Usa Mobile Drug Testing's Online Review Report Card

I've gone here several times (with and without appointment) and had a good experience every time.  Not sure what circumstances led to other people's negative reviews, but I've always been in and out within 10 minutes (probably 3-4 mins on average) and Yuko has always been very professional / considerate in my experience.

The rudest service I’ve experienced. The women testing me had the nastiest attitude, poor service and made very discouraging remarks through the whole process. The negative comments are all true.

Old Asian lady named Yuko was very rude, condescending, and she gave me attitude. I tried asking her questions regarding the drug testing and she's wouldn't let me get a word in edgewise and she also raised her voice at me which was completely unnecessary. I'm astounded at how many negative reviews are here about her and the lack of action against her.

Took my drug test here. Staff was really nice and helpful, got in and out fast, can't complain.

After reading the reviews, I was a little worried to go here. But it was chill. Yuko works fast and efficiently and some may take it the wrong way. Don't get offended. She is doing her job and trying to get people in and out right away. I got there put in my appointment QR code and got helped in less than 10 minutes. The only bad thing about this place is the parking. The building charges $1.50 every 15 minutes. That's ridiculous or you can park on the street and pay the meter instead.

I had lost my ID and due to Covid there are are no appointment with DMV to renew or show proof of renewal.Spoke with someone at this specific Quest, requesting options for proof of identification.She seemed very annoyed, told me she had no time for this and clicked.Is this how Quest treats all their clients?

I been visiting this place quite for some time, I’m happy with the lady everybody is complaining about, you just have to get to know her, a little conversation helps. It beats other places, no lines, quick check-in with your phone code, they recycle staff all the time so you won’t see same faces all the time. I suggest to make an appointment or walk-in at the end of the day. Courteous staff like Ashley, she also speaks good spanish.

Fast service, friendly staff.

Trying to make an appointment but your automated system does not work and I can’t speak to a representative.

This is absolutely the worst location! Train your staff to be more considerate during these times. They offer a program called "wait by text" where you can wait outside/by your car and receive a text message when you're next. You can choose that option when you check in (screen shot both the website and the texted i received after my checkin) and wait either in the hallway (a lot of people walking through) or outside like their website says either in your car or to get fresh air. At first I waited 30 mins in the hallway with three other people but there was so many people walking through i felt uncomfortable and went outside. I added money to my meter (DTLA) and then proceeded to walk up. After being outside for 45 mins and seeing no one in the hallway another guest walked up and went in to checkin. That guests quickly walked out stating she got her screening done quickly and that i should go inside and check. I walked in and the lady in to front asked "are you cliff?" Which I replied "yes, I've been waiting for over 45 mins for a drug test and went down for a quick breather & to add more money in my meter (5-8 mins max)." To my surprise I was responded with "well that's not my fault I called you." Called me? I received no messages (phone call or text) and if you did call out my name and saw I was gone why didn't you check again or why didn't I receive the wait by text, more time since you have implemented the rule of no waiting in the waiting room?" She continued to just state that "she called my name" and let me to feel this was all my fault. I declined my screening and said i wouldn't want you to handle it anyways and walked out. Why have a program when your centers are using them??? Horrible experience!EDIT: after reading the previous reviews ok here, I am certain the lady that handled the front desk is the same lady.