Lake Elsinore Family Care Center's Online Review Report Card

Honestly this has been the worst experience regarding health care I’ve ever had. The dr is rude and so are the nurses. I’ve never been too such an unorganized establishment. They had no idea I was pregnant and kept asking at every dr appointment even though I got tested twice positive here until three months. I tried getting transferred numerous times but apparently it takes two months because here I am still waiting. The nurses don’t send paperwork when they say they do and honestly it’s all a big joke because all they do is chit chat all day instead of actually helping you. If you want mediocre service and poor attitudes this is the place for you. Highly do not recommend.

The wait was over 45 minutes with an appointment. Dr Chang wanted to run blood work for a medication my child has been taking since 5 years old. I told the doctor none of his other doctors had ever required blood work and that he needs a refill as soon as possible. Chang said she doesn't know why other doctors didn't run blood work, but she wasn't filling my child's medication until receiving the results. I highly doubt 6 other doctors before her were all wrong and she's right. No something is off and I will be taking my child to a doctor I trust.

Clueless

Go anywhere but here. Waited in the waiting room for 2 hours because the place is severely understaffed. They don’t care about you and want you out as quick as possible. It also seems like they aren’t knowledgeable and inject you with whatever vaccine to get you to leave. Please go get your vaccinations, tests, whatever somewhere else. 🙏

Great customer service!!!

I don’t recommend coming here my son was seen by Dr.Hao and nurse practitioner Bautista he has a lump on his neck I expressed my concern Dr.Hao said it’s a swollen lymph node and he’s just fighting the infection well he it got bigger so I scheduled the fastest appointment which was the nurse. I go in there expressed my concern she says okay let’s do an ultrasound we get it done she tells me his lump is benign. Well that’s not true to know it’s benign you need a biopsy. I called today to expressed my concern again about the information she told me was wrong and that we want a second opinion from a specialist. She sends it in with attitude which I expected. I would not recommend coming here at all.

Went & got vaccinated I had 8.00 appointment 15 minute wait nursesare really good & pleasant & lots of parking ,also very clean inside and out.

One of the most disorganized irresponsible unprofessional staff they been rescheduling my appointment 4 fxxxxn times this place is a joke I don't know how there in business the doc calls off every day and I get a call a day before my appointment show up and they're like sorry we're gonna have to reschedule fucken stupid staff no stars on my behalf make sure they don't charge ur medical or insurance they shady af

Front desk staff unprofessional

Worst customer services I have ever had at any clinic. My first visit there was awful I thought maybe give them another chance and they disappointed me again. The Doctor is great he gets the job done. My first visit the nurse screwed up the paperwork and tried to give me a mammogram and I checked and it was another lady’s paperwork. So unprofessional and I asked to speak with a manager this time and she never came out the speak to me all they said was a few more minutes which turn to 30 more minutes until I decide to just leave. That place needs to be manage better.

Worst place ever really bad service but the doctor is great just really bad service.

Had a Great and smooth Vaccine shot today awesome ⚕️ staff.

Great experience. Most of the staff was all women and they were so nice. Even had a security guard out front which made me feel safe. 10/10 would recommend to get your Covid vaccine here.

Went to go get my COVID vaccine and was upset about the long line but ended up moving fast plus the medical team was amazing. They had a medical assistant name Sharron running back and forth it looked like she didn’t have time to catch her breath but she still had the time to say hello and ask how we where doing and answered our questions. Very friendly team I recommend this place to get your COVID vaccine.

It’s changed since i last came here...New doctor or whatever is very rude. Teens use to love coming here all the time, now i see why they don’t.

Please do not go here. I’ve had a horrible experience every time I’ve had to deal with this office. I am now changing my primary after my most recent experience. Hopefully my experience saves you from going through something similar!Yesterday, I went to the ER after an accident that caused extreme leg pain. X-rays were done and I was told I broke my Tibia and to contact my primary and be seen by an Orthopedic. I called my Primary Offie at Lake Elsinore Family Clinic to see if a referral was necessary. The receptionist told me there was a cancellation the following day, And they didn’t have any more appts until the 20th, which is 10 days away.. I asked her if I could do a phone appt, as I have a freshly broken Right leg, am 8 months pregnant and am not on pain medication. Mind you I cannot even get up to use the restroom, the pain is so extreme. She told me they were all out of phone appts, I would need to come in, (even tho they already have X Rays on file from the ER) and have my primary doctor retake X rays for a referral... She would not let me speak to a manager, said they were all busy. I was left with absolutely no help, a next morning appt to have my primary doctor tell me the same thing ER has told me, and no referral...Later I called my insurance provider, who was wonderful, and gave me a number to an orthopedic, said that I would not even need a referral or need to see my primary because the injury was so recent and I already had x rays. They filed a formal complaint against the receptionist at my doctors office for me.I called the Orthopedic and they got me Set up to be seen the next day to further assess if I will need surgery.If you ever really need help, or need to use health insurance, I would not recommend this place. I don't even know how you could treat another human being like that.

Find a better one dont come here rude and unprofessional

Como es posible q para una prueba de embarazo un mes después haya cita. Me dijo puedes hablar diario por si alguien cancela.

Dont come here. In the beggening they take care of you and all... wait a couple months they schedule you appointments you didnt even know you had and coming from a paralyzed person who is getting better, I asked them for referrals for different things like: pediatrist etc., and they dont do anything but say yes they will BUT NEVER DO!!!!! I highly recommend finding another place for a doctor like everyone on here has mentioned!

i came here for prenatal care before i switched back to Kaiser. i was labeled for high risk pregnancy but they never got a doppler or used anything to make sure the baby was okay. they ran blood tests and i got results TWO WEEKS LATER saying i’m an Rh-. i called them maybe 4 times to see why it was so important to tell me something but they didn’t call back for two weeks... on top of this, when i switched back to Kaiser, i released all my documents to them, so i thought. Kaiser had to redo ALL my blood work because they didn’t even release it! the staff here just talk to eachother all the time and don’t have a care in the world for the line. i then got a phone call this morning, and when i call back, it automatically says the operator is not available. fix your phone systems and fire and hire some new staff. this place is ridiculous.