Franklin Lowe's Online Review Report Card

Amazing doctor

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My late husband and I were patients of Dr. Lowe. I dutifully defended him regarding his multiple hour waiting times, months to get a staff member to take 3 minutes to deal with an online quickie authorization or referral. It once took over a year (no joke) for someone to complete a one page request for a non-formulary drug. Names, addresses 4 check boxes and a signature. I had to "follow up"  for months to get most referrals processed.Staff turnover has been a nightmare. When he announced that he was going concierge I did everything to stay. My husband was a 100% disabled veteran who put in 30 years of active duty service, even after losing a wife and two children. As a senior widow, my husband's death left me emotionally and financially devastated. The military health insurance that we have is affordable but does require that my PCM take, literally, 2-3 minutes to process a referral for a specialist. I made sure that I made an appt 2 weeks before he stopped being a Tricare provider. He was to have processed a new referral for my existing orthopedist (post polio, advanced joint disease, diabetic and much more) a neurologist, gynecologist and podiatrist.I called to find out what the hold up was and found that Lowe's office processed ZERO of those requests for service. I have no recourse, my knee is the size of a cantelope and I can barely put my right foot on the ground.My loyalty, patience and support through years of 5-7 hour office visits, constantly having to follow up for months and more for prescription and service requests did not even deserve 15 minutes attention, despite planning, to see that I would get some much needed medical care.

I met Dr. Lowe in my twenties, in the 80's, when I was working my first corporate job and he was a new doctor. He remained my doctor for many years and the only reason I stopped seeing him is because I moved from north OC to South OC, the drive up to Cerritos was too far after work which was also in South OC. He is a great doctor who really cares about his patients and their well being mentally as well as physically. Dr. Lowe, if you are reading this, a big "hello" & much love from Manon!

Bring a great book and enjoy the down time while you wait - also a sweater, as his office is always freezing.  It takes hours to get in and out of a Dr. Lowe visit, but those hours are rewarded by the most caring, attentive, and well informed doctor ever.  If he doesn't know the answer to something, he consults his I-phone, or brings in a specialist for an answer.  He questions the results on diagnostic tests - calling personally and talking with the doctor who reviewed the results and pointing out potential inconsistencies.  He is blunt - tells you when you need to lose weight or even perhaps get out of an unhealthy relationship - but is that a bad thing?  Sometimes we need to hear the truth!  As one of his first patients - over 30 years and one of two of his original patients still alive - I can vouch for this wonderful, caring man.  He follows up religiously and gives you all the attention you need to try to get the right answers to keeping you healthy.  Waiting - yes - don't expect to just pop in and out of his office.  Bring that good book or a couple of great magazines, relax and take some self time, then be there to be taken care of by the best physician who ever walked the earth!  And give him a hug if he slows down enough so you can catch him!  But - bring a sweater!

Dr Lowe has been my primary care doctor since the mid 80's. I wholeheartedly trust him with his decisions, expertise and ability. He cares so much about all of his patients and makes you feel like you are part of his family.

The people at the front desk should be fired. I literally let the phone ring for 10 minutes (TWICE) trying to get an appt. and no answer. They're OBVIOUSLY NOT doing their job.

Dr. Lowe is an extremely knowledgeable, experienced Yet warm, patient and understanding! He is not your regular family doctor ! He is very concerned about all of his patients and he has demonstrated the ability t be an outstanding dr! For these wonderful attributes, you may have to wait a while to see the doctor!

Time doesn't matter.  I left his office at. 10 last night and he was still smiling. I was smiling when I woke up the next morning.

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