Central Coast Vna & Hospice's Online Review Report Card

Best hospice and home health in the area. They truly care!!!

This is not for the nurses, most of whom were good. PT was professional too.What is absolutely unacceptable from this company is the administration (I am not sure which division this is exactly). They were ok when they came home for wound care, well once I had to ask them not to send a nurse, she was changing my open wound's dressing, and would not change her gloves, I had to tell her to wear or change gloves when she had touched her shoes!. Then they ordered supplies for my wound, which were unrelated to the wound, and my skin would not tolerate. I opened the box. Once able, I called the supply company to get it back. They did not want to talk to me, they said we only talk to VNA who has placed the order. In the meantime, they charged my insurance company for the suppliers, and copay for me. I have been trying to contact someone at VNA to resolve this issue, one supervisor/nurse said she would talk to the person who ordered, and will call me back, never did. I called back and she was never "available". I received another statement from the supply company for something I never even received. I called and asked for a supervisor who gave the name of the person who ordered supplies. This person talked to me, and said she would look into it and will call me back the next day, and i have been waiting for a call since last week. I called twice, and this person was "busy", "unavailable", or in a meeting. How rude and unprofessional can a person be? Extremely unprofessional, if you say I will call, call. If you do not want to respond, then say so instead of ordering the wrong supply and have the patient pay for it too.

This is not for the nurses, most of whom were good. PT was professional too.What is absolutely unacceptable from this company is the administration (I am not sure which division this is exactly). They were ok when they came home for wound care, well once I had to ask them not to send a nurse, she was changing my open wound's dressing, and would not change her gloves, I had to tell her to wear or change gloves when she had touched her shoes!. Then they ordered supplies for my wound, which were unrelated to the wound, and my skin would not tolerate. I opened the box. Once able, I called the supply company to get it back. They did not want to talk to me, they said we only talk to VNA who has placed the order. In the meantime, they charged my insurance company for the suppliers, and copay for me. I have been trying to contact someone at VNA to resolve this issue, one supervisor/nurse said she would talk to the person who ordered, and will call me back, never did. I called back and she was never "available". I received another statement from the supply company for something I never even received. I called and asked for a supervisor who gave the name of the person who ordered supplies. This person talked to me, and said she would look into it and will call me back the next day, and i have been waiting for a call since last week. I called twice, and this person was "busy", "unavailable", or in a meeting. How rude and unprofessional can a person be? Extremely unprofessional, if you say I will call, call. If you do not want to respond, then say so instead of ordering the wrong supply and have the patient pay for it too.

As small as parking... People's health?

Yesterday I was very apprehensive about obtaining a "senior " flu immunization for my spouse. I called my pmd and his and was told supplies were exhausted or nearly so. I called VNA immunization clinic and was given a next day appt. Thank you for being there for us!

The VNA is absolutely a God's send and an agency that I am grateful exists in our community. This organization was sent to assist my spouse after she was released from Community Hospital. Every individual who's shown up was wearing protective gear because of Covid-19 and observed all the safety requirements recommend buy the Health Department and CDC.Therapists are very helpful and they have so much patience working with my wife. They are also careful not to overdo the therapy and constantly ask if my wife is alright.Nurses that come to our home are also terrific and check our vitals and oxygen level with a meter worn on the finger. I'm very appreciative of everything they provide.The VNA is absolutely a terrific agency in my opinion and I can't praise them enough.

Terrible experience with these people with an extremely poor bedside manner in attempting to " comfort" us with a stage 4 cancer diagnosis with,  according to our oncologist is treatable. These people literally had a grave dug for my husband even before we had a definitive diagnosis! Their visits were like inviting the Grimm Reaper in for a visit. Sheesh! These people need lots more training in dealing with cancer patients under these  traumatic circumstances. With just a few visits they did so much harm than good in reversing the positive affirmations that I have been filling my husband's mind with to battle this cancer diagnosis. These people prepare you for death instead of preparing you for hope that you can overcome this illness and see light at the end of the tunnel. They themselves don't believe in cancer treatment and prepare you for death. No thanks! They are not Drs and can't write off our loved ones. I tried hard to reverse the DAMAGE that they did to our home but it is very hard once that seed of death is planted in the cancer patient's brain. I have to now work twice as hard to get my husband back to a hopeful and positive place in his mind! 1/2 of cancer treatment is a positive attitude. These people crushed ours! Be sceptical of them. We live with HOPE not pessimism! God bless all of you fighting this disease! Don't let some callous, jaded idiot steal your hope, dreams, prayers and wishes to overcome cancer and live MANY MORE YEARS! We are living in 2020 and brilliant Drs are making incredible PROGRESS in combating this disease! Noone  is hopeless and we are in the hands of GOD! BELIEVE!!!!! Please take their advice with a grain of salt because they are so insensitive as to how they deliver their "care". The experience with them was CHILLING!

Im excited to start Volunteering. The staff and Quinn (the Volunteer Coordinator) are super friendly and made the process easy. They need more bilingual caring hearts so please join me in making a difference in our community. I’ve committed to 4 hours a week for a year and 6 months before I apply to the Physician Assistant program At CSUMB. Yet you can commit to whatever your schedule allows!

Wonderful caring staff and volunteers!

It’s a great place to work and our clients are so important to all of us that work there❤️