California Cryobank's Online Review Report Card

The shameless price gouging is so insulting and slimy, pure greed at its finest. I first bought sperm in October 2022 when the price per vial was $1,250 (my chosen donor donated the sperm in 2011 and 2012, so no updated genetic testing has been done, this is sperm that has been sitting frozen for over a decade). The price increased to $1,600 in November 2022 then was $1,895 by December 2022. It has been $1,895 per vial until 11/15/2023 (5 days ago) when that same sperm donated all those years ago is now $2,195 per vial. What accounts for this 76% price increase in one year's time? I also live in Los Angeles, 18 minutes from California Cryobank, yet I am not allowed to pick up a sample myself, instead I HAVE to pay for delivery - $220 (or $250 on the weekend) to have someone from Pearl Transportation unload the cryotank box out of the trunk of their Honda Civic. I could easily go and pick it up myself, I have to drive it to my fertility clinic myself anyway, but again, people want to take advantage of anyone in fertility as much as they possibly can. Take note to anyone who is on the journey that to keep your sanity that you will be working with crooks along the way. They are an obstacle to dodge to hopefully start a family, and try to keep that your focus. Let's also do what we can to try to keep these companies as transparent as possible.

I have been with these guys for 8 years now first time I had a successful pregnancy not so lucky after but I had an issue with order ici or iui different not only did they send out another for free she also refunded me for shipping part great people I love it there it took management not even day to respond to my complaint thanks alit

Daniela is amazing. I cannot say enough good things about my experience with her. She was professional, kind and so knowledgeable. I appreciate her help so much.

If I could give this place no stars I would don't bother donating, they'll only accept you if you're over 6'0+ and white pathetic ‍‍

We are a proud California Cryobank family with three babies! From creating an account to placing our order for shipment, the customer service support we have been given consistently over the last 5+ years is above and beyond. Plus, we have loved all of their post birth services like their private donor sibling registry and taking advantage of their Cord Blood Registry program. We absolutely LOVE being a CCB family.

Horrible company. My husband stored specimens and has since passed away. They misinformed us at the time of creating the account and now I'm unable to retrieve vials. My husband signed paperwork in their office that would allow me to retrieve the vials at any time for my personal use. They knew his condition was terminal, and they led us to believe that I would still have access to the specimins even after his passing. I've paid for storage for several years since his passing and they refuse to refund me even though they're telling me that I'm unable to have access to the account due to their blatant neglect to give correct information regarding access to his account. Was told his specimens will basically be sitting there in storage indefinitely and I'll never even have access to them. Makes me wonder if they'll be used for other purposes. I'm absolutely DISGUSTED by this company and have heard many others make similar complaints about them not giving accurate information when creating an account. I also am never able to get someone to answer the phone there, they only respond to email.

Shawnbay Jones has been wonderful to work with and quite helpful along the way. He is always polite, professional, discreet and seems to be quite caring. I have enjoyed my time working with this company and specifically with Shawnbay Jones.

Amazing organization! The company is great! Very thorough in the information they need any also look out for your health which I appreciate because it shows that they also too want you to have the healthiest baby. But the people, the customer service IS OFF THE CHARTS AWESOME! I have been on a 3 year fertility journey so I dealt with a lot of the employees there and ALL OF THEM were the kindest people. The customer service is extraordinary, and response time is super fast. This company truly cares and just doesn't look at it like a business, there is a genuine feel about California Cryobank. It is worth the money!

I wish there was more African American sperm options. It was slim pickings. I can confirm pregnancy.

California Cryobank was our top bank due to its user friendly website and amount of donors to select from. When we were beginning the donor sperm search we talked to many helpful staff along the way including Ben! When we were getting ready to purchase we were connected with Kim and couldn't be more grateful! She was so helpful, informative, patient and just overall great interactions every time we connected with her! Best of all she was able to help us purchase vials from our #1 donor! Kim we can't thank you enough!