Dhara Mac Dermed's Online Review Report Card

Excelente atención prenatal , muy buenos profesionales

The questions the front desk staff asked were - questionable: Have you tested positive for Covid in the past 10 days? Do you have any Covid symptoms? Fact is even you tested positive, you'll be mostly recovered less than, in or after 10 days. And people are not gonna tell you if they are sick, not to mention if they aren't even aware of it. So what is the point of even asking? Moreover, what happens if I answer "yes", you gonna turn me away? So I unwillingly wear this damn mask for nothing? And you know it's useless yet you still force me to wear it? Did the clinic/hospital ask people about flu symptoms in the past when it's flu season and people get sick? Why doing it different now? Why intruding patients' privacies? Do I ask you if you get laid last night? Why do you need that extra federal funding when you are self labeled as "community-owned and not-for-profit"? It was fascinating to see the desk staff rubbed their hands with sanitizers every time they touched your card. It's like eew, 🤢 I don't want your germs. You know what happens to Germaphobe? Sutter Health, when are you going to stop the stupid and act normal? The medical staff we saw however was great!

Incredibly +poor voice recognition software. I have called multiple times and without any return call. Sutter "Health" is only interested in the health of their profits.

Very clean, nice, and quiet medical facility. On Saturday, there are lots of parking spaces. Look for a convenient walkway from the parking area to the building. There is a patient drop off by the curb near the entrance. Saturday is to serve appointment patients as it is not too crowded as some dept are closed.

This is worst urgent medical service. The doctor isn't helpful. Waste of your time and money

I like the office and the people but one star withheld for the parking is terribly tight and difficult to maneuver. I especially wouldn't want to be in a big truck!

Doctors are great and they see my problems right away and suggest a good treatment plan. However, it is almost impossible to reach them. Waiting for more than an hour to speak to representative for scheduling? Sure! Automotive message over the phone saying "Use the app to schedule easily" and then app says "no available dates, try a phone". Wait time for doctors visit 3+ month is a common thing too for several departments. Based on all of that, I can give only 3 star review, even thought from a specialists perspective the place is totally 5 stars.

We stopped by urgent care today only to find that they had closed early. What is up with that?

Don't go to this health center. Avoid it if you can！ It charges an unbelievable high price first time office visit. The whole visit only 10 mins however it cost me 500 dollars to see a small skin problem. Open your eyes to see the 1 stars review. You don’t want to waist your money. If I know the price would be this high above the market ahead of time I won't even go there. Avoid this health center if you can. This is a miserable experience to received such a over charged bill.

This review is for the pediatric front desk for regular visits post pandemic (Sept’22). They have no empathy for your children. Kid is under 2 and cannot wear a mask. They make us wait on the other side of the wall (entire area was empty) limiting the kids access to a fish tank. Reason - “we are keeping unmasked children separate.”Our kid did not have any symptoms or fever and there was no one else near the fish tanks. I wasn’t happy about it so they went on a power trip to make us wait for no reason, claiming we were late (we were within 10min late window which is acceptable with a child). They gave no wait estimate. We left coz it was a precautionary visit (child is not sick). We are not coming here again. Sorry Dr Lucy Shen, you are great but your staff sucks. Let us know when you open a private clinic with better service. I realize that many neighboring parents have no other option but to come to this place, coz this is really the best your high paying jobs can afford in the Bay Area. I suggest you drive up a little to get a different pediatrician private clinics or south. Raise your standards ppl, don’t accept mediocre service.