Elisa Yoo,Md's Online Review Report Card

I was able to make an urgent appointment with her but she was so busy to talk to me and I ended up with her assistant who didn't seem to have much of experience. I ended up going to my own doctor later. Also be ready to pay for the parking and even though it's a big parking structure I had to look for a spot for like 10 minutes.

After reading these reviews I was hesitant to schedule an appointment . However , when I called they answered the phone . I was able to schedule an appt within the month .. day of my appointment , I was scheduled at 4 , and I was in the area in the morning .. i called to see if there's anyway they can see me . And sure enough I was squeezed in .. they were more than accommodating , I saw the PA ( I can't remember the names , I'm horrible at name recalling ) .. however both the PA and the MA we're extremely nice and helpful and knowledgeable .. overall great experience .. Everyone tends to post when they have a "negative" experience .... People should hear about the positives as well !

After reading the reviews I had major attitude upon arrival, but every person I had the pleasure of speaking to in Dr Yoo's office was kind,friendly and extremely helpful. I arrived 30mins early and had questions,(lots)on the paper work and each was answered with patience and without attitude. I appreciated that considering my age. The first appointment, paperwork and then medical stuff. Then on to see Dr. Yoo for the exam. The questions asked to confirm why I was there as a double check to understand my concerns and what I expected would take place. Happily,we were planning the same out come. Dr.Yoo checked the areas I wanted taken care of and then examined areas of her concerns. Very professional and appreciated. Second visit was the procedures. I won't say it painless, but it went very well. As an added note of my thoughts. Medicine has CHANGED since I was a kid. Medical is NOW BIG BUSINESS. I certainly can not stop the change, but Dr Yoo has not let the idea that it's a business interfere with DR Yoo's treating her patients with understanding and care, not just a number and pay day. Thank you,Michael.

Front office is who patients deal with most of the time and by that - I WOULD SAY DONT EVER COME HERE! The worse front office ever. The office staff is terrible. I've never ever encountered the most unfriendly, rude, and inexperienced workers in my life. I really feel bad for the Doctors if they have those employees in the front office. The office staff has no tact or customer service skills. They claimed that they called me to get benefit information which was incorrect. I didn't have any missed calls from the office and rudely spoke back to me in the office and denied to see the patient. We took time off work, practice, but they didn't care at all and denied us care. They didn't have the smarts to think outside of the box and maybe even call the referring physician's office to obtain our benefit information. I WOULD never EVER go back here simply for the front office staff. The worse experience ever!

I had a basal cell carcinoma on my ankle surgically removed, and stitches to close the wound by Dr. Yoo. Two weeks later, I returned to have the stitches removed. That day's medical assistant (they apparently cycle them in and out a lot) had trouble removing them all, so she called for help from the Nurse Practitioner (or perhaps she is a P-A,) The medical assistant-of-the-day said I didn't need a follow-up appointment. Three weeks go by, then four, and I observe the wound isn't healing. I'm thinking I see about 1/4 inch of stitching protruding, the wound isn't completely closed, my ankle is swelling, and there is a large circle of red, inflamed skin the size of a silver dollar. The office will not let me come in without going through the process of getting yet another referral, so I went to urgent care. Two hours wait, but sure enough the doctor pulled out one and a half inches of thread. The skin is irritated now by constant application of antibiotic ointment, so he gives me a new antibiotic Rx and a cream. Over all, I have found the staff of this practice to be more concerned about insurance or self-pay than about genuine patient concern.

My dermatologist retired so I was looking forward to finding someone closer to home. The office staff was not very friendly which should have been my first indication something was not right. They only cared about my insurance. Once I made an appointment they stressed to me how I needed to be prepared to pay for my copay. Once I arrived I was told that the doctor is not in and I would be seeing the physicians assistant. I received multiple texts and emails reminding me of my visit with the doctor. Not once was I told she would not be there. They also do not validate parking. Not a place I would ever return to. Very poor customer service.

I was seen on time. Dr. Yoo and her PA spent reasonable time with me. I’m happy with the result of the procedure that done on my face.

The front office insisted on me paying for my co-pay before seeing Dr. Yoo, which was a big surprised to me. Never ever have I been made to do this before seeing the doctor and getting any treatment. When I finally saw Dr. Yoo for my hypertrophic scar, she insisted that I get a biopsy / incision to remove my scar when all I wanted was a cortisone shot. I left the office unsatisfied.

First time I went my primary car doctor sent me. Dr. Yoo’s PA is a joke. Felt my neck and said I just had thick skin. She told me I was lucky because it it was first time there I get to see the doctor herself. Dr. Yoo comes in and feels what has been causing pain. She said it is a cyst and it needs to come out. A couple previous doctors also said it was a cyst. I scheduled the surgery. Surgery day comes and Dr. Yoo feels the cyst and said it is much thicker than what she remembered. She now says it is a lymph node. She prescribed antibiotics. She insists the spot the cyst was in was in another spot. I said no it was here and touched it. She felt the correct spot the first time I seen her. She continues to insist it was in another spot where there is a scar. Whatever send me home. But the room wasn’t sanitized before I went in so it was probably a good thing she didn’t continue. I had to ask them to clean the chair as it was covered in hair.

I'm a skincare girl. My skin is very important to me. I was referred here by my primary doctor. I have to say that I was comfortable with the covid precautions in place. I did have to fill out alot of what I considered to be unnecessary questions in the initial paperwork. First thing I was bothered by was that in the lobby I could hear the entire conversation of the patient before me that was already in a waiting room. A big privacy violation. Also, the co-pay was ridiculous. I paid $96. Mind you, I have a pricy PPO. Apparently, you can't qualify for deductibles until 3 visit. That's 300 dollars, no thank you. I'm all for supporting the hard work of doctors, but this doctors accomplishments are posted all over the walls, tbh kinda a turn off. When I went into the office they made me take a picture for patient verification, which I guess is ok. The office appeared to be clean, once again I'll give them that. There were two student assistants that were helping. I wasn't notifed of this. I saw the students and a NP before the doctors. I kept having to repeat my concerns. I was prescribed 2 medications, both very expensive even with my insurance. This doctors must be an affiliate with a pharmacy because I was told if I went to a pharmacy im Rancho, I could get the pharmacy jalf the price. Seemed very shady, but it was far too inconvenient for me to even give it a shot. Long story short, the care I got could have been googled for 90 bucks less. She didn't seem familiar of dealing with skin of color. I am currently looking for a new dermatologist. I would not refer anyone to her.