Josh Randall, MD's Online Review Report Card

Good grief. This place.. non communicative. Triple booking. Poor attitudes. I'd give -5 stars if I could. Avoid at all costs if you want a dr who's actually trying to help people. This is a turn and burn outfit that cares little for the people who keep them in business.

Dr. Randall has been great before he joined the OC Urology Associates practice. He was very professional, patient oriented and attentive. Since he joined the OC Urology Associates practice the experience has gone down. Seemed that he could not spend more than few minutes per patient any longer. The office crew is definitely not as friendly and professional as it was before. Scheduling appointments has become a nightmare. My last experience - got a message that my appointment has to be rescheduled because the Dr will be on vacation. So far so good, understandable. However the next available date is more than 2 months after from my original date. And the final straw - few hours after my appointment got moved by 2 months, I got a call by very rude administrator asking for insurance details. After explaining that I was not at home to reach my information, she concluded that she will cancel my new appointment. So I am looking now for new physician.

I was please with my office visit and in house procedure with Dr Josh Randall. Nurses were exceptionally friendly, knowledgeable, and efficient. Dr. Randall took the time to ease my nervousness by explaining everything. His sense of humor was appreciated. He easily earned my five stars.

I would rate the offices ability to answer phone calls, return messages, and ease of scheduling as very poor. This Doctor is experienced and skilled surgeon. He primarily treats male issues. Poor people skills.

Making an appt was frustrating. I received a notice of cancellation, had to respond immediately to accept it, then I received a notification to reconfirm, but it really wasn't an appt that was confirmed. Dr. Randall was pleasant and professional. I was given some medication to take. The pharmacist I was told to go to, couldn't fill it, found my own. A few days later, I had an allergic reaction. I called the office. His nurse called me back, had me call the pharmacy, the pharmacy told me to call the Dr. Went back and forth 3 times, then the nurse told me she's refill my prescription, why? I was allergic to it! Then told me she would talk to the Dr and get back to me, that was 5 days ago! She spoke to me in a condescending manner, so I decided to call the office manager, left her a message 5 days ago and again, 2 days ago. No one has ever got back to me. It's obvious they don't care about me or want to help me, so I will take my business elsewhere. VERY disappointed. Bad customer service

Dr. Randall is very professional and competent . He performed great job!

This doctor performed a surgery almost a year ago on me. I was having significant problems with my quality of life for a year before that. After the surgery, I have been better than ever. He probably saved my life in some ways. Thank you so much. Sorry for not posting a review until a year later. Hope all is well.

Making an appt was frustrating. I received a notice of cancellation, had to respond immediately to accept it, then I received a notification to reconfirm, but it really wasn't an appt that was confirmed. Dr. Randall was pleasant and professional. I was given some medication to take. The pharmacist I was told to go to, couldn't fill it, found my own. A few days later, I had an allergic reaction. I called the office. His nurse called me back, had me call the pharmacy, the pharmacy told me to call the Dr. Went back and forth 3 times, then the nurse told me she's refill my prescription, why? I was allergic to it! Then told me she would talk to the Dr and get back to me, that was 5 days ago! She spoke to me in a condescending manner, so I decided to call the office manager, left her a message 5 days ago and again, 2 days ago. No one has ever got back to me. It's obvious they don't care about me or want to help me, so I will take my business elsewhere. VERY disappointed. Bad customer service

Making an appt was frustrating. I received a notice of cancellation, had to respond immediately to accept it, then I received a notification to reconfirm, but it really wasn't an appt that was confirmed. Dr. Randall was pleasant and professional. I was given some medication to take. The pharmacist I was told to go to, couldn't fill it, found my own. A few days later, I had an allergic reaction. I called the office. His nurse called me back, had me call the pharmacy, the pharmacy told me to call the Dr. Went back and forth 3 times, then the nurse told me she's refill my prescription, why? I was allergic to it! Then told me she would talk to the Dr and get back to me, that was 5 days ago! She spoke to me in a condescending manner, so I decided to call the office manager, left her a message 5 days ago and again, 2 days ago. No one has ever got back to me. It's obvious they don't care about me or want to help me, so I will take my business elsewhere. VERY disappointed. Bad customer service

He had an excellent bedside manner and the most important plus for me is that he returns my calls; unlike another Urologist I know

Dr Randall is one of the most professional and courteous Doctor. He followed up with me many times since I kept missing his call. This just increases my respect for him.

Dr Randall is one of the most professional and courteous Doctor. He followed up with me many times since I kept missing his call. This just increases my respect for him.

One word it’s “terrible “

One word it’s “terrible “

Great and very personable and thorough, but consistently late to appointments by 15 minutes -- so don't show up early!!!

Great and very personable and thorough, but consistently late to appointments by 15 minutes so don't show up early!!!

Dr. Randall performed surgery on me a few years ago after a traumatic accident. Since then I've continued to see him for general male health. He was fantastic back then, and he continues to be so today - he took the time to explain every step of the process to me and helped me to heal through the entire recovery stage. Since then I've continued to see him for general male health and he's been fantastic. His staff is equally as awesome in terms of patient care and responsiveness.

Dr. Randall is the best. I had a very personal problem to discuss with him and he was the epitome of what I believe "GOOD DOCTORING" is all about. Also his nurses and office staff are efficient and always ready to help. I would recommend Dr. Randall to all my family and friends if the need urology related help!

Josh is an amazing urologist.

Probably saved my life.