ANDREW THIO MD's Online Review Report Card

Life changing in many ways. The SCS has made a difference for the better for myself, huge thank you to Dr. Thio

Almost 100% pain relief with Spinal cord simulator with Dr. Thio. The staff at the office and the surgery place were amazing. They treated me like family. Dr. Thio changed my life for better.

I give them all 5 stars...

I have been going here for yrs. The staff here is friendly caring unfortunately with my case I've tried many options medicine is the only thing that helps. I'm thinking I want surgery but not yet eligible.

I am a patient there and it's hard to get of hold someone over the phone. I would try several times on different days and it was rare when they would answer the phones.

Best Pain Clinic Been going here for yrs. I've seen different docs here staff is caring I've tried different treatments they don't want to just medicate.

Dr Thio is the best pain management Dr. No one I know receive the care and treatment that I do. I feel truly blessed to have him.

Took a relative here as they can't drive. Waiting room is tiny, employees don't wear masks and doctor insulted my relative for wearing one.

Allison or Lea, the office manager is rude, condescending and has no business in health care. This experience has lasted over the two months that my father was a patient. Save yourselves time and find another pain management service that will at least try and have empathy. Currently seeking another provider now.

What a rude incompetent staff. Stay away unless you like being dismissed and treated horribly by arrogant office staff and never receiving the courtesy one would expect from supposed professionals.

This office does not deserve any stars. After 2 months of back and forth an appointment was made in the Murrieta office because they could not communicate with the Riverside office. The physician refused to keep the appointment because we arrived 5 minutes late. I would have been understanding if there were other patients waiting but no one was there except us. The front office staff was rude and unprofessional. They were whispering within earshot as to who was going to tell us that my mother would not be seen even though she has been in extreme pain the last 2 months. I have nothing positive to say about this place.

Went to Dr Thio after told by my neurologist to get surgery ASAP. I did not want to get cut open too soon. So, Dr Thio gave me Radio frequency ablation and a few weeks later Steroid shots. Now I don’t have much pain which should last six months to a year. His assistant Grace was very detailed and helpful.

Ok first I want to share the negative, in the Murrieta office I had the same experience most have described with the Nurse Practionor, she is very condescending and rude and not very aware of pain and pain management, she treats all patients as if they are drug addicts! She had an issue with a medication I was taking that was prescribed by another doctor, when I told her on the advice of that doctor I WOULD NOT stop taking it, she stormed out of the room, came back and tossed a papercc Vac at me about opioid meds. She then set up an appointment for me to consult with Dr Thio. I was really glad about that! I went and saw him and he agreed with everything I had to say, said he had addressed this issue with her and that she was wrong. I then asked to be switched to the Riverside office, which is also a lot closer to home! I just had my first appointment there and it was night and day difference! This doctor knee pain management, understood my pain and treated me with respect! So for the Murrieta office I would give 0 stars for the NP, 5 for the staff, and Riverside location I give 5 stars!

the worst Staff ever..never answer the phone if they do your on hold till you hang up and try a call back..Also 3-4 hour lunches every day, must be nice! I want a job like that...if they put you on hold hang up and call back..and keep calling back until they talk to you...lazyist staff I've ever seen! Oh and don't forget to bring Cash Only.. after all, who do you think pays for those 3 hour lunches! and note: if you try and make an appointment by phone..they are supposed to only do that till 4:30pm..But that's a Lie! they'll shut the phone's off all day sometimes...So good luck! SMH

This office is terrible. The doctor is never there and the staff has no idea what they are doing. When I worked in healthcare I would have been fired if I did any of the stuff they are doing!

I like the staff and Dr and even the PA and nurses. I have had no proublems with the staff at all.I had surgery years ago witch did not help. Now with new treatments i have gotten releif from cronic pain.Dr. T from the get go told me that he only needed to know why i was sent to his office and how could he help. It was great not having to go through all treatments and surgeries of my past that did not help.I love this pain management clinic and all you have to do is be honest and understanding . treat them like you would want to be treated.

What a rip-off! Dishonest! they take your money first and in the next breath they say they cannot do anything for you! My "Office visit" took less than 3 minutes!

Deserves ZERO STARS!Was referred to Dr Thio to seek treatment options for my multiple systemic chronic pain conditions. I was told that they would only focus on one body part, so I mentioned the degenerative arthritis in my thoracic spine as it was the most prevalent at that time. I was offered facet joint injections only & during the PA's exam (I can only presume that's what she was because I couldn't pick Dr Thio out of a lineup because I never saw him) I kept asking questions that she couldn't answer so she went next door where I could hear her asking a male for the answers (Dr. Thio?) After 3x she sent in someone else who then reviewed facet joint injections with me. When she finally looked at my chart & found that I was 5# over the table limit, that option was taken from me and no treatment options were given at all. Sent me back to my primary doctor until I lost some weight, yet never sent him an assessment about the visit. During the PA's exam of my spine, she rested her body weight on my shoulder right on a major Fibromyalgia tender point & sent me into a PAIN FLARE for 2 weeks.I should have listened to my mother's advice not to go because she too received the same negligent treatment when she was (supposed to be) assessed for pain from undiagnosed ascending paralysis & received no treatment or diagnosis as well.Unless you are completely healthy and going here for a boo boo on your elbow, avoid this hack clinic like the plague.

I was referred to Dr. Thio but never even saw him. Instead I had a completely unprofessionalAssistant named Thomas who was only able to tell me they’re bread and butter ( his exact words ) are the injections. No other options were offered or recommended!!I have an 8 mm spondylosis at the base of my spine, 3 bulging herniated discs and arthritis in my neck.I left the office in more pain AND high blood pressureI wouldn’t refer anyone to see these people.I can’t imagine what they billed my insurance for absolutely no help to me whatsoever!!

All I have to say is dr. Thio and nurse Suzy and Teresa are my dream team, just had a spinal cord stimulator surgery and I just love this team, so much love and concern, just for me, and of course I love to see miss Grace every month, she's do sweet and listens to all my concerns I give them a 5 star, thanks to all of u guys