Beverly Hills Plaza Medi Spa's Online Review Report Card

There’s something special about giving yourself the gift of care—and my experience at the Beverly Hills plaza spa reminded me just how powerful that can be. From the moment I walked in, the atmosphere was calm, clean, and welcoming, setting the tone for true self-care. I did microneedling with Roya and it was amazing Microneedling was a step I had hesitated to take, but now I’m so glad I did. Roya is one of the best estheticians I’ve ever come across. The process was professional, precise, and surprisingly soothing. Roya walked me through every step and make me feel so comfortable. Healing takes time, but with each day I’ve watched my skin become smoother, brighter, and more refined. It’s a journey that goes beyond beauty—it’s about investing in yourself, inside and out.

WARNING: THIS “NEW” SPA IS NOT AT THE PLAZA HOTEL. They need to take off the old pictures of the REAL spa. EDIT: added screenshots of the owner begging me to take down review. If only they put this much effort into their actual appointments rather than “trying to make up” for them. Offered a kitten hahaha I’ve been a client of the actual Plaza Hotel spa for a decade going once a quarter and loved it. But someone named Jeanie bought the rights and moved it down the street to an old office building—taking over the phone lines and appointment text line. It is no longer a lovely, luxurious experience. Instead of the spacious restroom at the hotel spa, the “new” site has a small, dimly lit repurposed office kitchen with a tiny sink and no mirror. Instead of the fancy lux cleansers and lotions of the hotel, the “new” site only offers drugstore Cetaphil for OILY skin so you strip your skin dry. Off brand witch hazel, paper towel roll, and bargain basement supplies. And the unsanitary treatment rooms are tiny closets with IKEA furniture and cheap paper off a roll crinkling under you on the treatment chairs. The actual Plaza hotel spa is pristine. The “new” site had no serene music, no well appointed lounge, no amazing and adept front desk staff. Instead, when I texted on 4/10/25 to the usual number to book my pre-paid microneedling appointment I got half interested responses or nothing for days. And then several weird random texts and rambling voice memos about rando info at 4am—but nothing about booking my appointment. I called multiple times and left numerous voicemails. Nothing. I started texting once a day. Finally on 4/21 I was able to secure an appointment for my next available date of 5/16. On 5/16, the morning of my appointment day, I texted to let them know I would be running late. Nothing. I texted again in the afternoon to check in about my 5:30pm appointment. Got a rude text saying they needed to reschedule and to call to do so. Later I called and spoke to someone named Tiffany who was very rude and said I needed to be more patient and understanding because they’re new and also the owner was ill and other woe-is-me lines. I could have told her about all the tough things going on in my life but I didn’t want to play trauma Olympics with this selfish person. She is in the customer service industry after all. Also, she was EATING the entire call. I could hear her gross slurping and her spoon hitting the bowl the whole call. She said, in between slurps of food, that I, THE CLIENT, needed to be patient with their lack of customer service and last minute cancellation?!? No apology, no accountability—just attitude and an attempt to make me feel bad for them being completely disorganized. I finally got her to rebook me for my next available day 6/6 She asked that I check in a few days prior to confirm just in case. I said no, I expect my costly spa to be organized. “You send me a text after we hang up confirming and I’ll trust you’ll provide the promised service.” When I got there on 6/6, the technician named Roya made sure I knew she had come in on her day off to see me (this appointment had been booked for 3 weeks mind you). And while she seemed like a nice lady, she talked on the phone loudly and watched videos while I was laying on the table waiting for my numbing cream. HERE IS THE WORST PART: They don’t even use real RF microneedling equipment. She pulls out this cheap stamping pen that you can buy off Amazon for $99 then haphazardly scrapes it over face and damages the skin (See pic of pen) It is not a REAL professional medical-spa RF microneedling machine like they had at the Plaza Hotel. I pre-paid full price for RF microneedling. It was not inexpensive. She also did not use stem cells. She used this bargain bottle of hyaluronic acid that had not been refrigerated as labeled. This whole experience with the “new” spa was an awful joke. AVOID THIS “NEW” site at all cost. I wouldn’t go back even if they were giving out free services. I take my skin care very seriously and this place will do more harm than good.

It was my first time today coming in for Microneedling and I was extremely satisfied with the service I received. From the moment I came in, I was welcomed with love by Tiffany (she also gave me therapy and words of wisdom lol) and Nidia did an excellent job on my skin. My skin looks so nice after this treatment and I will definitely be coming back!

