Abigail S Fletcher, MD's Online Review Report Card

Dr. Fletcher is the very best from approachability, professionalism, being informed, compassionate and caring. Our entire family are patients of hers and although we each have our own relationship with her we all share our praises for her. She helped me navigate the medical world when my husband was very sick and has always been available. She's very responsive on my chart when I need a question answered and it is helpful in managing my appointments if I need to see a doctor right away. Life is just better knowing she is there for us.

I just tried to make an appointment with her, so this review isn't about her. Her website list about 60 different insurances she accepts, but no where on it does it say she accepts traditional medicare. I had to do further research on google to find out if she does accept it. I hate, absolutely hate memorial care. All you get is WAITING & WAITING & WAITNG ON HOLD listening to stupid music. No one ever answers, if they finally do you are then switched to another dept & start the whole process again. When I see a Dr. that is with memorial care I don't even go there. They are the most incompetent place I've ever dealt with. Several Drs. I've seen through memorial care in the past were good, but it's not worth it to go to them because you'll have to deal with their robot phone tree, and then wait on hold forever through memorial care. They also are confused of what traditional medicare is. I had one receptionist try to tell me I owed something when I didn't. My advise, run as fast as you can from memorial care. If I were a Dr.I sure wouldn't want to do it with memorial care, because it's obvious people are going to choose a Dr. that is not with this lazy, incompetent place. They need to drop the care from their title. It should be memorial don't care. I still am left not knowing if she even accepts traditional medicare, very incompetent to not include that on her website.

INCOMPETENCY!  I completely agree with previous 1 star reviewer, Alyssa.  This office is completely incompetent!  I don't even know if anyone actually works here!  Everyone you speak with on the phone gives you the run around and all providers are "not available" or "all booked up."  I was referred here by a specialist because I needed a PCP clearance for an upcoming procedure.  The specialist's office (provider who referred me) sent over an order for what was needed and I was informed that I would be contacted by the office of Abigail Fletcher, M.D.  Well, days went by and I hadn't received any communication from this office.  I called them and they claimed I needed a referral - as a PPO insurance holder, NO referral is necessary to see a PCP.  This is common knowledge!  The person on the phone claimed they had no record or order.  The person on the phone seemed irritated.  Had to contact the specialist's office and tell them a referral was requested by fletcher's office.  The specialist's office was very confused with their request as a referral was NOT needed.  They sent over a referral right away and again, I received zero communication from Fletcher's office.  I called them again and was informed that they would NOT see me because Fletcher was "all booked up through the end of the year."  This was the first week of August, and you're telling me all the way through December 31st is all booked up?????  Then, the person on the phone (who was extremely rude with an attitude!) tells me, "Well, you can call back on Friday and see if the September bookings are open.  Just call back on Friday or next week."  So, first I was told they were all booked up through the end of the year, then I was told to call back on Friday and see??????  What kind of answer is that?!?!?!  I would never even attempt to see Fletcher or anyone else in this office after this experience!  Who knows if they are really booked up or not and the people in the office are completely incompetent!  Rude, rude, rude!!!!!!!!!!Had my surgery today, you know the one they couldn't clear me for because they were "all booked up."  I'd never recommend this office or this provider!  They put my family through so much unnecessary drama over their refusal to see me and completely lying to us over the phone multiple times!

Dr. Fletcher is a wonderful person - kind, caring and an excellent clinician. She took all of the time necessary to answer my questions and I appreciated that.

Listens carefully, gives choices and solutions, does not give feeling of being rushed, covers all issues, friendly and nice to talk to.

I truly admire the person that you are and the doctor in you is honorable. The attentive to our family concerns deserves immense thanks. Sending over our most humble and heartfelt thanks for your immense care and comfort during our care.

Wonderful Doctor. She is kind, friendly, and always explain everything to me in a very clear manner. Would highly recommend.

Best family doctor. Professional, smart, friendly and not afraid to refer if needed.  She has seen my husband when he was very sick and made sure he had the best care at LB Memorial and then USC when he needed very specialized treatment.  She was seen my daughter through a pregnancy and other health issues.  She is great.

In a nut shell just an amazing caring Dr. We need more like her!!

Staff and Dr. Fletcher were so friendly and personable. Dr. Fletcher took her time to make sure all my concerns were addressed. She followed up with me which made me feel at ease.