Alejandro Zaffaroni's Online Review Report Card

One of the most experienced, knowledgeable, kind and classy physicians I have ever met. Dr. Zaffaroni explained to me my son's options and a treatment plan that both of us understood (my son is 7:) We are proud to work with him and his staff. The entire experience was exceptional. I HIGHLY and comfortably recommend him!

Exceptional care, knowledge, experience, bedside manners and staff!!! Highly recommend!

The best facility staff and experience. thank you!

Dr Z is fantastic. His billing service and phone answering people are totally unacceptable!!They won't answer phones at any hour.

I was also surprised to see the Yelp rating, then realized that the negative comments are about office staff. I have had only good service from the staff. The point is the doctor. Dr Zaffaroni is the model of an excellent doctor -- professional, knowledgeable, calm, caring, polite, and a true gentleman. I have gone to him for years, and would not go anywhere else!

I've been going to Dr. Zaffaroni for many years. On this particular visit i looked up driving directions and ran across the reviews w/ an average 3 star rating. I was a bit surprised at some of the reviews. With my recent visit the office staff was very friendly, the lady who did the pre-exam was very courteous, always wiped down surfaces with sanitizers and even offered me a glass of water. Dr. Zaffaroni, as usual, did a very thorough exam. I've always been happy going here. Just as a side note, the selection of frames to choose from here is a little limited so if you're really picky about designer frames you might find it best to take the prescription to a designer eyewear store.

If I could give this office 0 stars, I would. The office staff is the worst I've dealt with. I've never been so irate in dealing with customer service across healthcare, retail, and any other customer-facing business. In trying to get a prescription for my contacts that I had forgotten to pick up, they sent me a little note saying "patient needs colored contacts." And in calling them back, they were not helpful at all. Moreover, they were extremely rude. If you want to get angry over terrible customer service, come here.

I've gone to Dr. Zaffaroni for several years, and don't have any issues with him at all. But I have never been impressed with some of the office staff and have just tolerated it. However, I have just had my last apathetic experience there. I'll be seeking a new optometrist. Hint for the staff: You are in the customer service business. People have options. You can't act disinterested or even like the client is an imposition when they call for an appointment. Syrupy sweet condescending words are still condescending.

I became a patient of Dr. Zaffaroni about 10 years ago when my previous doctor (Matthews) left. My fears about a drop-off in the quality of care were thankfully groundless. Dr. Zaffaroni has always provided a high-quality, thorough examination. He takes his time and listens. The front desk was very helpful and friendly. Recently, I was talking to a friend who is the most careful and well-informed medical consumer I know and found out that he also goes to Dr. Zaffaroni.

I have gone to Dr. Zaffaroni for many years. I have referred several friends to him and everyone was extremely pleased! He is an excellent physician and extremely gentle during eye exams. The office is very professional, polite and easy to reach and talk to. I am 100% pleased with the care I receive at this office!