William L. Wilson's Online Review Report Card

Absolutely HORRIBLE. Diane ( worker comp coordinator ) decided to Laugh at my mother after months of back and forth after Dr. Wilson completed a procedure INCORRECTLY. He admitted to completing the procedure on the complete opposite side on her back!! RUDE, HORRIBLE ABSOLUTELY HORRIBLE SERVICE. AVOID AVOID !!!

My primary care referred me here for pain management. I have called 2-3 times a week for 3 weeks and never a person answers the phone – always voice mail. I let my primary care know and they tried to call twice, and the last time left message and said 'hey, if you're not accepting new patients simply let us know so we can refer to another doctor', and yet they never call back. 5 weeks wasted in pain trying to get ahold of this unprofessional team. Unbelievable.

I would like to do a review on the office, the staff, and the female doctor, but Yelp only allows the Doctor. First, I should mention, I did not see Dr. Wilson. I saw a female doctor. It was nearly impossible to get an appointment with these people. They don't return calls. They sent me paperwork to an email address they made up (the email they had on file for me was literally no where near my email that I gave them) Then called me to ask why I had not sent back the paperwork they emailed. I called several times and left messages to tell them I had not gotten the paperwork they said they sent. Next, the very first appointment was fine. The doctor came in and did a thorough exam. I was very clear that I did NOT want any medications especially narcotics. She was very clear that she was not going to give me any medications, especially narcotics. I left happy with our first encounter. They had to get approval from my insurance to do the procedure we agreed on for the next appointment. That also was fine. They called back and scheduled my procedure. When I arrived, they put me in a room and left the door open while they proceeded to have a staff meeting for about 15 minutes about how they can raise their google and yelp ratings. (I have an idea how to improve it, but they didn't ask me...). They moved me to the procedure room which was all fine and good. The procedure was painful, and I expected that. When they were finished, they moved me to a another room and told me the medical assistant would sit with me and show me her amazing at voice impressions. I responded with, "I'm not a child and I don't need to be entertained." I actually liked the medical assistant, though. She didn't do the voice impressions but she was kind and patient. While sitting there in the room with her and my husband, the female doctor that did the procedure came in the recovery room rather abruptly demanding to know why the door was closed and doors should never be closed in that office. I guess patient privacy in recovery is not their specialty. I returned a few days later for my follow-up and was taken to a room by a woman that I can only describe as morbidly obese. She proceeded to take my vitals signs with more attitude than I have ever seen from anyone. She got mad at me because the blood pressure cuff wasn't working correctly. I'm not sure how that was my fault, but maybe she missed a snack or something. The doctor came in and her whole attitude changed. So I don't appreciate her abusive and rude personality before the doctor came in. The doctor (same one I've been seeing) was surprised that the procedure didn't work and said there's no way I can be in as much pain as I am, which is interesting because the first time we met she was wondering how I was able to walk with the amount of arthritis and issues going on in my MRI. But I guess on that day, I shouldn't be in pain. I reminded her of said MRI and she looked at it and realized I was, in fact, truthful about my diagnosis. She didn't seem to remember me at all. She didn't remember the procedure she had done on me a week prior, or the fact that I'm very athletic and in shape (unlike her medical assistant). She asked me if I wanted medication. I reminded her that we both discussed that I didn't want medications or narcotics, so she prescribed me Tramadol. (Which is a medication and mild narcotic...thanks doc!!) I did not fill the medication. She had me come back a couple of weeks later which she then offered to do the same procedure again (the one that was painful and didn't work) to help me with my headaches. I said no, so she offered another procedure, which I agreed to. At no point in any appointment did I have complaints of headaches, yet here we are treating the headaches she swears I'm having. They finally called me back 3 weeks later to book the appointment. I told them no thank you and they said ok. They didn't seem to concerned that they got fired, but judging by these other reviews, they are used to that. Needless to say I won't be back.

The office staff are absolutely terrible. They show no empathy and are extremely non chalant about your health concerns. Being diagnosed with cancer is hard enough but then you add in the inability to get an appointment with the Doctor for months to discuss treatment options and start treatment makes an already scary and stressful situation much worse!! The doctor should immediately fire Genesis, the scheduling person because she should Never work in a position that involves anyone's health!!!

The office workers are prejudice and racists. The doctors do not ask the patients questions. The doctors make assumptions and use practices from the 1950s. William needs to retire, he does not stay up to date on health practices. He refuses to help people.

Listen Listen Listen to your patients they are your business when they express dissatisfaction with the service you have provided you don't dismiss them and send them back to the same person who didn't care for patients need there needs to be a protocol in place to handling dissatisfaction of any patient and options given to the patient when it comes patients care NPA Stephanie M

Listen Listen Listen to your patients they are your business when they express dissatisfaction with the service you have provided you don't dismiss them and send them back to the same person patients need to given options when it comes to their care

The worst pain management facility ever. It takes me over an hour to get there and I was 10 min late due to traffic. I am not even one week post surgery on my shoulder and need pain meds and they refused to see me. They rescheduled me for Nov. 5th! Not only it it extremely taxing to even make the commute, I will not have any pain medication to help with my shoulder surgery! They are the WORST!!!

Don’t expect a return call from this office. I’ve left 5 messages... never does a live person answer the phone! I’m a new patient trying to schedule an appt. if this is how they treat a new patient I imagine how the quality of care is....

Dr Wilson is very caring but his office staff are just the opposite, particularly the receptionist. I brought in my 91 year-old neighbor and we ended up being 10 minutes late. The first thing out of the receptionist's mouth is we will have to cancel your appointment. I asked how long they normally allow for an appointment & her answer was 20 minutes. When I questioned why someone else was my friend's allotted time it became clear that the Dr was running late and by cancelling my friend, they could make up some time. She even had the gall to say that we wouldn't want to cut the Dr's lunch short but it was perfectly fine for us to drive the 20 minutes home, and then do another round trip another time. I take responsibility for being late but who in their office will do the same? At our last appointment we were kept waiting almost 15 minutes and not even an apology.