Reddy Urgent Care Bixby Knolls Long Beach's Online Review Report Card

TERRIBLE! came in for pain while sneezing. Doctor was in room for 37 seconds EXACTLY. Doc don't care about patients.

Came in with my friend so she could get treated. They took her information and said they'd call her insurance and see if they could accommodate her. We filled out her paperwork turned it in. Then waited for an HOUR. Finally we went up to ask about how much longer. Only to be told they spoke with her insurance an hour prior and said they "couldn't figure it out." and we're never going to let her know she wouldn't be seen with them. I can't they were comfortable with us just sitting there. Absolute waste of time.

I came here as a first timer. I was told that the dr. will be going to lunch & will be back at 1:45pm. I was fine with waiting & went to lunch as well. I come back around 1:46pm. I was told to wait again. At 2:20pm, I get called in. But it was only to get my vitals checked & will be placed back into the waiting room. I asked how much longer, I was told that the dr is really running behind & that I won’t be seen til about 3pm. Unbelievable! Horrible service & horrible time management.

Came in with a broken toe but was refused medical care when I came in because they were closed.

Just went to take my 2 boys both have a cough and one has a rash /first gave me papers I stated they where there for a cough when asked still told me they have to have a Covid test because it’s required so he has a rash and he needs a Covid test hmm insurance fraud that what it is to add told we will have to wait in the car. when both yes they have a cough but asthmatic/ to add no sanitizing and people are coming in with no mask never asked to but one on, not me nor the children. If there so concern no temp check no sanitizer no clean pens no sanitizing chairs ect/ no sign saying wear mask ect. Truth fully this place is getting worst and bad care.

came here yesterday,Sunday afternoon,we're the only patients so far.The receptionist said that she needed to verify our insurance card,and after a few minutes,she told me that the portal is down and there's no phone no. to verify it and told me to go to another urgent care instead,so i googled the phone no. for her to call and verify it.She even told me that since it's sunday,usually nobody answers the call but then she was able to taked to somebody and verified it.And next is the unfriendly medical assistant who assisted us.And today,Monday,i called to get a medical excuse for my son,because he's cough worsened and told them that the pharmacy still has to order the medicine and hopefully we can start later and i asked if my son can be excused at school for 2 days and he said yes and when i went back to get the medical letter,the receptionist wouldn't give my son 2 days off,she said only 1 day and if symptoms worsen again ,just have to come back there again.I argued but they still insist only 1 day.No way we're coming back again here.But,i would say,that the 2 providers that i've encountered here was good tho.

Do not come here... the nurse had guts to tell me that nothing here is fast unless you're the only patient here... that's the most unbelievable comment i ever heard... we're waiting for 2 hours... avoid this place... go to ER...

Brought my kids to be seen, I was told we would be next and then we were told by another nurse that doctor left to lunch, and now another nurse comes and states the doctor went to lunch just now we've been waiting for 2 hrs with the same excuse that the doctor has gone to lunch, last time we come to this location. If I could give no stars I would

Horrible keep your receipts for a good while, they will charge you again. Good billed 6 months later

I've never had a practitioner be so aggressive with his tone and behavior telling me multiple times he didn't have to see me. I'm appaulled by this type of unprofessionalism. I've been coming to this facility since 2016 never have had a problem nor approached by any other practitioner in that way his name is Sean Lee. It was a Friday that I felt horrible with my sinuses as I went there I was told I had to wait for a COVID test which of course I questioned as to why? There was a patient in front of me who had all symptoms of COVID and was seen in the waiting room and I had to wait outside. I waited around 2 hrs or so to be seen yet I was told the wait time was 15 to 30mins. Nurse practitioner Sean overheard my conversation with my husband over the phone me saying to my husband I was finally going to get seen and started questioning me what was I saying? (To my husband) very much unprofessional. He than told me he didn't have to see me but since I waited I could still get seen? He went on five times letting me know in an aggressive tone he had 51 patients before me which was around 12:35 in the afternoon very frustrated that for him I was the one being aggressive with my tone. It was a very uncomfortable situation which he at the end of the visit said to me sarcastically ( but thanks for waiting) and left the patient room. Never have I ever been treated with such a unprofessional provider who than flagged me as aggressive not to be able to be seen in the facility again. ( Never was I told of his actions) so I went today Sunday to get seen since after seeing him having a fever of 101 at high risk pregnancy worried about my baby's health, waited patiently just to be told I wasn't able to get seen because of this practitioner. Thank God Chris the front desk and the wonderful practitioner on Sunday still made it work to see me. I would love for Reddy to fix this situation and not let any practitioner make me nor anyone else feel intimidated by their position. Thank you