Nurse Charlene & The Beverly Hills Plaza Med Spa are my FACE HEROES 🩷. They literally rescued my face from a filler nightmare (being overfilled) and restored me to a beautiful normal forever 21 youthful face. And in doing so, they also restore my confidence. And overall self-esteem. In this world of social media, instant beauty, and superficial vainglory - The Beverly Hills Plaza Medi Spa are the truth and the real. They are very skilled, patient, Kind, and honest regarding the types of treatment and services that would best suit your face. They literally provide the best Spa service and facial service I have ever experience In Los Angeles And Beverly Hills. And if that wasn’t Enough, every woman who works Is beautiful inside and out 🩷. They treat every woman who walks through their doors like a Royal VIP customer! I don’t know everyone’s names, but just to name a few Beautiful Stacy, Beautiful Samantha Catered to my every need while I was there. And honestly, Nurse Charlene Is the absolute best in the game For your face and overall healing!❤️‍🩹

I've gone to this spot for years and generally had decent experiences and even recommended it to friends. After getting a text message from their marketing team regarding new services, I called to get a bit more information and was told that one of them was a mistake and not offered. Totally get that but when I tried to inquire about the other services, I was repeatedly cut off, interrupted by Mariam who described herself as the manager which was shocking. Aren't you, like, trying to make a sale? Lol. I've never spoken to someone who actively turned away customers like that.

Poor and inexperience staff. Performed PDO thread was done and I was back in one month with a fat pocket created on the right side of my face! Very rude staff with lies and deception! I pray that Most High God the Universe will deal with them all that’s involved!

Attorney correspondence: Demand is hereby made that the entire $3,400 refund be issued to Ms. Jones within 5 business days. If the refund is not issued as requested, we will file suit in the Los Angeles Superior Court for not only recovery of the $3,400, plus interest at the rate of 10% per annum, but also for all damages arising from the Spa's violation of the California's Consumer Legal Remedies Act, Civil Code section 1750, et seq. ("CLRA"), fraud, and several other causes of action. Please understand that the CLRA also provides for recovery of Ms. Jones' attorney's fees. My hourly rate is $725. I am hopefully that further litigation will not be necessary as you will promptly issue the $3,400 refund to Ms. Jones. I await your reply. This was sent on 02/14/25. Guess we're going to court.

The hotel was lovely but this is truly a review of the hotel spa - The Beverly Hills Plaza Medi Spa. I stayed for a night as a gift from my husband after 11 months of little sleep with our new baby. He included a 90 minute massage at the Medi Spa. Jeanie was my therapist and she took amazing care of me. I was exhausted and my back was sore from carrying baby. To help with my energy levels and dire need for detox, Jeanie gifted me a session on the vibration plate and a red light therapy session before my massage. Both were intense but felt cathartic. Then she spoke with me at length about my pains and preferences and provided a massage catered to me, complete with foot salve, and even went above and beyond the 90 minutes. She gave me suggestions for how to feel better moving forward, which I will incorporate, and generally made me feel special. She was just what I needed on my one day self care mission and we even hugged before I left (glowing, buzzing, and ready for the best sleep of my life). The next morning I felt lighter! And loved. I highly recommend her services to anyone seeking a healing, personalized experience. Oh! And the spa robes are heaven!

The hotel was lovely but this is truly a review of the hotel spa - The Beverly Hills Plaza Medi Spa. I stayed for a night as a gift from my husband after 11 months of little sleep with our new baby. He included a 90 minute massage at the Medi Spa. Jeanie was my therapist and she took amazing care of me. I was exhausted and my back was sore from carrying baby. To help with my energy levels and in dire need for detox, Jeanie gifted me a session on the vibration plate and a red light therapy session before my massage. Both were intense but felt cathartic. Then she spoke with me at length about my pains and preferences and provided a massage catered to me, complete with foot salve, and even went above and beyond the 90 minutes. She gave me suggestions for how to feel better moving forward, which I will incorporate, and generally made me feel special. She was just what I needed on my one day self care mission and we even hugged before I left (glowing, buzzing, and ready for the best sleep of my life). The next morning I felt lighter! I highly recommend her services to anyone seeking a healing, personalized experience. Oh! And the spa robes are heaven!

Awesome Spa experience with cutting edge innovations like red light LED. At first I was thinking "this isn't for me" but Jeannie convinced me to try it and it was one of the trippiest and soothing spa experiences I have ever had. She said it would increase euphoria and increase healing and decrease inflammation (she said something about it helping ATP production which I remember studying about in high school)! I was like in a spacesuit and the machine created super bright light and heat . The light was super bright and it first I was afraid it was too bright even with my eyes closed, but I quickly got used to it and once I settled in I experienced this beautiful sense of "being" like I was more alive and vibrant. The massage techniques were a nice compliment and I felt SO relaxed afterwards... Hard to describe but you have to get in there and ask for the LED treatment with massage. Good stuff!