Sapna Patel, MD's Online Review Report Card

Dr. Patel is amazing going to appointments during COVID is so much easier less people and you are in and out right away love it!

Dr. Patel is an exceptional doctor and a wonderful person. Dr. Patel started treating my husband during a difficult illness. Not only did she recommend treatment options that helped immensely, she was so very comforting to us and kept us at ease. I highly recommend Dr. Patel, especially if you are seeking a highly talented, professional and very compassionate nephrologist.

Great experience! As a physician myself, I am very picky with where I get my elderly mother (who is a physician herself) treated. Dr Patel, Dr Tran, and their staff were not only extremely competent, but fun and easy going.

Ive been coming to the Pomona location since my baby was a newborn. Never seen the main doctor which is Dr Patel, Ive only met her when my baby was born in the hospital. I didnt like that have to see her nurse practitioner, and the times Ive been there she seem very nice and the girls in front were never disrespectful. Up until now my baby is 6mo and took her In because she had a fever. The nurse practitioner seem to be in a rush and told me my baby was fine and to just give her Tylenol.  So now Ill be going to a new dr hopefully its better and hopefully the location is better than Pomona.

This pedestrian has the worst staff service i have ever visited. I have gone several times for an appointment with Dr.Patel for my child and the wait has always been 1 hour minimum. When my child is finally seen it is always quick and brief, you can tell there is no care for the child by the pediatrician. The prescriptions are always late (important if your child needs medication promptly) and when I have called their office regarding prescription it was always non responsive, I was always told they would get to it but never did till very very late. I have also called before regarding my child's medical records and the receptionist was ignorant and rude. I would NOT recommend taking your child here if you want good staff service and prompt quality care!

I just left the office and thought to leave a review on my experience because I was so impressed. So it was my daughter 2 yr check up and she does not like the drs office. We started off with a check in due to the whole covid 19 we got check in outside first which was fine with me actually. And then I had to fill out paper work and the nice receptionist gave my baby some paper to draw on. Very nice of her. Once we stepped into the room my kid freaked out ! The nurse was so calm though and very understanding. I was getting anxious and felt so bad about the huge fit she was throwing but the nurse and the young ladies that did the shot were so nice and made my experience a little less over whelming. Thanks ladies ! The whole staff always great ! No complaints

As a Physician who specializing in Geriatrics myself whom is very passionate (and a little OCD) about giving the best care possible to my patients, I have surrounded myself with other physicians who share the same vision and Dr. Sapna Patel is right up there with me if not even more! She is not only passionate, compassionate, on top of things, available, and very upto date on the latest and greatest, but she is also a leader in her field. I have known her almost all my practicing years and I can't recommend her enough.

As a Physician who specializing in Geriatrics myself whom is very passionate (and a little OCD) about giving the best care possible to my patients, I have surrounded myself with other physicians who share the same vision and Dr. Sapna Patel is right up there with me if not even more! She is not only passionate, compassionate, on top of things, available, and very upto date on the latest and greatest, but she is also a leader in her field. I have known her almost all my practicing years and I can't recommend her enough.

I was recommended to Dr. Patel, yes shes nice but the office staff its unbelievable how they dont care at all to make you wait IN THE ROOM and when you go & ask they dont even know what is going on & just look at each other, its been a few appts with bad service, NO GREETING WHEN GOING IN, another thing is they give wrong appt dates and when we went in the receptionist just started asking me who gave me the appt, who I spoke to on the last visit, I was surprised on how they didnt even care of making my son & myself waist our time at the end they said needed to reschedule, she brought the manager which didnt even paid attention to what I was saying, STAFF NEEDS TO IMPROVE, be GRATEFULL that you have a JOB

Dr. Patel is nice but way too busy to really know or care. <br><br>I&#39;ve brought Serenity there 3 times and she&#39;s in and out and this is after waiting for about an average of 45 minutes each visit after the appointment to be seen for 1015 minutes to get shots or get meds for her allergic reaction recently this week. She told us that she would call CVS to have her medicine ready that day on the 2nd and looked at all her rashes and swelling and she&#39;s too small for shots. I was really scared and she also double booked two children at 2:40 PM that day. I spoke to her other client and I asked her how did she get the 2:40 appointment when my daughter also has a 2:40 appointment? And she responded that Dr Patel will probably perform some kind of miracle. I&#39;m sharing this because we don&#39;t appreciate being overbooked and not following through and wasting time there. If you can&#39;t see the baby, let Sophie can find someone who can and get the medicine on time. It took her two days to send over the medicine to the pharmacy. I contacted them today on the 4th and asked why she hasn&#39;t sent them when we have been there four times to pick up and still nothing? They said they sent it twice and the first time it didn&#39;t go through because of computer error and the second time she sent but it was at 10:42 PM. This is not acceptable so I will be looking for another doctor for my daughter. Hope you learn from this Dr. Patel and treat your patients better and know what you are doing with time management. You are all over the place. Please focus, you are not only letting down the parents but you keep the children waiting for your prescriptions. I hope you work on this and take this review to grow with.

This office is amazing, so is the staff, appointments are never an issue! I can&#39;t thank Dr Patel enough she took great care of my baby while being hospitalized for a whole week! We thank you Aviles family!

