Diana Yao, MD's Online Review Report Card

Unfortunately I have no choice but to leave a poor review without ever having seen the Doctor. I made an appointment with Dr Yao's office after having received a referral from my primary care physician. I waited more than two months for my appointment date to arrive. When i showed up this morning in the office, i was told they did not accept my medical insurance despite my having provided them with an insurance ID number and Group number when i booked the appointment. I also conducted an online pre-check and again provided my insurance information. What if I had had an urgent issue that needed be addressed? This is amateur level failure and is unacceptable. If you have an appointment with them, my suggestion is to triple check your insurance details with them when booking the appointment. The procedure i needed has now been delayed by months.

Unfortunately I have no choice but to leave a poor review without ever having seen the Doctor. I made an appointment with Dr Yao's office after having received a referral from my primary care physician. I waited more than two months for my appointment date to arrive. When i showed up this morning in the office, i was told they did not accept my medical insurance despite my having provided them with an insurance ID number and Group number when i booked the appointment. I also conducted an online pre-check and again provided my insurance information. What if I had had an urgent issue that needed be addressed? This is amateur level failure and is unacceptable. If you have an appointment with them, my suggestion is to triple check your insurance details with them when booking the appointment. The procedure i needed has now been delayed by months. Thank you for nothing.

Unfortunately I have no choice but to leave a poor review without ever having seen the Doctor. I made an appointment with Dr Yao's office after having received a referral from my primary care physician. I waited more than two months for my appointment date to arrive. When i showed up this morning in the office, i was told they did not accept my medical insurance despite my having provided them with an insurance ID number and Group number when i booked the appointment. I also conducted an online pre-check and again provided my insurance information. What if I had had an urgent issue that needed be addressed? This is amateur level failure and is unacceptable. If you have an appointment with them, my suggestion is to triple check your insurance details with them when booking the appointment. The procedure i needed has now been delayed by months.

She is superb, caring and thorough!

She is superb, caring and thorough!

I like Dr. Yao but the office staff in scheduling is lacking follow up to phone calls. I called 4 days in a row before someone finally called back to reschedule and the original appointment is still on the books. Not so sure how organized they are but Im not happy with their lack of professionalism.

I like Dr. Yao but the office staff in scheduling is lacking follow up to phone calls. I called 4 days in a row before someone finally called back to reschedule and the original appointment is still on the books. Not so sure how organized they are but I'm not happy with their lack of professionalism.

So disappointed. I've been going to Dr. Yao for at least 10 years. I've loved her office manners, until 2 years ago. I have diverticulitis, and I have had about 5 feet of colon removed because of it. She has done several colonoscopies and all went well. 2 years ago I was having some issues, and thought I may be getting diverticulitis again. I went in to see her, and she was quite rude and dismissive. I chalked it up to a bad day, and figured I should not try to visit unless I felt like I was having problems. In June, the night before I left on vacation, I developed diverticulitis, and called the office wanting to get some antibiotics. I know when I'm getting an attack, I've had this for over 30 years. The office staff was quite rude, and said that since I hadn't been to the office for 2 years, they would not prescribe antibiotics for me. I would first have to see the doctor. First appointment in October.I am now having another attack, and once again, they will not give me antibiotics because I haven't been to the office in two years. (I just got back from vacation.) I asked for an appointment, first one in December, but they will not give me a prescription -- kind of a Catch 22. I tried to explain my situation, and Claudia was quite abrupt and kept repeating that I had not been there in two years.I am seeking a new gastrointerologist. I don't know if Dr. Yao has had a personality change or if her staff is unfeeling. I do know that if I didn't have a friend in Hawaii that is a doctor who phoned in a prescription for me, I would be in a terrible situation - possibly having a burst of my colon. I do know that I will not be giving any referrals to this doctor's office. Too bad I used to really like her.

So disappointed.  I&#39;ve been going to Dr. Yao for at least 10 years.  I&#39;ve loved her office manners, until 2 years ago.  I have diverticulitis, and I have had about 5 feet of colon removed because of it.  She has done several colonoscopies and all went well.  2 years ago I was having some issues, and thought I may be getting diverticulitis again.  I went in to see her, and she was quite rude and dismissive.  I chalked it up to a bad day, and figured I should not try to visit unless I felt like I was having problems.  In June, the night before I left on vacation, I developed diverticulitis, and called the office wanting to get some antibiotics.  I know when I&#39;m getting an attack, I&#39;ve had this for over 30 years.  The office staff was quite rude, and said that since I hadn&#39;t been to the office for 2 years, they would not prescribe antibiotics for me. I would first have to see the doctor.  First appointment in October.<br><br>I am now having another attack, and once again, they will not give me antibiotics because I haven&#39;t been to the office in two years.  (I just got back from vacation.)  I asked for an appointment, first one in December, but they will not give me a prescription kind of a Catch 22.  I tried to explain my situation, and Claudia was quite abrupt and kept repeating that I had not been there in two years.<br><br>I am seeking a new gastrointerologist.  I don&#39;t know if Dr. Yao has had a personality change or if her staff is unfeeling.  I do know that if I didn&#39;t have a friend in Hawaii that is a doctor who phoned in a prescription for me, I would be in a terrible situation possibly having a burst of my colon. I do know that I will not be giving any referrals to this doctor&#39;s office.  Too bad I used to really like her.

Office very difficukt to find. Making appointments msy mean waiting on the phone for up to 15 mins. Dr Yao Spent mimimal time with me as a patient, did my Colonoscopy, then sent me a form letter. No explanation of a very serious condition given. Had to find out myself what it meant. Big Dr's office wanting to make a lot of money, but not very interested in Patient care.

Office very difficukt to find. Making appointments msy mean waiting on the phone for up to 15 mins. Dr Yao Spent mimimal time with me as a patient, did my Colonoscopy, then sent me a form letter. No explanation of a very serious condition given. Had to find out myself what it meant. Big Dr&#39;s office wanting to make a lot of money, but not very interested in Patient care.

Dr. Yao very thorough with her diagnosis and treatment. She is also super nice and personable!

Dr. Yao very thorough with her diagnosis and treatment. She is also super nice and personable!

Dr. Yao very thorough with her diagnosis and treatment. She is also super nice and personable!

Dr Yao has amazing bedside manner . I have been a patient of hers for sixteen years, and would put my life in her hands anytime.

Dr Yao has amazing bedside manner . I have been a patient of hers for sixteen years, and would put my life in her hands anytime.

Excellent experience getting my colonoscopy! Dr. Yao was great!

Excellent experience getting my colonoscopy! Dr. Yao was great!

Dr. Yao is the absolute best! I wouldn't go anywhere else. And I was put out and did not feel a thing.

Dr. Yao is the absolute best! I wouldnt go anywhere else. And I was put out and did not feel a thing.