Memorial Medical Center Emergency Department's Online Review Report Card

ER doctor Brian Beattie,, diagnosed me with UTI sepsis fluid on lungs but couldn't say pneumonia,,the Dr I've ever encountered,,12 hours wait should been admitted at least for observation IV antibiotics,,he discharges me no prescription, Tuesday night i received phone call from memorial that he forgot my Rx he's giving me 2 options of AB,, choose one. So unprofessional and malpracticeed. I've never felt such 3rd class treatment and discriminated by anyone. I could've died,,when I left he says continue with oxygen,,I don't have oxygen at my home I asked for RX s, he said what we gave you should be good enough,,the RN Jessica was so rude and inconsiderate. Memorial hospital you used to care,,your not even worthy of 1 star,,I'll call the state CDPH.

This is the worst healthcare organization I have ever seen, employees are rude to patients, short attitudes lack of information and a super super long wait my mother is dying and sitting in the emergency room waiting to be seen for eight hours. Update: doctor asked mother “you think you are dying?” 7 days later she died

9/16/23 - My recent experience at Memorial Hospital's Emergency Department, specifically with Dr. Brock W. Hashim, was nothing short of a nightmare. I walked into that emergency room seeking medical attention and left feeling utterly dismissed and disheartened, as if my life didn't matter in the slightest. From the moment Dr. Hashim entered the room, it was abundantly clear that he had no interest in treating me with the care and attention that should be expected in an emergency room setting. When I tried to explain my condition and my medical history, he callously brushed me off, stating that I "looked good" and that the emergency room was for emergencies only. It was as if he believed that a person's outward appearance could determine the severity of their medical condition. I tried to emphasize that looks can be deceiving and that I had underlying health issues such as Fibromyalgia and Rheumatoid Arthritis, but he seemed completely uninterested in listening. What was even more infuriating was when Dr. Hashim declared that there was absolutely nothing he could do for me and essentially sent me packing. After spending over six hours in that emergency room, it was demoralizing to hear that my time and the concerns I had voiced meant absolutely nothing to him. I then asked him to explain my blood work results, as I had accessed them through my mobile app and noticed some highs and low's. His response was both dismissive and shocking. He claimed that I was "fine" and suggested that if I wanted additional tests, I should suggest them to him. Isn't it the doctor's responsibility to determine which tests are necessary, especially in an emergency room setting? I felt utterly abandoned and helpless. At this point, I had had enough of being treated as if my life didn't matter. I informed Dr. Hashim of how he made me feel and how his attitude toward his patients was unacceptable. It was only then that he begrudgingly mentioned that there was one blood test he could do. Why did I have to practically beg for proper medical attention? The discharge papers only further emphasized the callousness of the situation, with Dr. Hashim stating that I did not want to wait for additional tests and decided to leave without speaking to him. Why would I want to wait for tests that he had no intention of performing unless I explicitly requested them? Why would I need to wait when he said I looked good, I was not dying, he only treats emergency situations and there was NOTHING he could do for me? Doctors like Dr. Hashim, who exhibit such indifference and neglect toward their patients, not only undermine the trust in the medical profession but also put patients' lives at risk. It is vital for healthcare providers to approach their patients with empathy, thoroughness, and professionalism. Sadly, Dr. Hashim failed on all counts, making it clear that he is not the kind of doctor anyone should trust with their well-being. If you're seeking competent and compassionate medical care, I strongly advise looking elsewhere. My experience with him was a stark reminder of the importance of advocating for one's own health, even when faced with apathetic healthcare professionals.

