Willie Lu's Online Review Report Card

I called this doctor’s office on a referral, they confirmed they accepted new patients, confirmed they were in-network with my insurance and set up an appointment for routine annual visit with Dr. Lu for 5 weeks later. Two days prior to the appointment, the receptionist called to confirm the appointment and walked me thru office protocols. I asked what their office policy was and if there were any additional charges pertaining to new patients I needed to be aware of. After checking with the billing person who is also the office manager, the receptionist called to inform they were cancelling my appointment because they did not want to have any issues with insurance. I asked that the doctor or the office manager call me but no one called me back. There are several reviews online documenting similar experience with one review saying the doctor had said “he had issues with all insurance companies”

I called this doctor’s office on a referral, they confirmed they accepted new patients, confirmed they were in-network with my insurance and set up an appointment for routine annual visit with Dr. Lu for 5 weeks later. Two days prior to the appointment, the receptionist called to confirm the appointment and walked me thru office protocols. I asked what their office policy was and if there were ...

STAY AWAY FROM THIS DOCTOR AND THIS OFFICE. Please read the 1-star reviews for this doctor on Yelp and you will find several other patients validating my experience.I called this doctor's office around Aug'21 on a referral, they confirmed they accepted new patients, took my insurance information and confirmed they were in-network and set up an appointment for routine annual visit with Dr. Lu for 5 weeks later. I requested to be put on their wait list as I told them I was travelling end of the month overseas to go care for my mother who was scheduled to have surgery, but I never got a call to pull in the appointment. Two days prior to the appointment, the receptionist called to confirm the appointment and walked me thru office protocols. During the call I emphasized that I was coming in for a routine preventative visit for which my insurance would cover the visit at 100%, and I asked what their office policy was and if there were any additional charges pertaining to new patients I needed to be aware of. The receptionist said she would check with the billing person who is also the office manager and would get back to me. She called me shortly after to let me know they were cancelling my appointment because they did not want to have any issues with insurance. I was shocked. I asked the receptionist why after waiting for more than 5 weeks for the appointment, and given their office knew I was travelling, would they at the 11th hour tell me they were cancelling my appointment simply because I wanted to be informed of the cost of the visit. The receptionist was extremely rude and told me it was my choice to wait for Dr. Lu and if there is no time now to look for another doctor, that is my problem not theirs. I asked that the doctor or the office manager call me so I could better understand where they were coming from but no one called me back. Later, I came across six other reviews on Yelp from patients who had similar experience with this doctor with one patient stating that the doctor had categorically told him "he had issues with all insurance companies" and a couple of other reviews stating the doctor discontinued services to them or cancelling their appointments without a valid reason . I urge you to please read all the 1-star reviews on Yelp before making your decision. My recommendation, STAY AWAY, would you want to have someone that uncaring and that unprofessional as your doctor ?

Dr. Lu was very attentive and his diagnosis was spot on. I would recommend Dr. Lu.

Dr. Lu is very thorough in his examination and explanation. You can ask him questions and he will give you a candid response. When I needed a shoulder specialist, he immediately texted the doctor for me. As soon as I got inside my car, I received a call from the specialist to set up an appointment. He is my kind of a doctor!

I've been going to Dr Lu for many, many years, he is an awesome, smart & very sharp and knows his stuff. I consider him a good friend. When it comes to my health, he calls it every time. He does not play games with you, he tells you straight up what the deal is, so if you don't like that go to someone else. He's always been there for me. I always follow his directions and he's never done me wrong. Please remember people doctors do not have a magic wand and they are human. Anyone who says anything negative about this man is LYING and or does not like the fact that maybe he told them something they did not like or want to hear. MOVE ON. Doctor Lu is a VERY SPECIAL PERSON. Wow he looks young for his age.

Guy is a complete control maniac as well as a misogynist. Wrong combination of traits for an MD. The initials should stand for something less professional.

Very nice doctor !

I highly recommend Dr. Lu! I've been a patient for approx. 10 years, and have encountered nothing but the highest level of professionalism, thorough care, sensitivity and follow-up. He has recommended several specialists to me, and without fail they have been excellent physicians. He embodies the characteristics I expect of a committed family doctor.

Been going to Dr Lu for 10+ years. Very professional and punctual. If my appointment is at 9:15, that is when I am called into his exam room by Dr lu who the treats me immediately. Dr Lu is up to date on the latest in medicine. Highly recommended.