Dennis Chan Md's Online Review Report Card

Not even deserve one star here!

I was referred by my family doctor. Dr. Chan's office is extremely busy, but the process was so smooth! I was seen by Angela, the PA. She was extremely knowledgeable and the front desk girls were extremely kind. The negative comments about this office do not reflect their attitude and respect towards patients. If you have to see a GI specialist, I highly recommend Dr. Chan!

Very unprofessional doctor! I made an appointment with him and he made us waited for more than two hours. When I finally got to see him, he was chatting with office clerks, didn't care that his patient has waited for more than 2 hours. He didn't answer any questions or give any advices. Please do yourself a favor, find another doctor, don't waste your time with him!

very unprofessional doctor. I made an appointment with him and he made us waited for more than two hours. When I finally got to see him, he was chatting with office clerks, didn't care that his patient has waited for more than 2 hours. He didn't answer any questions or give any advices. Please do yourself a favor, find another doctor, don't waste your time with him!

The worest customer service ever! Hard believe what I heard over the phone by the RUDE lady

I went in for preventive screening. Was called in and the NP went through the standard health questions on BP, Diabetes and family history. Then I told her I was here for preventive care recommended by my family doctor. She said that colonoscopy was not covered by my insurance and did not offered colon screening which was covered by insurance. She asked another office assistant to talk to me and said colonoscopy was not covered. I do not necessarily need one and asked what other preventive care can be provided. The NP just walked away. There were no medical recommendations for any other form colon cancer screening whatsoever. I requested for a refund in copay as they did not provide any medical advice. They said they have render their service. The NP just asked me the standard health questionnaire questions. Insurance information could have been vetted prior to my visit. The staff is very unprofessional. If you can, find another doctor.

I went in today for preventive screening. Was called in and the NP went through the standard health questions on BP, Diabetes and family history. Then I told her I was here for preventive care recommended by my family doctor. She said that colonoscopy was not covered by my insurance and did not offered colon screening which was covered by insurance. She asked another office assistant to talk to me and said colonoscopy was not covered. I do not necessarily need one and asked what other preventive care can be provided. The NP just walked away. There were no medical recommendations for any other form colon cancer screening whatsoever. I requested for a refund in copay as they did not provide any medical advice. They said they have render their service. The NP just asked me the standard health questionnaire questions. Insurance information could have been vetted prior to my visit. The staff is very unprofessional. If you can, find another doctor.

Waited for two months to see Dr Chan and he cancels your appointment at every last minute because he has to go on vacation for one week. Seriously? Unbevelivebale

File a Grievance with your insurance !! Call the health plan or the Department of Managed Care and explain what happens with this office and the staff. They need to be held accountable. My mom has been a patient with Dr Dennis Chan for over 20 years. The "medical assistant/ receptionist(s)" have become the rudest people I've ever had the unfortunate pleasure of dealing with. They will leave you on hold long after they close for the day without any update. The answering service is no help either. I've gone to school and worked as a Medical Assistant and this is nowhere near the training that is taught. They don't have any structure or common decency to work in healthcare.

I went in today for preventive screening. Was called in and the NP went through the standard health questions on BP, Diabetes and family history. Then I told her I was here for preventive care recommended by my family doctor. She said that colonoscopy was not covered by my insurance and did not offered colon screening which was covered by insurance. She asked another office assistant to talk to me and said colonoscopy was not covered. I do not necessarily need one and asked what other preventive care can be provided. The NP just walked away. There were no medical recommendations for any other form colon cancer screening whatsoever. I requested for a refund in copay as they did not provide any medical advice. They said they have render their service. The NP just asked me the standard health questionnaire questions. Insurance information could have been vetted prior to my visit. The staff is very unprofessional. If you can, find another doctor.