Jane Chien's Online Review Report Card

I’ve been seeing Dr Chien for several years and read other negative posts over the years. Until today, I hadn’t experienced her dismissive tone and I will never see her again. Unbelievable experience today

I called the main office to schedule an appointment and was transferred to a voice mail. When no one returned my call the next day, I emailed her but did not get any replies. I then called my insurance company and they asked if I was happy with Dr. Chien which led me to believe that there are other patients experiencing the same problem. I decided to try the virtual urgent care doctors instead and was very happy with the result, not to mention that it was $49 instead of $99 that I would have been charged for.

I do not recommend Dr. Chien. My previous doctor closed her practice and referred me to her in 2020. I had one in-office physical last year. Her staff didn't know how to accurately measure blood pressure. Dr. Chien conducted part of my exam by phone. When she finally came in, my physical was brief and inadequate compared to previous doctors. No rapport; just business.Last month, I needed my Rx renewed. Her staff said I needed a physical first and it had to be virtual because I didn't have the Covid booster shot. I already had Covid, so the booster is unnecessary. My Rx is based on blood tests that she already had from my cardiologist. I sent a portal message asking for the Rx renewal and if I could have an in-person physical. A week later I received a certified letter saying she would stop providing medical care in 30-days and to find a new doctor. "The reason for this is lack of patient-doctor rapport."As others have said, she is cold and impersonal, wants to run her practice remotely, and doesn't have a backup doctor so you have to go to the ER. The office, portal, and billing are perplexing.

I had a very bad experience with her, I wouldn't recommend anyone to see her!!!!1. She didn't do what she promised. During the visit, she promised that she would send the prescription to my pharmacy, but the pharmacy told me that they did not receive it.2. Be careful she will bill you if you message her on my chart, because I didn't receive the prescription, I messaged her, wanted to confirm if she sends the meds to the correct pharmacy.Then I'm billed.3. It is very difficult to communicate with her clinic, the front desk not knowledgeable, cannot answer any of your basic questions, and keeps asking your name, even if you tell her many times, she will still forget after a few minutes.4. You will receive endless letters urging you to pay. Even if you've already paid, their system may not update and continue to bombard you.

I got neighbor's referral for Dr. Jane, and I liked her style. She is fast and precise. She would ask you many detailed questions to understand what you are going through, and do a thorough check before giving you any conclusion. Her explanation is very clear as well. I like her.

Dr Jane chien and her staff are very friendly!! Very professional!! It was my very first visit and I was taking care and acknowledge as soon as I got to the office!! Thank you,I found my primary care !!!

i have been a patient of dr. jane chien for the past 5 years. i have found her to be very friendly and during visit she asks a number of health related questions. doctor chien is a good listner and never in a hurry. she looks at all your prior health issues and lab work/ tests. doctor chien guides you how to improve your health.

I've been going to Dr. Chien for over 10 years along with my wife. She has been very friendly, helpful, and listens.

I was excited to have my first appointment with Dr. Chien today and she started by calling me while I was in her exam room to let me know she was going to charge me for my annual physical. It did not make sense because annual physicals are preventative and you get one wellness check a year. She was extremely rude and unprofessional!!!

Very good. She listens to your statements and responds appropriately. Always willing to help. Concerned about your current health and long term quality of life.