Caroline Choan's Online Review Report Card

I had an excellent experience with Dr Choan, her staff are efficient, and I loved the careful and precise way Dr Choan asked questions to really understand my personal history and had read the referral notes and all my prior examinations from my referring physician, well versed with my case,. Very please to have Dr Choan managing my care.

Doctor does not listen to me. No followup. No prescriptions filled. Staff does not return calls. I need to leave messages on voice recorder, and still no return call from staff. Staff is friendly, and so is doctor when I visit office, however, there is no organization in this office. I will be finding a different doctor. The only reason I gave one star review was to say Definitely Not.

The NO FOLLOW UP DOCTOR. Terrible. She doesn't follow up after office visit. MRI IN June and no results given by doctor.

Read the reviews and go elsewhere! This office is terrible. Staff and doctor don’t return calls, call in prescriptions when they say they will, fill out orders for follow up appointments etc. Dr. Choan and the staff are unprofessional and completely disorganized. Be prepared to have numerous messages ignored (even by a referring doctor). Unbelievable experience.

Not likely. Dr. Choan friendly enough but does not listen, disengaged. Did not perform a comprehensive nerve evaluation or exam. Incomplete. I do not recommend this doctor if you want a through concise examination that is evaluated properly with care and attention to detail. Seek other neurologist.

Literally read my chart to me. Then asked me to do a few movements and after each one she said: that’s a problem. Then she ordered tests. I wanted to discuss mental acuity but it did not happen.

Worst Office I like Dr. Choan and feels she explained my condition well, however, I don’t trust her to follow up because she doesn’t. She doesn’t return calls, she doesn’t refill prescriptions and her staff is completely unresponsive to requests. It is without a doubt the absolute worst office I have ever had the unfortunate experience of being a patient in. Don’t go to her, find another doctor.

If I could give zero stars I would. I have never worked with such an unprofessional group in my life. They are unorganized, do not return calls (Megan specifically), will not let you speak with the Dr. The Dr. also forgets what treatment plan you are doing and keeps recommending the same thing that has already been done even when she says they are going to do something else. Trying to get any answers is impossible. If you want patient care go somewhere else.

Dr. Choan is a nice Doctor but the only problem is her staff name Erika she is rude, unprofessional doesn’t know how to talked to the patient. Dr. Choan will lose patients if Erika attitude is like that. I am seeing 3 Doctors but Erika is the only one who is so rude she should replace her and hire other staff who is compassionate & caring.

I had scheduled an appointment a few weeks ago and I didn’t get a confirmation call, so I called and left a message for Erika and she didn’t call me back. When I showed up to the appointment because it was the following morning and I didn’t want to miss it. I found out that I was not on the schedule they told me I needed to talk to the scheduler. As soon as I met the scheduler she was the rudest person I ever met, she was screaming at me and told me I didn’t have an appointment. I told her that the appointment was made with Erika, not realizing that I was talking to Erika. I have never experience someone as unprofessional and rude!!!!!! Addie at the front desk was very sweet and helpful and had it not been for her I would of walked out. The Doctors need to read the reviews!!! This behavior from Erika was unacceptable !!