Edward J. Ramirez's Online Review Report Card

Wonderful staff. Dr. Ramirez has an excellent bedside manner.

Professional, Kind, patient, and explains things well

The doctor was amazing, really explained all my options and make me feel comfortable. Also worked together with my other doctors to coordinate care. His assistant and the receptionist were also nice. Although I had a very hard time making an appointment. It took me a month of calling, getting no answers and leaving multiple voicemails until someone finally called me back. It’s frustrating that an actual person does not answer the phone. No matter what option you choose it goes to a voicemail. Then my appointment got rescheduled twice. The doctor is amazing but the scheduling is horrible.

Dr Ramirez is the BEST! He's been my doctor for over 20 years. He's knowledgeable and addresses any and all concerns I have with my health. He spends quality time with me and I always leave my check-ups and check-ins knowing that I am in good hands. The office team is also INCREDIBLE! Would highly recommend Dr. Ramirez!

Full service facility. Extremely professional and efficient. The staff is incredibly talented and Dr Ramirez is very honest and focused on patient success. Highly recommend becoming a patient worth the commute

I cannot share my experience on the doctor as I have never seen him before. The phone experience was a terrible one. I had a unique and time sensitive situation and my RE on the east coast wanted me seen by an RE here while I was in town in Monterey. I first called and the receptionist disconnected me. When I called back to let her know I’d been disconnected while being transferred to the nurse, she stated that she spoke to the nurse about my situation and they wouldn’t be able to help me. I asked if I could speak to her to explain my situation and she said no. I asked to speak to an office manager and she stated the nurse was the office manager. I asked to speak to the doctor and she said he never takes personal calls. I asked her what she suggest I do and she said “I don’t know we are too busy and a small clinic.” So on top of not caring to even hear what’s going on, the office offered no suggestions or alternative methods for me to be seen by someone. I work in healthcare also, and it kills me that there are practices who do not care at all about patients seeking help. If this were my practice, I’d be beyond embarrassed at the way the situation played out. If your practice is so small and so busy then maybe you should narrow down your scope or hire more staff.

I just want to say first off, the staff was amazing, they all had great service. Dr. Ramirez was great too! However, what made him stand out from all the other doctors I have seen, was his ability to be direct yet sympathetic towards you. He was very informative and so committed to his work. He gave me a sense of hope, I was able to finally see the light at the end of the tunnel. I left feeling emotional because I had finally found a doctor who was going to help me start a family. God blessed Dr. Ramirez and his team! In such a time of despair they continue to give hope and I am very thankful.

Very pleased with Dr Ramirez and the staff.

Staff is friendly and helpful. The office is located in a beautiful building very clean & amazing with the social distancing. Dr. Ramirez is amazing, I immediately felt so comfortable with him and he was amazing at explaining everything. 10/10 for me!

No children allowed. Because of the gravity of what was to be discussed at this appointment, we thought that this office would have been accommodating toward both decision makers of our family to be present. Unfortunately, this clinic was not. I am the spouse of a patient who was seen there today. When my wife made the appointment, she asked if I would be allowed to come to the appointment too. The person she spoke to that day said that it would not be a problem. When we arrived at the clinic today, we were greeted by a sign that said, "no children." My wife had asked about me joining her, but did not specifically ask if our daughter could come too (she goes everywhere with us, she's 19 months old). At the front desk, the attendant promptly told us that "with everything going on" they were not allowing children. When we did not immediately respond to this, she offered to double-check with the doctor. She left the room for a moment, returned, and told us that our daughter could not be there. Then she suggested that I wait out in the car. Perhaps I should have been more of a jerk in the moment, but instead I just walked out with our daughter. Here is my question for whoever makes decisions for this office: what about "everything going on" means that I can attend my wife's appointment, but our 19-month-old daughter cannot? The rationale given by the front desk attendant was rhetoric and dismissive. Additionally, I was incensed by the nerve to say that I should go wait in the car. I am posting this review because I don't know what my recourse is here for the way we were treated. My wife said the appointment went well and wished I could have been there to hear what the doctor explained and ask questions. Suggestions for the future: Make it clear to patients before they arrive that "with everything going on", their children are not welcome. If a patient specifically requests to bring their spouse to the appointment, that is probably the best time to do so. Understand you probably help a lot of people with their first child, but apparently you can have patients who already have children.