I would give Dr. Patel for a five stars if it is solely this doctor&#39;s review. However, after being there for three times, and the experience with the office. I would only give a 1 star review. <br><br>Here are why:<br>1. Wait: The wait is SO LONG...We were on time with our appointments, but we still had to wait TWOTHREE hours for our baby to get seen. As most parents know, especially for young baby, they need to be fed or change diaper at least 23 hours. We always fed our baby before attending the appointment, but after waiting for 23 hours for the doctor/provider, it is hard not to have any baby not to become fuzzy during the waiting period...i think 23 hours is very ridiculous <br><br>2. Appointment/staffs: they schedule us for an appointment on the day that the office is closed and didn&#39;t inform us until a week prior to our appointment. That really cause inconvenience trying to reschedule when you have to work<br><br>3. FLU SHOT...it is the flu season..and they are OUT of flu vaccines!!..how is that even possible..we are in the middle of the flu season..where there are so many positive flu cases right now during the winter time..they just don&#39;t have in stock!.   We asked them from end of December until now January, the staff told me they don&#39;t have in stock and they don&#39;t know if they are even ordering them.....this is a pediatrician office!..it is very dangerous for kids especially young kid to get flu..and that&#39;s why the news or health care providers promote getting the flu vaccine during the flu season...and i asked them when would they have in stock..they do not have answer for it..it seems like they are not even planning to order it during the peak of the FLU season or they don&#39;t even care....and getting a flu shot for a young baby from other places is not that easy..i called around different pediatrician office..no one will give a flu shot unless ur baby is an established baby..so it is not like other offices don&#39;t have flu shot like this office..but they just don&#39;t want to give it to an unestablished patient..<br><br>I don&#39;t think I would continue to bring my baby to this office...

Dr Patel and your office are amazing, they always make sure my girls feel at ease and not scared. Also if I needed to see the dr right away an appointment was always available that day. The other ladies are so nice and answer any questions we might have. Will always come here for my children&#39;s needs.

I love Dr.Parel she is so amazing and all their staff makes you feel so at ease. I was so worried when I had my daughter and everyone always gave me the reassurance that I needed

Dr. Patel is amazing. My daughter has been going to her since the day she was born. (Now 5) there are no words to describe Dr. Patel. She is the best pediatrician. My daughter loves her. She always answers any questions you have, is always concerned and takes time to listen. She doesnt take my new insurance, however I will be a cash patient until open enrollment comes around and I can change insurance. Dr patel is amazing. Her staff is sweet and caring. They usually can see you <a href=/redir?url=http%3A%2F%2Fsame.day&amp;s=45863dfeb6dae4da76a4e9a6044ffd75f3170dc4407bab974b09fb0b5463b79e target=_blank rel=nofollow>same.day</a> if you call early enough. It might not be with dr patel it may be with the PA, but she tries to get sick kids seen. I highly recommend this office. She doesnt make you feel dumb for asking questions and makes sure you understand before she leaves the room.

I love the colorful rooms! As a new mom you want the best for your child but don&#39;t really know where to start! I made the best decision choosing her for my daughter!

I ABSOLUTELY LOVE Dr Patel! I live nowhere near the area and continue to take both my kids to her or her NP which is amazing as well. I met Dr Patel after my son&#39;s birth, there were complications. Dr Patel sat and held my hand and gave me the comfort I needed. His first newborn visit again she sat with me and cried with me about everything that I went through with my new baby. This lady is exactly what I needed after everything we went through with our 1st born son. She now takes care of our 2nd son and is equally amazing with him. I&#39;ve rushed to her with same day appts and have never been disappointed with her or staff.  She listens, puts you at ease and takes the best care of your kids.

I am very disappointed at Dr. Patel&#39;s office, over the past two years seems like she is no longer in clinic and does not take same day appointments to see sick children<br>NEVER  Like a previous review stated she is mostly interested in Newborns and Well check ups and I can see why, with newborns and wealthy check ups she makes more income. Sick visits really don&#39;t get paid by any medical insurance, I literally had to cry and beg the receptionist at Dr Patel&#39;s office to take my child inn to be seen on A Monday morning when she had been very sick over the weekend and I had already taken her to urgent care and ER, no one was able to tell me what was wrong with her. after literally humiliating myself begging and crying for a doctor to see my baby she replied ONLY THIS ONE TIME we will see her but next time it will have to be by appointment. WHAT GOOD IS IT TO TAKE A SICK CHILD A WEEK LATER meaning is when they have availability.  Parents please beware and do more research before choosing a pediatrician for your little ones, this was a very sad and unnecessary incident. After this I will definitely search for a dedicated pediatrician. *The PA at Dr. Patel&#39;s had diagnosed my child with ear infection and bronchitis *

Dr.Patel has been my daughters pediatrician since she was born. She was GREAT when my daughter was a new born. It seems like she only has appointments for newborns and is always at the hospital recruiting newborns but. For the past 2 years when my daughter gets sick they NEVER and when i say NEVER i mean it, have same day appointments. They also ALWAYS try to offer me an appointment not for the next day but 2 days out. A nurse practitioner over the past 3 years has seen my daughter and this is only if i decide to keep the  appointment they offer since they NEVER have any same day appointments. Seems like she really only cares for the healthy babies who go in for check ups.

Dr.Patel has been my daughters pediatrician since she was born. She was GREAT when my daughter was a new born. It seems like she only has appointments for newborns and is always at the hospital recruiting newborns but. For the past 2 years when my daughter gets sick they NEVER and when i say NEVER i mean it, have same day appointments. They also ALWAYS try to offer me an appointment not for the next day but 2 days out. A nurse practitioner over the past 3 years has seen my daughter and this is only if i decide to keep the  appointment they offer since they NEVER have any same day appointments. Seems like she really only cares for the healthy babies who go in for check ups.