Shoreline Center For Eating Disorder Treatment - Long Beach's Online Review Report Card

this is the worst place for an eating disorder.

This place is awful. Staff is rude, impatient, and yells at clients for "mistakes." The therapists rush you during group AND private sessions. diet techs gossip about clients and even said their weights/BMI. Center for Discovery is a much better and kinder program that will understand an eating disorder, unlike this "treatment" facility. Also, Shoreline will keep you longer than needed (an extra month) because they want your money. This place is absolute hell. Do not go here if you're seeking help for an eating disorder, you'll regret it.

one of the worst things that could of happened to me. All it did was make things worse. It was not for me.

Horrible treatment center. Mixed up my meds on multiple occasions. Refused meds to me one evening because the "new nurse didn't have the correct charts". When brought to the attention of the director she was completely unaware of any of the situations. I was forced to AMA. I am 34 yrs old and luckily can account for my meds. But this is a adolescent and adult treatment center. Not all kids know their meds.

Part 1:Wow, taking down my review. I will not be silenced.My therapist claimed to insurance I decided to go to res. I did not. My therapist lied to insurance, then told me I would be leaving in a week.She also broke my confidentiality. I revealed I am neurodivergent. She specifically said she would only tell the PHP staff, then told the res staff without my knowledge/permission. The res staff treated me like a child. Jasmine, therapist, talked slowly, as if I'm unintelligent, used our sessions to work on social skills.The rules were unclear. I was constantly getting in trouble for doing anything. Standing up. Stretching. Going outside. Speaking wrong. Even things I didn't do. Every day there was a room search, several things went missing with no explanation.It's inhumane to expect anyone to be sitting for 24 hours a day for an entire week. When I said this, Sheena said I don't have an eating disorder. So my eating disorder invalidates my human rights and you can treat me however you want. Got it.The redirections were more intense than the large portions of unhealthy food. A girl with diabetes was forced to eat this way. I received no accommodations for my gastroparesis. I was forced to eat oreos, snickers, and cheezits for all 3 of my snacks. With massive portions of unhealthy food for meals. One meal was a burrito, with pasta on the side, so much filling in the burrito they couldn't fit it all in. Beyond that, every single move I made was watched. I couldn't go hardly a minute without being redirected at the table. And if I stopped eating? I was aggressively pushed to keep going.The first community meeting was directed towards me. They were mad at me for not counting out loud while pooping. Janice opened the door all the way, so that everyone walking past the kitchen could see me. This was a punishment.Then I was SEXUALIZED by an ADULT MALE. He said I was being provogotaive by stretching. The staff backed him up! If you are sexualizing a 16 year old girl as an adult, you are the problem.I had anxiety constantly. Staff were cold and indifferent. Especially Janice. The dietitian said if I completed my supplements for 3 days, I could earn snack pick. I worked my butt off to do that, and I did, but she lied.The one time I was late to breakfast, I was yelled at by Janice, as I often was. I got supplemented. Being only my 3rd or 4th day, the supplements were still a challenge. Because, you know, I have an ED. This was supposed to be done privately. But Nurse J sat me down in front of everyone and said "Seriously, you need to drink it!"I asked, "Shouldn't we go somewhere else?""It doesn't matter. As long as I'm supervising you. But seriously, drink it!" I really didn't want to trigger anyone."We should go somewhere else."So she took me to the therapy room next to the kitchen, leaving the door open. "DRINK IT!"She left the room, and came back 5 minutes later.She snapped, "So? You just stared at the wall for 5 minutes?""Yes." Then she pulled me into the kitchen and yelled loud enough so the group room could hear, "Ok, she refused to drink it, she SAT AND STARED AT THE WALL FOR 5 MINUTES!"Everyone was staring at me.Janice then tried to take my laptop, accusing me of face timing someone. I had not. And I legally had a right to do homework.

We had a very positive experience with Shoreline and our loved one has a completely different relationship with food. The intense emotional work (in both groups and individual therapy) has created lasting changes in self-image and provided practical, effective strategies to cope with stress in healthy ways. We couldn't have hoped for a better outcome. The program is solid and professionally implemented.

The PHP program has pretty much made my eating disorder worse. All the clients do is sit all day and listen to a "group therapist" talk for 7 1/2 hours, leaving me plenty of time to think about food and calories. I also wasn't allowed to draw or take a nap because of how bored I was from hearing them. I only had 1 private therapy session a week for 30 minutes each. There are barely any activities, which are like only 1-2 times a week. You're stuck in a room all day like a prisoner, just like their little "residential program." The food Shoreline serves is very poorly thought of; breakfast was 2 tbsp of Nutella, half an apple and cereal with a cup of milk. Their snacks are mostly candy and I was actually HUNGRY after eating a cup of animal crackers and 1 cup of milk. Shoreline is probably one of the worst programs for ED.

