Carbon Health Urgent Care's Online Review Report Card
Carbon Health Urgent Care
3.6
Average Star Rating
353
Total Reviews
13
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Your message contains a mix of positive and negative experiences with urgent care services, particularly at Carbon Health in Mountain View and other urgent care facilities. Here's a summary of the key points mentioned: **Positive Experiences:** 1. Quick and efficient service with minimal wait times. 2. The staff, including receptionists, medical assistants, and doctors, were professional, friendly, and caring. 3. Easy appointment scheduling through apps and walk-in availability. 4. Clean facilities with modern amenities and efficient processes. 5. Positive outcomes from visits, with thorough examinations and timely communication. **Negative Experiences:** 1. Issues with insurance claims and being charged unexpectedly. 2. Long wait times despite having appointments. 3. Lack of proper communication regarding insurance coverage and prescription follow-ups. 4. Occasional unprofessional behavior from staff and misdiagnosis. 5. Problems with billing, including charges without notification and difficulty contacting the billing department. Overall, while many individuals had positive and seamless experiences, others faced challenges with customer service, billing, and communication. It seems like the experiences can vary widely depending on the location and circumstances of the visit. If you're choosing an urgent care facility, it's important to consider reviews and possibly contact the clinic ahead of time to confirm insurance coverage and appointment details.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Carbon Health Urgent Care's Reviews
Provided the wrong treatment: had to review with AI and get back to them. Useless
Reviewed On Facebook
Amazing team ! The doctor is very knowledgeable and clearly passionate about her work. Fernando was the medical assistant, and he was also fantastic! I had something go through my shoe and stick in my foot; they cleaned the wound, gave me a tetanus booster, drew some blood, and prescribed some antibiotics. As someone who hates needles, I didn't even notice them. Very professional, I will always come back here!
Reviewed On Yelp
Was up most of the night in PAIN. Was going to go to the ER but made the first available 8:00 am appointment. When I showed up at 7:55 there was a line of 4 people in front of me and they took everyone without an appointment first. It’s 8:26 and I’m waiting for all the people they took before to be seen so they can call me in as I sit here in pain with my crutches.
Reviewed On Facebook
Definitely recommend this place thanks to the professional and kind staff. I was greeted by a receptionist but I missed her name. However the MA Maria was very kind and professional. She worked with Dr. Vasso and got me taken care of really quick. Definitely know where to go next time I'm feeling under the weather. Knowing I can walk in with health concerns and walk out feeling confident that my health concerns were not as bad is a great relief. Maria along with Vasso both gave me the relief I was looking for. My prescription was sent to pharmacy and was ready for pick up when I arrived. Knowing I can walk in and find myself with great dedicated staff is an amazing feeling. Keep it up
Reviewed On Yelp
The provider said to message back if the symptom didn’t improve but when I do all I get back is a reply from the horrible AI chat bot. If all that exists is AI chatbots then providers should not be providing promises of a real interaction. It’s just a money grab to get more appointments.
Reviewed On Google
Kimberly did an amazing job today. Assisting me with my appointment.
Reviewed On Google
Great service and staff!
Reviewed On Google
They took forever ( 1 hour wait time and I had an appointment at 1pm) to take me in and I was sick and did not give me proper medications inspite of me messaging them about my increase in symptoms. I would suggest going to other urgent cares like Instant Urgent Care - my friend got to see the doctor immediately and the doctor also gave good medication.
Reviewed On Google
The doctor is fine. The test took too long. The app is really bad. I spend more than one hour, and had not way to access my visit information online even with the technical support. It definitely doesn’t worth the money and time.
Reviewed On Google
Very efficient & friendly helpful staffs
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
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