in today." He asked WHEN they would be back, he was told "We don't know, but we can set you up on the 24th at our location in another city..ROFLMFAO.THESE PEOE ARE NOT PROFESSIONALS!!!

The front desk person was so rude and unprofessional on her communication. Will not make any appointment here anymore. I saw the same reviews from others regarding rude reception lady and don't know why management not taking an action about all these reviews.

This review is for Manny for my moms CT with Contrast. Manny is very skilled at getting in the IV for my mom since he's an extreme hard stick. They usually poke her 3-4 times before finding a vein. He was also very patient and answered all our questions and concerns. I'm very pleased with his professionalism and knowledge. Thank you so much for taking good care of my mom.

This the second time I have come to this facility. First time was an evening appt and the staff and technician was very sweet. Today 4/11 I had an appt.  The check in desk had a blonde lady and a dirty blonde man working the desk. When I entered the lady was not nice or rude just very to the pointe and unfriendly. Which was fine. It was 10:45 in the morning and I wasn't bothered. As I'm sitting in the waiting room a middle eastern older woman was checking in and had some questions and concerns and the blonde check in lady was so rude and didn't want to hear anything or answer any of her questions. I couldn't believe how rude she was being but the older patient just didn't want to bother and sat down. I just felt so bad how rudely she was talked to and treated after that patient the guy at the desk was rude to an Asian family that walked in who didn't speak much English that there is no X-ray tech. Another patient walked in and was treated to poorly. After I was called for my appt. Thank goodness the ultrasound technician was very nice. I am just shocked that companies allow staff to treat people so poorly. Customer service was horrible.

Much like the review below, I had issues with the person who was scheduling the appointment. He was asking me many questions that I couldn't answer because I didn't have the order with me. I explained that I had received a phone call from the doctor's office to schedule the appointment (code and referral number in hand) and that my provider's office had already spoken to another lady in the office regarding the order. He would cut me off and dismissed me, said he would call the office and get back to me.  I feel that the matter was not handled professionally and improvements could be made for the sake of those calling to schedule appointments.

I was referred to Wave Imaging for an MRI by my doctor. When I was talking to the scheduling assistant, I was getting asked a lot of questions that I couldn't answer because I didn't have the order in front of me. I kept having to explain that my provider is sending over the order and I don't have any details. I don't know how many times I had to explain that all I got was a notification on my app telling me to schedule an appointment and that the order would be sent over.In the end, the assistant tried to "call" my doctor's office to get the details for the appointment but our call got disconnected and I never got a call back. I ended up scheduling elsewhere. I will never go to Wave Imaging for my medical imaging needs.

No x-rays available at Irvine location. Don't know until you arrive...................

For x-rays they offer walk-in appointments only.  You cannot schedule one.  However, most of their offices have no technicians or maybe have one "some days" although there appears to be no set schedule.  There is no way to find out if the site has a technician except by driving there and asking.  At most sites you will find someone behind the desk that is tired of all the angry responses from people forced to drive all over Orange County to find out if there is a technician!!!A simple solution would be to post this on their web site letting people know which sites are available for walk-in appointments.  Even though a 2 hour wait was our experience when finally finding a site that did have a technician.  If your health care provider tries to send you here push back and ask for an alternate company!!!l