Unlike "Renfrew" or "Alsana," Magnolia Creek, Toledo Center for EDs, Selah, &  Shoreline's company gives each of their clinics a different name. So they're difficult to link. They're owned by Odyssey Behavioral, the same company who runs The Toledo Center for Eating Disorders where I stayed April-July 2019. Because my hospitalization was so traumatic & such a waste of my limited resources, but more because they failed to respond or offer any recompense to what they called my "concerns," I've been following this company & have a developed a passion for better ED treatment. When you read the reviews for Odyssey's ED clinics on Google, the first that will pop up are from fellow clinicians which I can't help but assume are completely solicited. So for the sake of truth and to defend against censorship I am trying to spread the word about this company. 5+1+1+1+1+5+1+5+1+1+1+1+1+1+5+5+5+1+5+1+1+1=50/22=2.3=Google's  star-based rating system for Toledo Center for EDs ("my" local ED  clinic) since Odyssey took them over. TWO POINT THREE. Odyssey: the same  company who runs Shoreline's . I spent 3 mos. at TCED during the actual transition & witnessed, first-hand, how much they value $ over & above patients' health. They overworked the staff, have a ridiculous staff turnover rate, low employee ratings/satisfaction on Indeed, low staff/pt ratios, admitted sicker pts than they could care for, not enough individual therapy, not enough therapy groups run by therapists & I could go on. See my own Google review for them. The company who owns Shoreline is owned by Nautic, an investment firm, which exists solely to make money, & like many other firms bought up mental health clinics after the parity bill passed & opened the opportunity for them to earn a killing off vulnerable sick people & their insurance. There was a great article about this in the NYTimes called "Centers to Treat Eating Disorders Are Growing, and Raising  Concerns." And please, as they say on Google, don't tell me to "contact  *** ***, our CEO" about my concerns, because he and the exec director not only ignored my emails, they blocked my emails, then, blocked me on their FB page. Now, they not only erased MY bad review on their FB page, they removed the entire review section, so they erased everyone else's bad reviews, too. That's why I'm posting this on the company's other ED clinic's pages and websites, to fight censorship, and get the truth out, to protect the vulnerable mentally ill who deserve respect and dignity. If Odyssey is willing to repay every cent of money they made off of me and every patient I was admitted with in the summer of 2019, (not just from us but from our insurance companies) I MIGHT be willing to edit these reviews

5+1+1+1+1+5+1+5+1+1+1+1+1+1+5+5+5+1+5+1+1+1=50/22=2.3=Google's  star-based rating system for TCED ("my" local ED clinic) since Odyssey  took them over. TWO POINT THREE.  Odyssey is the same company who runs  Shoreline. I spent 3 mos. at TCED during the actual transition &  witnessed, first-hand, how much they value $ over & above patients'  health. They overworked the staff, have a ridiculous staff turnover  rate, low employee ratings/satisfaction, low staff/pt ratios, admitted  sicker pts than they could care for, not enough individual therapy, not  enough therapy groups run by therapists & I could go on. See my own  Google review for them. The company who owns Shoreline is owned by  Nautic, an investment firm, which exists solely to make money, &  like many other firms bought up mental health clinics after the parity  bill passed & opened the opportunity for them to earn a killing off  vulnerable sick people & their insurance. There was a great article  about this in the NYTimes called "Centers to Treat Eating Disorders Are  Growing, and Raising Concerns." And please don't tell me to "contact  Amos Taylor, our CEO" about my concerns, because he and Meggan not only  ignored my emails, they blocked my emails, then, blocked me on their FB  page. Now, they not only erased MY bad review on their FB page, they  removed the entire review section, so they erased everyone else's bad  reviews, too. That's why I'm posting this on the company's other ED  clinic's pages and websites, to fight censorship, and get the truth out,  to protect the vulnerable mentally ill who deserve respect and dignity.  If Odyssey is willing to repay every cent of money they made off of me  and every patient I was admitted with in the summer of 2019, (not just  from us but from our insurance companies) I MIGHT be willing to edit  these reviews.

shoreline is an amazing place to start your recovery process. everyone there is so understanding and truly want the best for you. all the staff are super nice, funny and accepting. i also made some great friends with many clients there and i am so glad i chose this place to begin my recovery journey. i miss everyone there so much and if you are struggling this is the place for you.