Catherine Ngo, MD's Online Review Report Card

Dr. Ngo has been my Gastroenterologist for over 10 years. She took over for my former physician who retired. When a person has Ulcerative Colitis it is a horrible disease. Eating healthy is not healthy for people with UC, it is a balancing act. The ultimate goal is remission. When she took over my care she changed one of my medications and after a few months I finally achieved that goal. I have been stuck with this disease and she may ask some strange questions, however the questions make since. She listens, she does not rush you. When I do have a flair up, she is available to help you. She also educates you to understand what disease you have, how to handle it when you feel a flair up is coming. Believe me, you know. It may sound strange, but she is very gentle when performing a colonoscopy.

Dr. Ngo is wonderful. She explains everything in a way I can understand. In regards to my GI issues, she looks at all the options. Thank you, Dr. Ngo. You are the very best.

Dr. Ngo and her staff are incredibly efficient, caring and professional. They took excellent care of me and I felt I was in the best care available. Thank you!

I was so nervous at first but the staff were so caring and made me comfortable and before the procedure ,my Dr. Catherine Ngo explain and answer all my queries and everything went well.

excellent care by Dr. Ngo & her staff Ngoc, Marlowe & Stacey in particular.

Great visit, Dr NGO and her team of professionals took good care of me before, during and after when my endoscopy appointment came.

Wonderful caring doctor and very efficient practice. Not the most fun appointment to go to but they were all very caring and wonderful and I’ll gladly return for my next scheduled routine exam. You’re in great hands with Dr Gno!

My doctor referred me to Dr. Gno due to high liver enzymes. She ordered a blood workup and ultra sound. I had these February 27 and April 2. When I hadn't received a call regarding my results, I called her office and left a message. I called a second time before I had a return call. She scheduled a phone appointment with Dr. Gno; however, she tried to do a video and I had told her I didn't have that capability. She refused to set another appointment but instead had me set one with one of her PA's which at least another week away. I had phone trouble and could not connect. Thus, I needed another appointment which was again at least another week away. That time i had a brand new phone but still wasn't connecting. It was frustrating on both the scheduler and my part but I was not getting my results. She said Dr. Gno did not reschedule after 3 missed appointments. They were not missed, they were unable to connect through no fault of my own. I called again today to try once more but have not had a return call. How can I get my results? I have suggested emailing them in language I can understand but that was not done either. It is now over a month and I have no idea what the results showed or if I need further treatment.Sandra Weaver949-304-9146

I tried to call for to make an appointment and was told there were 5 patients ahead of me. The gal who answered the phone wasn't very nice either. This was after I was expected to complete an online form that asked for my social security number. I didn't enter it since I couldn't tell if the form was secure. Not sure why they need to ask for that information. My gynecologist referred me to Dr. Ngo but I think I will ask her for another referral. Doctors offices need to treat people with respect, care and concern. I certainly got none of that when I called. The office staff are the frontline for the doctors and make the initial impression for new patients. After reading other reviews I can see that other people have experienced problems too.

Dr Ngo was very thorough and the staff was patient and curtious

Dr Catherine Ngo and her staff were helpful and listened to my concerns. I especially loved how the nurses listened when I said I was a hard draw and didn’t brush me off.

Dr. NGO was very thorough, took her time and was easy to talk to.

Dr. Ngo has been my GI doctor for 5 years, since we moved here. She is caring, professional, knowledgeable, and willing to go the extra mile to care for my complex health issues. She patiently answers questions, and always returns phone calls and follows up with test results. She partners well with me for my personal and medical needs guide me to make the best decisions for my care. .

Outstanding.

Dr. Ngo scheduling is a nightmare. I've never been treated so poorly. Over 5 months to get an appointment and the day of the appointment - they call to verify insurance...but can't do it timely so they move the appointment again. If your time is valuable to you...it certainty is not valuable to them...so think hard before you select Dr. Ngo. Customer service is something that this dr. office does not cares about. They only care if they are going to get paid and how much they make. Extremely disappointing as the rest of the Saddleback Medical Group has been truly amazing.

Even though the front office is awful. Dr. Ngo is amazing! Would high recommend her IF you can get through the front office disaster.

At least 30 minutes on hold to schedule just the [Zoom] colonoscopy consult. The earliest consult is two weeks: who knows how long to schedule the actual colonoscopy!

Dr. Ngo was great on our zoom appointment. She was thorough, patient and very helpful. She is a good choice for my gastro doctor.

In my two FaceTime telephone conferences with Connie at Dr. Ngo's office I found her to be thoughtful, caring and knowledgeable. I have had some uncomfortable stomach problems, but I feel well taken care of by this group

The Dr and all the nurses made me feel comfortable when I was nervous.All were very gentle.