Rogers Behavioral Health's Online Review Report Card

This place was more focused on billing my insurance than actually helping me. Alot of the work is also done by trainees rather than actual therapists.

Take it as one

Super great experience in this program. All staff and therapists are very well educated on OCD. Would recommend for all people seeking help. Exposure therapy that I did here helped me work on my compulsions and live a more fulfilling life. Shoutout Natalie, Fred, Leo, and Melenie!

Summer of 2023. Our daughter was treated there for 3 weeks with incompetence of leadership. NOT recommended. Our first and second days there were a series of baits-and-switches. The website was misleading re IOP hours. The posted schedule is misleading re "Educational Group" - just time for homework but this was summer so, coloring - and "CBT Group" - no Cognitive Behavioral Therapy and no Group Therapy - more coloring. TINY individual rooms where children are left by themselves for 4.5 combined hours of the day. The above group sessions and two 15-minute sessions with a "behavioral specialist" are the only interruptions of isolation. And our child was admitted with OCD and Selective Mutism, expected to come out of the room on her own, to socialize with no one out there. I'm fuming and this was a year ago. Alarmed, on the second day, we began reaching out to our other treatment option to request our evaluation spot back. Her B.S. was changed three times during the first 2 weeks without explanation, leaving no time to establish rapport. She liked them all though. No explanation was given. After two weeks, we were invited to a regularly scheduled "Treatment Team" meeting. With: * the psychiatrist, whom my wife had met once and who met the patient for 10-15 minutes once instead of weekly as the literature says, before suggesting Prozac, and was a no-show at 2 subsequent, regularly scheduled meetings; * the "lead therapist" whom neither we nor our daughter had EVER met; * our primary contact, the associate therapist; * the psychologist via zoom, whom we had never met but who might have met our daughter in the hallway while she was coloring, according to our daughter after the fact. They told us she wasn't making progress. We asked why she was alone in a room so much. The psychiatrist said they "couldn't employ a bunch more people." The lead therapist started to explain the daily schedule. I showed her the chart of the daily schedule we'd been given, along with a copy I highlighted with all of the above changes to show what was ACTUALLY going on, apparently contrary to what the psychiatrist, lead therapist, and psychologist had previously believed it to be. Only the psychologist was appropriately alarmed and said that she would be amending emails and addressing issues regarding the Groups. They attempted to concede to allow a parent in the room with our daughter for 30 minutes/per Individual Time to help facilitate her exposures. But the lead therapist asked the associate whether our daughter would be receptive to a parent joining her in there. He said she would not be very receptive. Before he was able to explain, which he later did, that she would be hesitant because she didn't want to do exposures, the lead therapist, Katharine, suggested that they use my entering her room AS A THREAT to her if she didn't do exposures on her own. "If you don't do your exposures, your dad will come in here." If I was this kind of scary threat in my daughter's life, this therapist suggested to use it in treatment. Keep in mind, she hadn't met ANY of us until that moment, including our daughter, her patient. Of course, I objected to this, the associate clarified himself about this and a prior misunderstanding with my wife, and they conceded. They should remove the Selective Mutism tab from their website. If you're looking for SM help, refer to Dr. Stephen Kurtz and seek his approved sources in L.A. Rogers LA relies on data they pass around, collected from check-in/check-out forms and accounts from the absolute smallest fraction of the day by the absolute least experienced people in the building. That's all they had. The "treatment team" didn't know her; they'd barely made her acquaintance. One of them never met her at all. I would like to think, had they spoken significantly to her, or even us, they would have changed course. It's not like the patient wasn't available. She was sitting in that little room by herself, practically all day, for nearly three weeks we wish we had back.

Summer of 2023. Our daughter was treated there for 3 weeks with incompetence of leadership. NOT recommended. Our first and second days there were a series of baits-and-switches. The website was misleading re IOP hours. The posted schedule is misleading re “Educational Group” – just time for homework but this was summer so, coloring - and “CBT Group” – no Cognitive Behavioral Therapy and no Group Therapy – more coloring. TINY individual rooms where children are left by themselves for 4.5 combined hours of the day. The above group sessions and two 15-minute sessions with a “behavioral specialist” are the only interruptions of isolation. And our child was admitted with OCD and Selective Mutism, expected to come out of the room on her own, to socialize with no one out there. I’m fuming and this was a year ago. Alarmed, on the second day, we began reaching out to our other treatment option to request our evaluation spot back. Her B.S. was changed three times during the first 2 weeks without explanation, leaving no time to establish rapport. She liked them all though. No explanation was given. After two weeks, we were invited to a regularly scheduled “Treatment Team” meeting. With: • the psychiatrist, whom my wife had met once and who met the patient for 10-15 minutes once instead of weekly as the literature says, before suggesting Prozac, and was a no-show at 2 subsequent, regularly scheduled meetings; • the “lead therapist” whom neither we nor our daughter had EVER met; • our primary contact, the associate therapist; • the psychologist via zoom, whom we had never met but who might have met our daughter in the hallway while she was coloring, according to our daughter after the fact. They told us she wasn’t making progress. We asked why she was alone in a room so much. The psychiatrist said they “couldn’t employ a bunch more people." The lead therapist started to explain the daily schedule. I showed her the chart of the daily schedule we’d been given, along with a copy I highlighted with all of the above changes to show what was ACTUALLY going on, apparently contrary to what the psychiatrist, lead therapist, and psychologist had previously believed it to be. Only the psychologist was appropriately alarmed and said that she would be amending emails and addressing issues regarding the Groups. They attempted to concede to allow a parent in the room with our daughter for 30 minutes/per Individual Time to help facilitate her exposures. But the lead therapist asked the associate whether our daughter would be receptive to a parent joining her in there. He said she would not be very receptive. Before he was able to explain, which he later did, that she would be hesitant because she didn’t want to do exposures, the lead therapist, Katharine, suggested that they use my entering her room AS A THREAT to her if she didn’t do exposures on her own. “If you don’t do your exposures, your dad will come in here.” If I was this kind of scary threat in my daughter’s life, this therapist suggested to use it in treatment. Keep in mind, she hadn’t met ANY of us until that moment, including our daughter, her patient. Of course, I objected to this, the associate clarified himself about this and a prior misunderstanding with my wife, and they conceded. They should remove the Selective Mutism tab from their website. If you're looking for SM help, refer to Dr. Stephen Kurtz and seek his approved sources in L.A. Rogers LA relies on data they pass around, collected from check-in/check-out forms and accounts from the absolute smallest fraction of the day by the absolute least experienced people in the building. That’s all they had. The “treatment team” didn’t know her; they’d barely made her acquaintance. One of them never met her at all. I would like to think, had they spoken significantly to her, or even us, they would have changed course. It’s not like the patient wasn’t available. She was sitting in that little room by herself, practically all day, for nearly three weeks we wish we had back.

Sadly a place that does more damage than help. Tries to force people to change by preventing them from discussing what they feel.

My daughter’s OCD behavior and depression was so much improved and the team really helped in her outcome. Thank you for all your help! We have our daughter back!!

Excellent to work at