Mario Oliver's Online Review Report Card

I've been a patient at Graybill for over 6 years. I've been a patient of Dr. Oliver's for just about a year. I saw him initially for a pre-op visit when my usual primary care doctor was out on medical leave. During that first visit Dr. Oliver was curt and condescending. I chalked it up to the fact that I wasn't one of his regular patients and that he was put out by the rush appointment. However, after my usual PCP left Graybill I decided to give Dr. Oliver a chance since I'd seen him once before, he'd also seen my husband and his office is close to home. I only saw him one time after that and once again he was condescending and rude. I had planned to switch to a different Graybill Dr. when I needed to be seen again. In the meantime, I'm taking several medications that require regular refills. Every single time my pharmacy puts in a request for a refill with Dr. Oliver, it has never once refilled without me having to call Graybill to follow up on. Each time I call I hold for over 20 minutes ( this is a consistent issue they have ). I was recently on vacation and forgot to pack one of my medications. I called the after hours line and left an urgent message for Dr. Oliver to call in a 5 day prescription to a local pharmacy. I stressed the urgency. I Never got a call back from anyone and the pharmacy which I had provided detailed information for never received the okay to fill the prescription. I called the following day, held for 20 minutes and finally just hung up. I ended up calling the office that my former PCP moved to. He was able to contact the out of state pharmacy and I had the prescription filled within half hour. I never write reviews and dislike writing a negative review, but after just hanging up with my pharmacy who once again advised me that they've been trying to reach Dr. Oliver for refill authorization for two weeks and have had no reply after several attempts, I felt it necessary. It's disappointing that his bedside manner and tone towards his patients is lacking, but his inability and disinterest in providing basic care ( doing his job) is unacceptable. I'll be changing doctors, which obviously has no impact on Dr. Oliver, but when the opportunity arises, when I'm asked if I know of a good dr. in town, I'll be quick to tell them which dr. to stay away from.

My regular primary care physician, Dr. Matta, was out of town, so I saw Dr. Oliver instead via telemedicine. At the beginning of my appointment, he greeted me with the previous patient's name - this was not a big deal, but did not feel great! When Dr. Oliver asked why I had come in for an appointment, he didn't let me finish my explanation (I had a flare up of rashes, fatigue, muscle cramps) - he told me that I was just naming random symptoms, he couldn't take my concerns at face value, and could not see my skin clearly enough through the video camera on my computer. At that point, he nearly refused to help me. He also asked me what my concerns were several more times out of confusion, which would not have been confusing if he would've just listened. I proceeded to ask for routine blood work since it had been several years since last had blood work, just to make sure that my flare up wasn't related to that. He initially said he could not just do lab work for no reason; however, after a long discussion, he later changed his mind and allowed me to get blood work. I also mentioned that my dermatologist had given me a steroid cream for the rash and it wasn't helping. Dr. Oliver kept referring to my rash as "acne", and saying that my dermatologist doesn't know what she's doing by giving me a steroid cream for "acne". I had to explain multiple times that it's not acne - it's a rash.I don't normally write reviews, but I did not feel great walking away from this appointment. I didn't feel like Dr. Oliver listened to me or took me seriously. Additionally, I felt like he was condescending toward me and my dermatologist.I know this is a difficult time for everyone, but there is no excuse for that kind of patient treatment. I wish him well, but I hope Graybill sees this and talks to him about it!Positive note: Dr. Oliver's nurse was very kind and did an amazing job getting me set up for my telemedicine appointment!Update: I just got my lab work results back: I had a severe vitamin D deficiency and he had to prescribe me high doses of vitamin D for 8 months. I'm really glad I went with my gut and pushed him to give me routine blood work. I hope Dr. Oliver learns how critical it is to listen to patients and take them seriously, because I could have ended up more sick!

Dr . Oliver is excellent. Very caring interacts wellwith children my 11 yr old had his physical withhim . Dr Oliver made him feel comfortable explainedeverything that his examination would require .The experience for him was positive when we left he said “ I really like dr Oliver he’s cool“ 😎 I highly recommend him...and his office staff are very courteous and professional .

