Waveimaging Douglas Park's Online Review Report Card

Nice facility, horrible manager and staff. I called with an issue because of the lack of due diligence from the staff, I spoke to Rachel the manager, who seemed just as lazy as the staff. Rachel decided to blame the delay of care to the PCP, she refused to admit that the staff delay to confirm any authorization and codes. Very unprofessional. I asked her for the grievance phone number and she stated they didn't have one, lie! Rachel, Rachel, Rachel get it together be an actual leader bu admitting to the mistakes made by the company you represent and remain professional.

First time coming to this place and it will most definitely be my last. What's the point of scheduling an appointment? I arrived 10 minutes before, as instructed, checked in and paid my copay (that they're real good at) and for what? Nearly an hour and a half later and I'm still sitting there like an idiot - in pain...all for nothing. I will say whomever was there tonight (Tuesday evening) was very nice. But "I'm sorry" or "I feel bad" does not give me back my time. I don't know about you but my time is precious, and still! I left without the damn MRI. Rachel (office manager) better call me tomorrow to reschedule as early as possible or give me my damn money back. So If you're willing to risk scheduling an appointment here, plan on spending at least 3 hours of your day here. Good luck and God speed.

My left knee had been swelling up and this was abnormal for me. During the last 6 months I had started walking 3 days a week, so I thought maybe that was the issue. Went to UrgentCare and the doctor scheduled me for a Ultrasound of my leg to rule out possible blood clots. I went to MemorialCare Imaging and the ultrasound technician was so delightful and to my surprise her name was also Natalie S., my initials! Told myself it's a sign, she was outstanding, friendly, knowledgeable and professional. I haven't received my results as of yet but Natalie gave me that extra measure of care and she should be applauded for her job by her supervisors!!! During this current Coronavirus pandemic Natalie and the staff at the Imaging Center were great from moment I arrived, I thank you all sincerely Natalie Strauss.

Would give zero stars if I could. I was planning to pay out of pocket. They called me the day before my appointment and left a message (didn't talk to me directly) saying they could not find active insurance for me and were going to cancel my appointment. I called back, got a recording that said their call volume was too high, and to leave a message, which I did, and explained my situation. After not receiving any call back from them or any further correspondence, I called them back the day of the appointment to figure out what was going on, and they told me they'd canceled my appointment anyways. I told them what happened and asked them to honor my original appointment, but the slot had already been filled (which lends itself to other reviews here claiming they double book, since I had to schedule mine 2 weeks in advance). I asked them to reschedule the other person instead of me, they just gave me a "this is our policy, we didn't do anything wrong". So rather than address insurance issues when the patient arrives, they just cancel the appointment outright, because "then we might not be able to fill the slot" = "we might take a minor financial hit in the name of customer service and ethical healthcare". Oh, and one of the phone attendants put me on hold without saying she was doing so and after I'd explicitly asked her not to (basically hung up on me).Unlike someone who relies on their insurance and often their GP's reference, I have no obligation to any medical facility bc I'm paying out of pocket -- I won't be considering this place for any future needs.

I brought my 87-year-old mother here for a leg x-ray. The waiting room is very poorly set up for Covid. There is a table with chairs around it and there were children with no masks on playing and touching everything in sight. The other  chairs in the waiting room are just benches which is horrible if you are in pain waiting for an x-ray. The front staff was OK, but not exceptionally friendly. That's no big deal, but I was very upset about the lack of Covid preparation. I wonder if anyone ever wipes down the chairs or that big disease spreading table.

Avoid this place.  Seriously, a 15+ minute waiting time to talk to someone about  cancelling an appointment!  Given the lousy phone service this establishment provides, maybe they don't really want to be in business any more.

If there is zero star I would post that, this place is not organized at all, the lady in the front desk barely greets patients, she acts like we are doing her a favor, she is very  slow and very rude she takes forever to help you, the reason why I had to go to the place because it is the closest one to my work and had to go do CT scan. I needed to get my paperwork order summary and the front desk lady I wish I know her name is just sitting doing nothing, "she is the one in glasses". African American. If I was at the DMV waiting I would've had better assistant. I don't know what bother her so much she can't crack a smile for patients. They need to hire additional people, I mean pleasant manners and friendly people. This place will drive patients away and will shut down soon if the front office people don't get training of how to greet and be friendly with patients.

Not a fan of this imaging center. The front desk staff are having a loud conversation and laughing up a storm and I'm sitting here bracing myself because it sounds like a cuss word is about to slip out but thankfully not. I'm sorry but I have worked in administration for decades and have learned to always maintain a professional presence in an office type setting especially when you have patients/customers nearby and who can hear your conversations. Be professional. It's ok to talk and have normal conversation but not get so loud without consideration for the people in the waiting room. If I was the manager I would be embarrassed of my employees behavior.

Great staff, smiling faces! Came here on 7/5/19 to get 3 ultrasounds done. Jen checked me in and she was very helpful. Renata was awesome!! This place is great!!

Very rude and uncooperative receptionist staff to my mother and I.. Makes me have second thoughts to even have my mother have any procedure or exam here...