United Medical Imaging East Long Beach's Online Review Report Card

Convenient location, open long hours 7 days (changed so not sure of times).Easy access since it's right inside bldg entrance. Chairs don't accommodate larger derriers, but you can wait on benches outside. Ultrasounds req apts which can be weeks/months out. Xrays are walk-in only & it's right by an urgent care so calling before you leave is helpful. You may still need to wait a while but not usually.Front office staff is helpful but don't have orders faxed...they don't always get thru & can take several tries.Techs here are great! Good at their job, professional, friendly & helpful. Xray table makes it easier for those with mobility issues although you need to stand for some images. Comfy armless chair in room so you can sit btwn images.Don't wear anything metal...incl hooks, snaps, metal buttons, etc.Convenient location, open long hours 7 days (changed so not sure of times).Easy access since it's right inside bldg entrance. Chairs don't accommodate …More

This was located in a convenient location for me. The process was very straight forward ... good experience overall.

Beware: Only come to UMI in LB if you come from Urgent Care side or you need X-RAY same day. Their policy is NOT first come first serve. Patients from urgent care get priority to cut in front of walk ins who are waiting.  I would understand possibly alternating but they don't.  The staff were nice but as a walk in you're last in line.

The evening receptionist on 3/14/2022 needs an attitude adjustment. Horrible customer services. Talks down to everyone. She needs to loose her job to help her appreciate having one. If you don’t want to help people don’t work in healthcare.

Rude staff, no restroom and not very professional. The front desk staff are mainly the rude ones.

Garbage place came twice to be given the run around. Idgaf about Xray technician lunch break has zero to do with me I don't even know that fool

front office staff VERY unprofessional. Having personal conversations that patients should not be subjected to. Also talking bad about other staff members. Wait is very long, lobby EMPTY and no one helping patients because they are badmouthing the other workers. The ONLY PROFESSIONAL IS THE YOUNG LADY THAT DID MY ULTRASOUND....SHE SHOULD FIND A BETTER PLACE TO WORK.

Absolutely awful. Tried coming in two different times and both were ridiculous. The first, the wait was incredibly long. Fine. The second time, I took off from work to come in....empty lobby, but when I go to check in at 12:24, the clerk (who hardly makes eye contact and didn't greet me or the person who came in after me) informs me the tech goes to lunch at 12:30. I ask if they can squeeze me in real quick before lunch, they refuse. Even though both they and I know the 2 X-rays I needed would take less than 5 minutes. If you have a scheduled lunch hour, note that on your hours, so those like myself don't try to come at that time. And if you don't, then accommodate your patients, eat when you're finished with them or have mealtime coverage. Went to Liberty imaging down the street and was able to get my orders transferred, registered, and my X-rays done in less time than all that I wasted trying to convince these guys to do their job. Healthcare shouldn't be this ridiculous and Ill-accommodating. (I'm in healthcare, I would know!)

Horrible bedside manners and unnecessary rudeness from the young female technician who did my ultrasound. I will never go back to this place. The office was not busy and nothing warranted her to give me or anything patient this type experience. I agree with the one star comment above as well. Appt at 4:30 (and I showed up early at 4pm) on March 24, 2021.

I didn't want to post a bad review. But someone needs to train their employees on customer service. I was just calling to see if patients I referred over were seen. The lady who spoke with me had a nasty attitude, didn't seem like she wanted to assist me in the least bit. I asked her if I could speak to the intake department and she literally had no clue what I was talking about. Maybe she's incompetent. I asked for her name and she kept saying it really fast but I caught out Preselda or Priscilla? I am not even a patient. I could just imagine how rude the staff must be to the patients I refer over. No bedside manner at all.