Brentview Medical Urgent Care's Online Review Report Card

I needed to get several tests done for pre-operative clearance. They were so nice and efficient. Bloodwork, EKG, Chest x-ray we’re completed within an hour or so. I was a walk-in. Parking in the garage off the Bringham side of the building could be self-park or valet. Parking cost seemed normal.

Really appreciate the staff and doctor here. They are kind and patient. They tried to make your visit as convenient as possible.

If you want to witness slowness, mediocrity and lack of customer empathy at its peak, then Brentview Medical is the place to be. These guys hold the world record for the longest Covid-test protocol and seem to be constantly raising the bar. Make sure to know your name by heart because they’ll ask for it about a dozen times, both electronically and orally, bring the book that’s been sitting on your nightstand and pack dinner, just in case you feel hungry two hours into the process. Oh, I just forgot to say that we were the only patients that day. A true, iconic medical must-do if you’re in the Brentwood area.

Was one of the first patients. Team specifically said they’d call with rapid testing results within 15 minutes. Took them nearly an hour. The location is probably the worst I’ve been to as far as urgent cares in LA.

This place is overpriced and very difficult to get in touch with. It had an impersonal, coldish culture, other than the doctor and the nurse who were actually very nice. Not the friendliest of vibes overall, results are not prompt by any means, and it is overcrowded and probably understaffed. Wouldn’t go back. Don’t bother calling. You’ll just get a voice that answers “Can I put you on hold” and then you’ll never get taken off hold. And when you go to the front desk, instead of “hello, how can I help you” , you get a brisk “please check yourself in” . Not entirely sure this place wants clients.

They prescribed Tamiflu even though my flu test came back negative. Said that if I'm not better in a couple of days to call back for a telemed consult, so at 11:20am on Sunday I called, and was told there were 3 people in front of me and I would get a link when the doctor was ready. Nearly NINE HOURS LATER still nothing, and I am desperately in need of meds. Tell patients you can't see them, or can't talk to them, don't leave them waiting all day by the phone. Have some respect for people's time.

Came down from detroit and really needed a covid test done and we was so frustrated with finding a place and we found Brentview and they made the process so easy and quick I totally recommend 🔥🔥

Please, please do NOT go to Brentview Medical for anything. I visited them for a COVID test, I did the tele consult beforehand to ensure it was covered by insurance, and they still billed me for it. I paid the balance via credit card. Then, I receive ANOTHER bill. Now, irritated after they billed my insurance AND charged me already, I sent an email explaining the situation and saying that I would not pay a third time for their services. They did not respond. So I sent a follow-up email, with no response. Months later, I see it was sent to collections. They will do everything to force you into paying them more than agreed to.Save yourself money and a headache and go to any other urgent care. THIS PLACE IS A SCAM!

Had a great experience here. Walked in on a weekday morning for an aggressively swollen sore throat, was seen within 15 minutes, then the team and the PA ran multiple tests, gave me a shot, and prescribed me meds all within 45 minutes. Great experience w/ friendly and efficient team.

Unfriendly, no parking, does not care about patients, long wait time, unable to fill a prescription in a 24hour period