The Spa - Los Gatos's Online Review Report Card

All was very nice, but I'm short, and had to keep a grip on the one small bar handle on the tub so I wouldn't float "away".

Went for a birthday massage and facial. Service was great, facilities were lovely.

Love the massages by Jolene. She's AMAZING! I also so appreciate the champagne to start, the private changing booths, the steam shower after the massage, the hair products to use afterwards, the snacks in the lounge, and the water to walk out with. Getting a massage at Spa Los Gatos is the whole package! Nothing is left out.

I always enjoy my Warm Stone Massaged including Foot Focus with Jane. She does an awesome job and is such a delightful person.

Such a wonderful experience. Great reception, excellent massage therapists for both of us, very clean and orderly locker rooms and service, just an entirely relaxing wonderful day

Best facial by Breanna! My skin is glowing!

Ladies, before deciding whether you want to visit this place or not - please read this. This review is a bit overdue, but it's worth sharing. The first thing that stood out about this spa is that this place is so old. It hasn't been renovated for decades. It feels dull and lifeless. Considering their prices, this is something you don't expect to see coming into a place like this. I came by to get a massage and a facial, so they took me to a room to get my massage first. I don't remember the masseuse's name, but it doesn't matter because the experience wasn't good. First of all, the lady was not nice or friendly to me. Definitely not your standard spa personnel attitude (like in Burke Williams or something similar). I'm not sure if it's the age difference, but I feel like she didn't care to be polite or respectful with me as I was much younger. The massage itself was mediocre. After it, the masseuse took me to a steam room and told me to use it for a couple of minutes. Let me tell you how unpleasant it was. Imagine a shower-sized "room" that you don't want to step in as it looks so old and gross. And it had no steam! I was so confused because why does a steam room has no steam? And why would they take me there knowing that? After I awkwardly spent a couple of minutes there, I left to the waiting area to prepare for my facial. Their waiting area has your spa-standard teas and snacks. During my facial, the cosmetologist (also don't remember her name) started asking me some questions about my personal life that seemed silly and unprofessional. She would repeatedly ask me about my private life, and I would just reply out of politeness. At the same time, she would not talk about the procedure itself. When she started applying one of the masks, I asked her what kind of mask it was (moisturizing, brightening, anti-acne..) and she replied: oh it's a good one, it smells sooo good. Uhh okay. If you are the one doing the procedure, applying stuff on people's faces, aren't you supposed to at least know what it is? Later on I asked a couple of more standard questions about the facial and realized she probably didn't know what she was doing/didn't have knowledge about cosmetology in general. The whole time I was taken aback by how bad the experience was. As a cherry on top, when it was the time to check me out the woman and a teenage girl at the reception did not acknowledge me when I came up and would ignore me for a bit even though no one else was there. Then, they acted like they were giving me a favor by checking me out. If you want your day to get ruined, waste your money, and waste your time this place is for you. Would not recommend even if it was free.

My massage was lovely and the steam shower was so relaxing! Great experience!

Facial was amazing. Customer service was excellent.

My husband came here after work because he wanted to surprise me with a gift. The moment he walked in a worker with an attitude said "are you sure you're at the right place" as if a younger Asian man can't buy gifts or want self care himself?? When he explained he wanted to buy a gift for me she just pointed to a wall. No empathy, no guidance, no help. He ended up walking out frustrated and empty handed. We are new to town and live nearby. We've been so excited about try it out. I am so disappointed and won't be visiting. Please educate your staff to be nicer- all walks of life are entitled to the same customer service.