Urgent Care-Livermore | Stanford Health Care Tri-Valley's Online Review Report Card
Urgent Care-Livermore | Stanford Health Care Tri-Valley
3.3
Average Star Rating
96
Total Reviews
16
Recent Reviews
2
Review Sites Found
Accepts Medicare
--
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
Stanford Health Care Tri-Valley Urgent Care in Livermore received 56.7% positive feedback, with patients praising the friendly staff, efficient service, and professional care. However, 43.3% of the feedback was negative, primarily citing billing issues, misdiagnoses, and long wait times. Overall, the practice is valued for its care quality, yet it needs better billing transparency and time management.ScoreDoc Score
Sentiment Analysis
| Top Entities | Top Positive Key Trend Drivers |
|---|
| Top Entities | Top Negative Key Trend Drivers |
|---|
Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Urgent Care-Livermore | Stanford Health Care Tri-Valley's Reviews
Doctor and nurses amazing. Listen to my concerns and make me feel so comfortable. So grateful
Reviewed On Google
Amazing staff -very caring -good listeners -thorough care
Reviewed On Google
Very nice staff, Outstanding Service
Reviewed On Google
Excellent considerate, helpful and attentive professionals with appointments no less!
Reviewed On Google
The staff were amazing- kind, knowledgeable, and caring. I highly recommend Stanford Health Care.
Reviewed On Google
I visited the Stanford Health Care Tri-Valley Urgent Care in Livermore and had a really good experience. The staff were patient, professional, and very caring throughout the entire visit. The check-in process was smooth, and the doctor took the time to listen, explain everything clearly, and make sure I felt comfortable with the treatment plan.
Reviewed On Google
The front desk employees were wonderful, the check in was quick and easy and the wait time was less than 15 minutes.<br>What I didn't care for was the nurse and the doctor and their attitudes towards me as a patient.<br>I went in for pain in my right side so I asked for a urine test to check my bladder and everything. But even before the nurse finished the paperwork to finish checking me in, she had diagnosed me with menopause due to my age. Now she never asked if I was in menopause or had any symptoms of it. I wasn't asked about any symptoms whatsoever.<br>While waiting in the room for the results of the test, I could hear the doctor say tell her to get her results online and to go to the ER if I need more help. I had asked for a referral. I was told during check in by the front desk that it was still a few hours before the referrals ended. I was going to go to the hospital and wait, but the front desk said no just get a referral so you don't have to wait there all night. So to hear them talking and making up excuses to not refer me for further testing for my concerns made me really angry. Not only was I diagnosed by age and not medical history, I was sent away with no.concern for what could be wrong with me. Just because one test came back clear doesn't mean that there's not some other factors responsible for my discomfort. No one should ever have their age be the determination of a diagnosis. We should only be diagnosed by medical history and testing.<br>I wish that I would have checked their ratings first.<br>Don't pay attention to what I say, go and take a look for yourself.
Reviewed On Google
All people here are very nice, it was very quick, they new what they were doing I highly recommend this place.
Reviewed On Google
Exceptional team!
Reviewed On Google
Service was fast, staff very cordial, very clean and organized
Reviewed On Google
Did you find this reputation scorecard helpful?
Locations
No related location
Download ScoreDoc App for Safe Report Storage
Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
We recognize the importance of reviews in your selection of a healthcare provider. While we strive to make the information on this report as accurate as possible, ScoreDoc makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this report and is not liable for errors and omissions in the materials. ScoreDoc works with a 3rd party to collect data for generating this report. We encourage you to review the report for accuracy by visiting individual review platforms of doctors of interest based on their overall review score. We suggest you consider this report as initial input and independently verify all info before deciding on your healthcare provider.
