Happier Living's Online Review Report Card

They called my medical events "fabricated" and sent me back to work with no care I reached out to Happier Living for mental health support after a year of medical neglect from other providers. The person assigned to me had no visible credentials and acted nothing like a real clinician. When I described documented ER visits and specialist findings, they accused me of fabricating everything. They told me to return to work immediately - no treatment plan, no diagnosis, no coping strategies, no referrals. When I tried to explain the severity of what I had been through, they called it "attention-seeking." This provider made my PTSD worse. I left more traumatized than when I arrived. I emailed Happier Living to complain. They never responded. No privacy notice was ever given. No one safeguarded my mental health data. Do not trust Happier Living with your mental health. They employ unqualified people who do real psychological harm. Date of experience: December 2024 - February 2025

DO NOT USE THIS COMPANY!!!!!!!! FRAUD!!!!!!!! This is the worst company ever, they charge a $650 for a no show and for more that I try to communicate with them they keep hanging up or say that they cannot talk to me and hung up. This is THE WORST COMPANY EVER. Happier living? This is more like HELL living.

I want to be very specific about my experience so anyone considering HappierLiving can make an informed decision. I booked a psychiatric medication management appointment through Zocdoc. In my booking note -- which the NP confirmed she read -- I clearly stated three things: I needed Wellbutrin XL 300mg, Buspar, and doxepin 6mg for sleep maintenance insomnia. My Vyvanse was managed by a separate provider. My main goal was getting medication management set up and my sleep issue addressed. Every medication I requested is non-controlled. All were within the NP's prescribing authority. This should have been a straightforward visit. Instead, I paid $320 for a lengthy intake assessment -- on top of intake paperwork I had already completed before the appointment, much of which covered the same questions I had already answered. My sleep issues were briefly touched on as part of standard intake questioning, but the NP never addressed my doxepin request, never offered any recommendations for my sleep -- not even basic OTC suggestions -- and never offered to prescribe any of the medications listed in my note. The sleep issue I came in for was treated as a checkbox on an intake form, not a clinical concern to be solved. At the very end of the session, she informed me that she couldn't manage my Vyvanse -- something I never asked her to do -- and suggested I be reassigned to a DEA-credentialed provider. She said this would take just 1-2 days. Her communication style made it clear she was not going to prescribe anything that day regardless of my needs. Having already spent an hour answering questions and $320, I agreed to the reassignment. Here is what concerns me most: they read my note before the appointment. They knew exactly what I needed. If their policy requires a DEA-credentialed provider for any patient who happens to take a controlled substance elsewhere -- even when the patient explicitly is not asking for controlled substance management -- they had every opportunity to tell me this before the session. They could have messaged me, cancelled the appointment, and rebooked me with the correct provider at no charge. Instead, they conducted a full billable intake knowing it would end in a redirect to another provider. The intake could have been done once, by the right provider, in a single appointment. Shortly after the appointment, after I emailed the NP directly asking for help, she offered to prescribe Wellbutrin at 150mg -- not the 300mg I requested and have a documented history with -- and a Buspar refill I had a 90-day supply of and didn't need. The doxepin, which was my primary reason for booking, was dismissed in one sentence as a 'stronger antidepressant.' At the FDA-approved 6mg sleep dose, doxepin is a selective antihistamine with a safety profile comparable to placebo. This is basic prescribing knowledge for a psychiatric provider. I am dealing with sleep maintenance insomnia that is significantly affecting my daily functioning and work performance. I came to this practice looking for prompt, competent medication management. What I received was a $320 intake that produced nothing, a vague promise of reassignment that has been slow to materialize, and an NP who appeared unwilling to help from the start. Additional concerns: when you call their phone number, a recording informs you that they have removed their phone line and moved to email-only support for "better care." All communication is email only with slow response times. There is no way to resolve issues in real time, which is a convenient setup for a practice that collects $320 before you discover they can't help you. I would strongly encourage anyone considering this practice to confirm before your appointment -- in writing -- that the provider you are seeing will actually prescribe your medications during the session. Otherwise you may find yourself in my position: $320 lighter, no prescriptions, and still searching for care.

Happier Living charged us $95 for a counseling appointment on 3/27/2026 that we never scheduled. We called their customer support number (identifed on caller ID as "Ms Jaime Loebner") but was always directed to a recording with no ability to reach a live rep. After reaching out via email, Hardloop, their practice management company, responded to our inquiry several days later but did not address the unauthorized charge. Instead, they said we needed to update our inactive insurance policy, which is a complete lie and entirely unrelated to this matter. We demand a prompt full refund of the $95 unauthorized charge!

$500 for a missed appointment really is bad business. Even with all the effort I put in to be available I missed an appointment due to my mother in law falling and needing to go to the hospital. This charge happened right before a work trip. I escalated the issue with their team and because it's not my hospital visit and I can't prove it, they essentially can't help me. I should've known better and it's my fault for having gone with this company in the first place. Also, it's impossible to get in touch with anyone and the first few months they continuously charged me co pays that I didn't owe and I had to harass them to get my money back.

does not disclose a lot of information easily and does not inform you of important things. trying to get a certain prescription and the provider had to tell me that its not possible through online. so wasted time and a lot of money for nothing...

