Nathaniel Neal's Online Review Report Card

Very unprofessional to tell a new patient, who needed a translator, that getting someone who can translate on the phone was a complete waste of his time. Initially, when the appt was 1st made, I confirmed patient needed a Spanish speaking person to translate. Not to mention being on hold over 30 minutes to make an appt! Gosh!!! So might as well find a new doctor!! Ohh and the front office who speaks Spanish said she couldn't translate because if she said something wrong, that the doctor didn't say to tell patient. That we could sue her!! (I understand if she's unable to translate a diagnosis, but if she didn't know how to, she couldn't say hey you have such and such instead right!!! ) IM BEYOND UPSET!!

1. Appointment scheduled six months out and told to bring in medical records for review for earlier appointment.2. Brought records in and the office manager asked who told me to bring in my medical records for review by the doctor who will decide to make an earlier appointment.  3.  Office manager said they do not review records for an earlier appointment Clearly the doctors office should NOT be accepting new patients if they are scheduling people out six months.Appears they wanted to see me first to racially profiled me before accepting me as a new patient and once seeing me in person had no intentions of letting me be seen.No matter how nice the doctor maybe, the office manager must go and be removed from working in the medical field.  Yes, two grievances filed and it won't stop there.Shame on any doctor to have this type of practice in their office.

I love the doctor but I am considering finding a new doctor even though I’ve been with him since 2011. There is no way to get through to them on the phone so when there’s a problem or you need refills it’s impossible. The last time I was there they told me they had found the solution for this problem by hiring more people but the pharmacy and I still cannot get through to them and this is been going on for a long time.

I was a new patient and Dr Neal spent at least an hour with me. Very thorough and ready to answer questions, not hurried at all. I was told to get to the office 30 minutes before my appt. and filling out forms took all of that. Frustrating that you have to fill out the same personal information twice, on the administrative forms and the medical forms. They said I could have done the forms on the website, but neither the emails I got, nor the confirmation phone call, nor the text message mentioned that.

Dr.Neal is the most compassionate and knowledgeable Rheumatologist I have ever been too. As a specialist he also takes into account the whole person including the emotional impact that some illnesses have on a person.. which is somewhat rare with physicians who specialize in one area. I have never felt rushed or not heard, as well as taking his time he always goes over the next plan, or what I can expect. He is a rare gem!

Excellent doctor. Very caring and informative.

Wonderful doctor. BUT, his entire office staff needs to be fired. Honestly, there are some bad Bryman (et al) graduates out there, but this office is absolutely the worst. This would be a 2 star review, but Dr. Neal is just THAT good.

He really listened to me. He helped me a lot I would recommend him to family and everyone. He treats the whole person makes you feel better after talking to him. A very good doctor.

My significant other has called and made 5 appointments with this doctor since her first visit. She says he is fantastic and it’s clear that he is but being a fantastic doctor that you can’t get in contact with is about as useful wet gunpowder in the barrel of a gun. My significant other has been blown off four appointments in a row due to clerical errors. 1) Not picking up the phone during hours of operation 2) Forgetting to call her on her appointment dates, luckily she would call anyway only to be told that her original appointment time can’t be done and that the doctor would get to her when he could... 6 hours later. (what if you work? pick up your kids? etc. not professional at all.) 3) Placed on hold before a lunch break and being forgotten about (40 minute wait then she hung up) 4) Blaming the doctor for his tardiness as “he’s working from home due to covid and we don’t know what he’s doing”. This ones great because I worked at a hospital and teleconferencing is really no harder than Skype. There is multiple programs that are HIPAA compliant. The doctors I work with rarely miss an appointment as I have it set up for them. I greet the patient when the connection is established and ask them how they are and if anyone else is listening in and so forth. It is so simple and it’s well practiced professional bedside manner. If i can’t get in touch via online, I call. 5) Leaving a voicemail is about as useful as blind man leading a deaf bloke. You are never going to see or hear back. The fifth attempt is what has annoyed me the most. After trying to get an appointment in since August she finally got one, but it was in a months time so we waited patiently. We were so excited as she hasn’t been herself and her pain has been progressively getting worse as she was taken off her medications due to a new healthcare plan and had to re request to see Dr. Neal again from her Primary to be approved for the medications. Fine. Insurance companies are basically the Sherifs of Nottingham... just take what they can basically and let you rot. Anyway, to keep her private I am altering the appointment time. Her appointment was for 10:30am. We got a reminder this time (we were stoked). 10:30am came but no call. 10:45 we call, someone answered then hung up. It’s not hard to say please hold and then press the hold button and switch lines. It really isn’t. We call back... nothing. call again...nothing. We wait until 11:30 and call, but nothing again. lunch time hits and we know they are on lunch, so we respectfully don’t call and wait until lunch is over. We call15 minutes after lunch as you never know, someone may have needed an extra 10. FINALLY. Someone picks up! Significant other gave her name and appointment time and shes simply told that there’s 2 people ahead of us (no apology)... how? if the appointment was at 10:30am (relatively close to the real appointment time I may add +\- 30 min) and it’s now 15 minutes after lunch, how can there be 2 people ahead of her? anyway, she says okay and as long as she gets to hear back from him. 4:30pm. “There’s one person ahead of you”... they close at 5pm... so does that mean that this doctor sees one or two patients a day as his speciality is helping those with serious autoimmune diseases? or did they forget? or do they stack appointments to make as much money as possible incase others cancel? what is going on here? We never got that call... We have officially given up on this Fantastic Doctor and Where to Find Him. I encourage anyone who took the time to read this to go to another doctor not because this man is a bad one, but because at least you will get seen elsewhere.

As a new patient I was completely satisfied with the professionalism of Dr. Neal and his staff. The clinic was well maintain and it adheres with the covid19 guidelines.