My regular primary care physician, Dr. Matta, was out of town, so I saw Dr. Oliver instead via telemedicine. At the beginning of my appointment, he greeted me with the previous patient's name - this was not a big deal, but did not feel great! When Dr. Oliver asked why I had come in for an appointment, he didn't let me finish my explanation (I had a flare up of rashes) - he told me that he couldn't take my concerns at face value and could not see my skin clearly enough through the video camera on my computer, and nearly refused to help me. I asked for routine blood work since it had been several years since last had blood work, just to make sure that my flare up wasn't related to that. He initially said he could not just do lab work for no reason; however, after a long discussion, he later changed his mind and allowed me to get blood work. I also mentioned that my dermatologist had given me a steroid cream for the rash and it wasn't helping. Dr. Oliver kept referring to my rash as "acne", and saying that my dermatologist doesn't know what she's doing by giving me a steroid cream for "acne". I had to explain multiple times that it's not acne - it's a rash. I don't normally write reviews, but I did not feel great walking away from this appointment. I didn't feel like Dr. Oliver listened to me or took me seriously. Additionally, I felt like he was condescending toward me and my dermatologist. I know this is a difficult time for everyone, but there is no excuse for that kind of patient treatment. I wish him well, but I hope Greybill sees this and talks to him about it! Positive note: Dr. Oliver's nurse was very kind and did an amazing job getting me set up for my telemedicine appointment!

My regular primary care physician, Dr. Matta, was out of town, so I saw Dr. Oliver instead via telemedicine. At the beginning of my appointment, he greeted me with the previous patient's name - this was not a big deal, but did not feel great! When Dr. Oliver asked why I had come in for an appointment, he didn't let me finish my explanation (I had a flare up of rashes) - he told me that he couldn't take my concerns at face value and could not see my skin clearly enough through the video camera on my computer, and nearly refused to help me. I asked for routine blood work since it had been several years since last had blood work, just to make sure that my flare up wasn't related to that. He initially said he could not just do lab work for no reason; however, after a long discussion, he later changed his mind and allowed me to get blood work. I also mentioned that my dermatologist had given me a steroid cream for the rash and it wasn't helping. Dr. Oliver kept referring to my rash as "acne", and saying that my dermatologist doesn't know what she's doing by giving me a steroid cream for "acne". I had to explain multiple times that it's not acne - it's a rash. I don't normally write reviews, but I did not feel great walking away from this appointment. I didn't feel like Dr. Oliver listened to me or took me seriously. Additionally, I felt like he was condescending toward me and my dermatologist. I know this is a difficult time for everyone, but there is no excuse for that kind of patient treatment. I wish him well, but I hope Greybill sees this and talks to him about it! Positive note: Dr. Oliver's nurse was very kind and did an amazing job getting me set up for my telemedicine appointment!

My regular primary care physician, Dr. Matta, was out of town, so I saw Dr. Oliver instead via telemedicine. At the beginning of my appointment, he greeted me with the previous patient's name - this was not a big deal, but did not feel great! When Dr. Oliver asked why I had come in for an appointment, he didn't let me finish my explanation (I had a flare-up of rashes) - he told me that he couldn't take my concerns at face value and could not see my skin clearly enough through the video camera on my computer, and nearly refused to help me. I asked for routine blood work since it had been several years since last had blood work, just to make sure that my flare up wasn't related to that. He initially said he could not just do lab work for no reason; however, after a long discussion, he later changed his mind and allowed me to get blood work. I also mentioned that my dermatologist had given me a steroid cream for the rash and it wasn't helping. Dr. Oliver kept referring to my rash as "acne", and saying that my dermatologist doesn't know what she's doing by giving me a steroid cream for "acne". I had to explain multiple times that it's not acne - it's a rash.I don't normally write reviews, but I did not feel great walking away from this appointment. I didn't feel like Dr. Oliver listened to me or took me seriously. Additionally, I felt like he was condescending toward me and my dermatologist.I know this is a difficult time for everyone, but there is no excuse for that kind of patient treatment. I wish him well, but I hope Greybill sees this and talks to him about it!Positive note: Dr. Oliver's nurse was very kind and did an amazing job getting me set up for my telemedicine appointment!

Dr. Mario Oliver is a prime example of service excellence and premier care! I’ve been seeing him for a few years now and even referred others to him, whom share the same opinion as I . Knowledgeable, professional, sense of character and most important, great primary care physician!! Always a great experience with Graybill Medical Group

One of the kindest doctors out there. I feel he cares for me like a family member. He treats me fantastic and he never rushes. Sweetest bedside manner. Graybill has the best Doctors and staff.

If you want the kindest, most caring doctor. Please see this man. Excellent bedside manner and takes time to listen to your concerns. I have a few ongoing issues and he takes such good care of me. I must add Dr Matta PA Fernando and full staff are just marvelous.

Dr. Oliver is good. His staff is not the best. I gave 4 stars for the doctor himself.