Elegance Spa - Milpitas's Online Review Report Card

I had a 90 mins deep tissue massage here. The massage room was compact but clean, but when you lie on your tummy with your face down, you get a dusty smell. They could use some aromatic candles or incense. Also, in those 90 mins, the masseuse just kept working on my shoulders for most of the time. She didn't massage my feet at all and also gave a hurried massage to the rest of the body and abruptly told me the massage was over. The masseuse wasn't a friendly one. Unfortunately, I forgot to ask her name. Though she did remove the tension knots from my shoulders.

Clean room, size perfect for massage, quiet, $67/- for 60 min massage fair price. Relaxing massage. They use screen sheet for hygiene which was great. Down side was dusty smell when I had my head down. I suppose they do not clean frequently under the massage bench.

Got a very mediocre massage. The masseuse wasn’t very well trained and wasn’t even applying a lot of pressure. At the end she asked me for a tip before she let me out of the room which was very unprofessional. Overall a very mediocre experience. I would give 3 stars if not for the rude behavior wrt the tip.

love coming here for deep tissue massages! As a lash artist, regular massages make a huge difference for my body and posture. The space is always clean, calming, and relaxing. I definitely recommend this place if you're looking to unwind and release tension. I personally always request someone with a strong touch, and they never disappoint!

Always on their phones during the massage. It's literally nonstop. One time, I was about to leave mid-season because of that consistent disrespectful behavior. And, they use too much oil.

Here's my quick review as somebody who loves massages (my only con is at the end): * Got a 60-min Deep Tissue massage for $65 and tipped my masseuse, Mia, $15 * She was kind and straightforward * Within the first minute, she checked in about the pressure; I asked for more, and she kept it steady the whole hour :) * She included some head and face massage, plus Thai-style stretching which felt amazing * Only reason this is 4 stars instead of 5: she ended 10 minutes early (started at 5:05 PM, ended at 5:56 PM). That said, she took no real breaks, just a quick 1-2 minute pause to grab hot towels to wipe off the oil * Ending early has happened to me at higher-end spas too (like Burke Williams), so it's not a dealbreaker for me, just worth noting Overall: Great for the price, cleanliness, and quality. I would and probably will come again. Thanks!

Here’s my quick review as somebody who loves massages (my only con is at the end): • Got a 60-min Deep Tissue massage for $65 and tipped my masseuse, Mia, $15 • She was kind and straightforward • Within the first minute, she checked in about the pressure; I asked for more, and she kept it steady the whole hour :) • She included some head and face massage, plus Thai-style stretching which felt amazing • Only reason this is 4 stars instead of 5: she ended 10 minutes early (started at 5:05 PM, ended at 5:56 PM). That said, she took no real breaks, just a quick 1–2 minute pause to grab hot towels to wipe off the oil • Ending early has happened to me at higher-end spas too (like Burke Williams), so it’s not a dealbreaker for me, just worth noting Overall: Great for the price, cleanliness, and quality. I would and probably will come again. Thanks!

My husband and I come here for relaxation although they don't have the couples room we come here to get our couples massage. We enjoy it and leave satisfied all the time. We appreciate the workers and enjoy every relaxing moment. We love it.

I’ve been going to this place for a while and recently got a massage, but unfortunately, the experience was disappointing. It seems the management has changed, and the massage therapists now don’t seem well-trained. My one-hour session left me with a sore back and neck the next day, which is the opposite of how I expected to feel. Rather than feeling relaxed, I felt worse. I understand tips are part of the industry, but quality and skill should come first. I really miss Cece, she was excellent and always provided a great experience.

Terrible customer service! I had an appointment on Mother’s Day at 4 pm. Just 30 min before, a staffcalled me with a rude tone, demanding that I come at 4:10 pm instead. When I tried to explain that I had a commitment afterward and kindly requested to keep my original 4 pm slot, she abruptly hung up and canceled my appointment . They just treat their custom so unprofessionally and disrespectfully. I’ll never return to a place that disregards its customers this way.