Marque Urgent Care's Online Review Report Card

Qualified healthcare on a Sunday evening! They quickly diagnosed my problem, and got me prepared to follow up with my own doctors that week. Thanks!

At all locations we went to the front desk staff and attending physicians provided excellent service. I particularly appreciated how Heather praised her assisting staff. Many times I hear the opposite in health care settings so it’s refreshing to hear staff praise each other and work together as a team. I also appreciated Heather requesting a follow up visit for my daughter to make sure her problem was resolving with the treatment plan that was in place. I have never been to an urgent care that wanted to follow up with the patient other then being told if things get worst come back. So, it was nice to have a follow up to insure the treatment plan was working. Additionally, the follow up text messages to further ensure that my daughter was feeling good was helpful and shows me that there is an extra level of care that the company is trying to communicate and it does work. I have 4 children and have had many health care experiences. This particular urgent care chain definitely sets itself a part from the rest. The overall system of how the business operates is quick and efficient, the Individual patient plan is convenient, clear, and administered with genuine care and dignity. Front desk staff is top notch in my opinion. Health care staff especially Heather is exceptional and personable making cooperation in following the plan of care easier. Hours of operation is reasonable. It would be awesome if urgent cares stayed open later then 10pm but 8pm is later then many urgent cares around the city so I extend much gratitude for the later closing time. I could go on about this place but I’ll stop here.

I was very happy with this Marque Urgent care they told me my wait time was 40 minutes but I end up waiting them minutes. The lady doctor was very nice I got my answer to why I was feeling dizzy I end up have an upper respiratory infection an ear infection. Most of the other Urgent care center would tell me that they’re nothing wrong with me. I end going to my Asthma specialist to get answers there was a lot more going on then what Urgent Care doctor would tell me.i will be definitely going back if I can’t get into my Internal Medicine or my Asthma specialist. Jill Closs

I recently visited the Mission Viejo location and it’s still my favorite urgent care. The staff is friendly and welcoming. I was taken to my exam room in less than 5min(unheard of elsewhere) and saw the doctor in less than 10min. The physician was very thorough and knowledgeable and I felt at ease and confident in her recommendations. I have a marque urgent care within walking distance of my home but I drive 20min just to visit this one. It’s the best.

I have used this office for several years, and will continue to do so. They are great.

The atmosphere was nice. Everything nice and clean. Staff was pleasant and did not feel rushed. The doctor that helped me was very nice, took her time, explained every step.

The clinic is just beautiful, very clean and well organized. The staff were very pleasant and helpful. I went in with my 15 month old stressed, confused and scared and left with peace of mind. The doctor was extremely kind, understanding and knowledgeable. I will definitely be going there again.

From when I entered and spoke with the lady at the desk, she was professional and friendly. The Dr. Was caring and professional. I left with feeling better. Thanks for the great care.

Excellent Service. They care about the patients before they ask for an copayment. The doctor took time to listen and responded to all my questions. Then there was follow up to see if I was okay.

Kind, compassionate, respectful from front desk to the doctor. I called in the morning to make an appointment for my 15 month old, and they were able to see her the same day. The staff were very professional and kind and office was very clean and organized. The pediatrician was knowledgeable, kind and very understanding and I left the place with peace of mind.