Laseraway Milpitas's Online Review Report Card

I was comfortably settled in by Nurse Jasmin . Our session went on smoothly and easy.

I've been coming to LaserAway for years, and I've always had a great experience. My most recent visit was amazing. Aimee was super friendly, easy to talk to, and made me feel so comfortable the entire time. We had such a nice conversation, and I truly enjoyed my appointment. I'll definitely be requesting her again! The rest of the staff was also very helpful and assisted me throughout the process. Excellent service as always!

Excellent service, the whole team is wonderful, the girl Cassy who served me is amazing

Michelle, Amy, and the entire team at this location are absolutely wonderful. They’re incredibly welcoming, professional, and always take the time to answer any questions with patience and clarity. Their attention to detail and commitment to making you feel comfortable throughout the process really sets them apart. You can tell they genuinely care about their clients. Highly recommend this location!

Everyone is so so helpful! LaserAway is the best place to go! Perfect follow ups and perfect treatment plans

Carrie was a great person she’s very nice and sweet and professional and I asked for again on my next clear and brilliant laser appt..

Brianna was super helpful over the phone and answered all of my questions with patience. I had my first appointment yesterday at the Santana Row, CA location, and I’m very happy with the experience so far. The staff was friendly, the clinic was clean, and the service felt professional. I felt comfortable throughout the visit. Thank you, LaserAway!

Stay away!! Will scam you out of your money! Promised that we can stop treatment at any time if am unhappy with results, which was the condition to start, then when I stopped they claimed that I arm not eligible for any return since the "discount" is void. Scammed me into paying $5000 for 3 of 8 treatments with horrible results. Laser treatment quality is poor, inconsistent results and force redos. Be smart, go somewhere where they respect you.

Amazing receptionists — always kind and helpful. The nurses are diligent, gentle, and make sure your experience is as stress-free as possible. The place is always clean and pleasant.

While the services are good , they are not organized! They spend a lot of time sweet talking on the phone and at the front desk, but don’t follow through. The first time I was here, I was supposed to be there for a 4 hour appointment, but ‘someone’ made a mistake and only booked 1.5 hours. I had take. The day off work so needed to get the work done. They did move around other appointments, but had me come later in the day promising to be done in time for me to pick up the kids. I came in 2 hours later and then I waited 45 mins before they took me in and they finished so late, I had to ask someone else to get my kids ! The second appointment, I had a 10am appointment and they didn’t take me in till 10:30. The third appointment, I was the first one there. There was no one at the front desk and the Four other people after me were taken in before. When I asked at 10:15 why I was still waiting in spite of being 10 mins early they said the nurse was busy with another patient and room was occupied- did I mention I was the first one there? So why did they take in someone else? When I asked they said it was a quick injection but IMO they should stick to the appointment timings and respect other people ‘s time commitments. Again, service is good. Appointment planning and scheduling not so much. Front desk staff is great but maybe need to be better planned.