Pacifica Senior Living Merced's Online Review Report Card

My parents lived at the Pacifica for the past two years. They were 95 and 96. My Dad passed in May and my Mom passed this November. Everyone who works there are very knowledgeable as well as very caring to my parents and all the other residents! I could not have asked for better care for both of them! The staff really do care for each resident and take very good care of each one daily!

Pacifica Senior Living is a great facility. Until your loved one passes away. I'm trying to get my refund of $3633.33 for over 3 months. There's no way to reach the corporate office. You get an automated chat. They couldn't answer my question of when would I be receiving my refund. They're answer was " sorry I can't help you with that" over & over. They would not get supervisor on the chat no matter how many times I asked. Great facility, shitty management & communication is nil. Think long & hard before putting your loved one in this facility

I came back to check on my review a week later and it has been removed. It was a horrible one too. DO NOT SEND YOUR LOVED ONE TO PACIFICA! The administrators don't know Jack Schmitt about healthcare! The attached photos should be an indicator of what you can expect!

Don't be fooled by the appearance. The entrance and the foyer are very impressive when you compare it to other facilities. However, after having my loved one there I realized it was like the fast food or Walmart version of care for seniors. Many of the "caregivers " act like they don't care, for the residents or their families. I don't know if it's because they're overworked or the fact that none of them are qualified or experienced in senior care . Which I did not find out until after I removed my parent from this place . After hours when they lock the front door, there were more than a couple times when I went up to the front door and waited for a staff member and was let in by residents. Which in my book is a safety issue. During business hours I was told that there would always be someone at the front desk, however there were multiple times were either myself or a family member arrived to visit our loved one and no one was there to greet us or check us in. My parent had a specific diet guideline and although I was told that the staff understood, my parent complained many times that they just brought him whatever and I also witnessed that his restrictions in his diet were not met. One time I arrived to visit my parent and no one had cleaned him up. He stated that he had been sitting there for hours. When my husband arrived I was very upset and asked him to look for somebody so that we could get some gloves to clean him up. My husband literally walked around the whole facility before he was able to find somebody to assist us. She acted as though we were bothering her and was irritated. She did not even offer to assist us, which is literally their job. I saw firsthand that there are roaches in memory care. When I brought this to the attention of the admin they were very blasé about it and did not act surprised. There were times that I went into memory care and I was never greeted by staff. Most of them were sitting down in the main room. No greetings, no Smiles no recognition of my presence. After a couple of pretty serious incidences which I will not go into there was zero accountability from any of the staff including the admin. If you're looking for Top Notch care for your loved ones this is definitely not the place. Fortunately, the few months before he passed we were able to get him into a home that was very Hands-On and compassionate. I would never recommend Pacifica to anyone. The cost that they are charging for your loved one to stay there does not match the level of care.

Great facility! Love the team they have there. Feels like home.

My mother-in-law was in assisted living here for a couple years. The staff was wonderful! The beautician is just amazing. She took such good care of Diane and always sent us photos. When Diane started going downhill she was there. Can't thank the staff enough.

We researched several care facilities in the Merced area. PSL had the appropriate level of care services for our mother. But what stands out is PSL's customer care and responsiveness. From top to bottom the staff has been exemplary in their efforts to care for our mother as well as respond to our questions and specific concerns. Thank you PSL!!

I worked at Pacifica for 2 years before leaving, & in the two years I had been there I had met some of the most amazing people! The caregivers at Pacifica give their all to the residents to make sure they are as well taken care of as they can be. I worked the memory care unit most of the time I was at Pacifica & my coworkers & residents were always the highlight of my day.

Very good, great job.

My uncle was staying there and the staff treated him with the upmost respect and gave him the best care. They treat their residents like humans not just a number.