First I want to say that the therapist was great, but Happy Living has the worst billing service I have ever encountered. They over bill and I had to complain to my insurance about them. I reported them to the BBB and they charged me more than the allowable rate by my insurance and stated that since i had signed the document stating their rates that that I owed them. Complained to insurance and had an investigation opened and sure enough legally they could not do that. They gate keep you and don't allow you to speak with the happierliving people and act like they are Happier living, but your dealing with the billing agency they use. I got tired of their billing practices so I found another company there are plenty out there they are not the only game in town. Do yourself a favor save yourself the headache and go elsewhere. If you miss an appt or are 15 minutes late they will charge $500.00. You are responsible not the insurance, For a longer appt they should give the 25 minutes they owe you, but they don't and this makes no sense since you can schedule a 20 minute appt. STAY AWAY FROM HAPPIER LIVING. 3/17/2026. Response to the message below. No, I am done with you people. I will never use your service again, and I encourage someone to start a class action lawsuit. Hardloop for their billing practices and HappierLiving for allowing it to happen. There are plenty of complaints your reviews are low. You can not claim ignorance.

The individual therapists and psychiatrists are great. They have a lot of providers with various expertise so was able to find someone with experience in exactly the issues I was working on. As others have said, the admin and customer support is ATROCIOUS. I have been trying to add a new payment method in my account. The card is under my husbands name so we needed to fill out a form approving the card use since it's different prom the patient name. No problem, makes sense. Every form customer service has sent has not been accessible via the Docusign. They have sent 3 different forms and none of them have worked. I have asked if it's possible to just scan and sign a pdf but no response to that. I started this request back the week of Feb 20 and it is still not resolved. I feel it's such a simple request that should not take this long. Literally just trying to sign a form. I followed up multiple times with customer service representative Maegan and she has stopped replying to my emails. I use the online "contact us" platform and nobody responds. Their customer service phone number is just an auto recording saying to contact support via the website and then hangs up. So for 3 weeks now a card I don't want to be charged keeps getting charged. This is causing unnecessary financial distress for me and my husband. I am unfortunately likely going to have to seek care elsewhere which I did not want to do as I LOVE my therapist but the lack of customer support at this point for such a simple request is frankly absurd. EDIT: after 2 yelp reviews, emailing about 15 times myself and asking my therapist to forward my concerns to anyone that will listen, a poor outsourced customer service rep finally called me and was able to help after 45 min despite the language barriers. Crazy a company will charge $500 for a no show but not invest that money in quality customer service reps

My experience with happier living/hardloop has been absolutely atrocious. The providers themselves are wonderful, it has nothing to do with them, only the company Happier Living/ Hardloop. They have been irresponsibly billing my insurance for amounts way higher than stated on their website for visits. They state that follow up visits are $250.. yet they have been submitting claims to my insurance for $475 per follow-up visit. I have every EOB from my insurance provider to prove these claims are factual. In addition, they have also been incorrectly submitting codes to my insurance for these visits as if they were office visits when they needed to be specifically coded for telehealth visits, as telehealth is the only form of visits they provide. I have specified to them multiple times via email (I have every email with happier living/hardloop for proof) and they have assured me they are doing it correctly (Which they were not actually doing). Upon reading the hundreds and hundreds of complaints against the company, I have come to the conclusion that this is being done with clear intent and malice on their end. Additionally, they have also charged my credit card multiple times for visits that I had already paid for ($241.41 x2) and have the receipts to show that these specific dates of services have been paid in full, for the same visit. They also told me I did not pay the full amount for a visit, and I still owed an additional amount of money ($63.91) When I did in fact pay the amount that I owed from my repriced insurance amount, in full. They have also automatically charged my card for payments for visits that were as if I was paying out of pocket the full amounts ($813 taken out without notice, which is the incorrect amount owed) and disregarding my insurance claims amounts that I actually owed as repriced amounts. Which again, should be even less than what my insurance is telling me I owe, because they are submitting claims for double what they should be. Again, I have the EOBs to prove this. They do not have any phone contact with customers and They are unresponsive when emailing, and that is our only form of communication with them. If they do respond, It takes them multiple days to respond, with a different person responding to each email I do actually receive. I have never had any issues resolved, to date, for many many months now as I have been with them for a year. I am not getting any resolution on my own via email with multiple "billing managers and supervisors" so I have had my credit card company dispute my charges and Legal action is now being taken with a medical malpractice attorney. In addition a complaint with the department of mental health as well as the Better Business Bureau is being filed. It is very clear that these legal actions needed to take place being that Happier Living is continuing this fraudulent activity even after thousands of similar patient complaints. What a disgraceful company taking advantage of some of the most vulnerable individuals who are in need of mental help, it shows the character behind this company. This company needs to be stopped once and for all.

To be honest, I am at a loss for words, but I am still trying to somehow put this into writing. A company like this should actually be banned, especially because it deals with people's mental health. Missing an appointment, forgetting it, or being sick - yes, that can happen to anyone. That is human, and an institution like this in particular should be able to understand that. Especially because people come here to find support, because they may have financial problems that are, among other things, burdens or can lead to certain psychological illnesses. It would be understandable if short-notice cancellations happened more frequently, but as I said, it can happen to anyone once. Not even a second passes and $500 is immediately deducted, which is a complete outrage! What gives someone the right to take that amount of money from someone? Immediately, without any opportunity to justify themselves? Is this how a "professional institution" that cares for people who are psychologically vulnerable operates??????? You can't reach anyone by phone; it is almost impossible to handle this matter like normal adult human beings. This company is a disgrace and a complete outrage, how people who are already struggling AND SEEKING HELP have money taken out of their pockets. Do yourself a favor and stay away.