9/16/23 - My recent visit to Memorial Hospital's Emergency Department left me utterly shocked and appalled at the level of care provided by the staff. The negative experience I had is indicative of a systemic issue within the department, where patients are treated with indifference and even contempt. One particularly egregious incident involved a tall, Caucasian, older woman on the staff who appeared outwardly pleasant but displayed a shocking lack of empathy and professionalism. I witnessed her interact with two patients in wheelchairs, and her callousness was nothing short of astonishing. The first patient, who appeared to have a broken leg or foot, was wheeled to a chair by this staff member. Instead of assisting him in any way, she merely stood by as he struggled in pain to get out of the wheelchair and back into it. His cries of discomfort seemed to fall on deaf ears, and it was only due to the intervention of my boyfriend, who does not work at the hospital, that he received the help he so desperately needed. The same staff member then approached another male patient in a wheelchair who was clearly in a dire state, having passed out from exhaustion and vomiting. Rather than showing compassion and understanding, she told him to get up and walk with her. It was evident that this patient was in no condition to walk, and yet she callously demanded it of him. When he was unable to comply due to his incapacitated state, she displayed a shocking lack of empathy by saying, "So that keeps you from walking?" before begrudgingly wheeling him away. Another disturbing incident involved a staff member who was responsible for performing my EKG. During my time in the ER, a fellow patient had a severe seizure right in front of the staff, and it went unnoticed because they were too engrossed in their own conversations. When a fellow patient alerted the EKG technician to the situation, he responded with an appalling lack of urgency. He casually approached the seizing patient and attempted to force her into a chair while she was uncontrollably convulsing. His lack of proper training and empathy was evident as he took his time, seemingly unfazed by the seriousness of the situation. This level of incompetence, insensitivity, and negligence is entirely unacceptable in an emergency room setting. The lack of empathy and proper patient care displayed by the staff at Memorial Hospital's Emergency Department is deeply concerning. I would strongly advise anyone in need of emergency care to seek assistance elsewhere, as this hospital's staff appears to lack the fundamental understanding of how to treat patients with the care and respect they deserve. My experience, along with the numerous other instances of mistreatment I witnessed, paints a grim picture of the quality of care at this facility

I accidentally typed boys. I meant to type hours before tests were given. Have to say it was evening and night shift.maybe other shifts are better. Doctor was good. The rest of staff was bad. I have had to go to infusion room at memorial The nurses are awesome, top of line. It was such a good experience

So, 8 years out from Neal's death, I'm providing a review. Neal was in ICU for like 5 days. Tons of people showed up to support us. Medical staff let us hang out with him in his room. There were like 20 of us standing around Neal, singing worship songs, which oddly made his heart rate decrease. Clearly, he knew we were there praying for his healing as we wanted him to remain in our lives. Neal's nephew, Cameron, showed up with Bay leaves to place on his forehead. Neal loved the Bay tree. Had one planted on the back 40 which didn't survive, thank you flood of 2017. I am thankful Cameron griffin remembered that and brought some leaves for Neal. I still have them. The managing nurse visited me to ensure everything was in place. The managing nurse happened to be a former friend of Neal's and an employee of Modesto City Schools. How does that happen? How does someone have the energy to be both a nursing teacher with MCS and an employee of Memorial Hospital? I'm really blown away.

Dr Altman is an absolute pleasure! All the staff that helped me went above and beyond to make me feel comfortable and safe. I felt cared for my entire stay. I was very scared for my procedure but they reassured me and made the experience a positive one. OR atmosphere was non stressful with nice music playing, doctor did an amazing job and the staff for my recovery were always on top of my needs and understanding. Very happy with the care I received in OR and recovery. Would definitely recommend for OB needs.

Waiting 9 plus hours to see a doctor is unacceptable.

I love it it's good

1/10 would not recommend. I brought a 72 year old family member here due to breathing complications related to a procedure performed here by their doctors. 7 hours later, we're still in the waiting area of the emergency room. He hasn't seen a doctor or been called back. We had to ask that the automatic doors be turned on instead of being locked in the open position due the cold. I guess I shouldn't be surprised that since they left a 75 year old woman with a head trauma and open wound on her head wait for 5 hours that they wouldn't see a 72 year old man that recently had a procedure here wait with labored and irregular breathing. They're quick about sending you the bill, but take forever to see you.