Joanna Chan, MD's Online Review Report Card

I lost confidence in Dr. Chan yesterday when I arrived for a procedure on my face and was presented with a long list of potential side effects and risks that the doctor never mentioned at the consultation. Then I was told that there was an additional "mandatory requirement" for the procedure, one that was a potential violation of my privacy. No thanks. I don't trust these people.

I found Dr. Chan through Web MD, after a horrific experience with another dermatologist. I was diagnosed with Basal Cell Carcinoma. Dr Chan took her time to explained the procedure for removal, making sure that I was completely confident, because the cancer was on my forehead and I was very self conscious about it. She was warm, patient and professional. Cancer cells were removed using Mohs Micro graphic surgery. Dr. Chan hid the scar in my natural forehead lines. It is barely noticeable. I am very pleased with how everything turned out, and have made Dr. Chan my dermatologist going forward.

Please be aware that Dr Joanna Chan is no longer with this Arcadia office. The phone number listed on yelp directed me to the Pasadena office, however I was told the appointment was made for Pasadena location. Therefore, I didn't not make it to my appointment when I arrived to the Arcadia location. It is too bad that yelp information is not reflective of current information. I wasted a trip here for nothing.

Amazing! I'm so glad I found Dr. Chan! My entire appointment took roughly 15 minutes - she was so quick and efficient and addressed a skin concern I had for over a year! If I knew it was going to be so easy, I would have come in sooner!

I would give her 10 STARS if I could. Needed facial Mohs surgery for Basil Cell Carcinoma. Was recommended to someone else, but I liked her reviews and medical background on the net so I choose Dr. Chan. Just to make it short, very professional, extremely nice and detailed. She gives you a ton of typed out information on the process and recovery which is a plus. Never rushed me and answered all questions. Surgery went well and recovery is going fine. HIGHLY HIGHLY RECOMMEND!!!!

Dr. Chan, is knowledgeable, professional, and friendly, she uses time wisely and efficiently. Staff is friendly, professional, and welcoming. I highly recommend, my issues were settled in two visits.

Joanna was incredibly helpful in diagnosing certain skin issues that I had. She is very knowledgeable and an expert at what she does.

Dr. Chan is my dermetologist who treats me for skin issues, such as acne scars, hyperpigmentation, and skin aging. She is pleasant, highly knowledgeable, and very reasonable in price. I have had acne scars since my early 20ths. My acne scars looked so improved with one treatment. I am very happy with her service and will do other procedures without any hesitation. She is a great dermetologist and I highly recommend her.

Dr. Chan is the best - exceptionally skilled and professional! Dr. Chan performed a minor procedure on my face, and I could tell that she was incredibly knowledgeable and meticulous in evaluating and resolving my issues. On top of providing incredible care, I was impressed by how much Dr. Chan cares about her patients - in my case, Dr. Chan listened carefully to my concerns and walked me through everything that was happening during a minor procedure in real time - I'm a baby about pain, and she was wonderfully sensitive and kind through the whole process! She also continuously followed up with me afterwards to make sure I was satisfied with the results. I highly recommend Dr. Chan for A++++ care!!

When I read that Dr. Chan was educated at Harvard & Stanford, I had super-high expectations. Amazingly, Dr. Chan exceeded my expectations. Her hands are a gift from God. She is compassionate & confident and treated me with the utmost of care. She made me feel special which I think she does for all her patients. She made a gnarly Mohs surgery on my nose (which needed a skin graft as well) look like nothing happened in 5-weeks! She is the standard that doctors should strive to achieve. Dr. Chan you are a rockstar!

Dr. Joanna Chan reached out to me to explain their short staffs situation this week and make an offer to schedule an appointment with her. I already seemed other dermatologist at this time. I will still change the rating from one star to 4 stars.

I saw good reviews on this site, so I called the Arcadia office to make an appointment this week 5-6 times. No one answered the calls and nobody called me back. I tried to book an appointment on the website which promised a response within 24 hours. Two days passed, I still did not get the reply. I am very disappointed.

Dr Chan no longer accepts medical dermatology patients, only the botox 'cash only' customers. That speaks volumes as to her ethical standing as a doctor, in my opinion.

Simply the best. She knows her stuff, she does not push unnecessary products or procedures (said I didn't really need a chemical peel) which I really appreciate; I know she has MY best interest in mind when she rx or recommends a treatment. Smart, knowledgeable, no-nonsense. Love her!

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I am so grateful to have found Dr. Chan. My skin has never looked better. I really wish I could give her 6 stars! She is absolutely the best!

Dr. Chan saved my Mom's life. Ten months ago, my 80+ year old Mom had over a course of a few months, developed a fairly large growth on her chest. Brought her to see Dr. Chan and upon seeing the growth she was very forthcoming in letting us know that there was a substantial chance this was cancerous and should be removed immediately. Even though she had no available time in her schedule that day or for the next month to do this, she immediately recommended that she surgically remove it at that moment and within 10-15 minutes it was painlessly removed. A week later we discovered (through City of Hope) that it was a tumor and it was indeed cancerous. Without Dr. Chan's accurate diagnosis and quick and compassionate action that day, that tumor would have undoubtedly continued to grow and spread with each passing day. In addition, we were informed by the surgeon at City of Hope that normally they recommend an additional surgical procedure to remove some of the area surrounding the tumor but that wouldn't be necessary since whoever did the original removal had the foresight to take care of this extra step.Our family will always be indebted to Dr. Chan for her incredible skill, level of detail, and above all, amazing compassion and heart. We realize if it were a different dermatologist, the outcome would have been quite different as the majority of dermatologists wouldn't necessarily have the technical skill or experience to execute this so cleanly let alone treat us like her own family and do it on the spot. Since then, my Mom has gone back to Dr. Chan's office for follow-up visits, including one visit (after the end of her radiation treatment) where Dr. Chan was able to prescribe several prescription and OTC topical medications that helped to immediately heal her painful burns. My Mom is back to living a healthy and active lifestyle and we are all grateful for this second chance. Highly recommend Dr. Chan and also her office staff/assistants who have always been warm, patient, very detail oriented, and caring!

I love going to this office! The front desk staff is attentive and helpful. I am seen right away and Dr. Chan welcomes me with a friendly smile. It's a pleasant surprise when Dr. Chan calls me to follow up. I definitely recommend Dr. Chan!

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Phenomenal doctor and excellent staff. All of my visits have been super efficient and the care has been nothing short of superlative. I recommend Dr. Chan without hesitation.