Candace Howe, Md's Online Review Report Card

Don’t think about it—just go and see Dr. Howe. She’s amazing. You will be so glad you did! While It has been a couple of years since I was a patient, as I’m pregnant and living in another state, I find myself wishing I could see Dr. Howe. I was a patient all throughout high school and college. Dr. Howe’s care for the whole patient—mind, body, and spirit—is evident in every encounter. Somehow I always left her appointments crying after she asked how I’m doing and really genuinely listened with palpable compassion. Dr. Howe is exceptional in every way. I never felt my time with her was rushed, and she was always thorough and detailed with my well woman’s exams or any issue that caused me to come in. She went above and beyond to share evidenced-based research on issues I asked about. She encouraged me and cared for me beyond the surface concerns, and for that she deserves a 5-star review.

Dr. Howe delivered our son who came 2 weeks early and had complications. She stayed in my room with me for 1.5 hrs to make sure we were both okay and healthy. She prevented me from tearing. She also personally called me once to follow up on a conversation we had earlier in the day to make sure I was feeling okay. Hands down the best experience I have ever had with a doctor. Her partner Dr. Maslovaric is compassionate and kind too. She helped during our hospital stay at 32 wks when I had an internal bleed + she helped during my pp visits. They both take the time to chat with you and care.

Long overdue- Dr.Howe is absolutely amazing, she really cares about her patients and has gone through 2 babies and a DNC with me. I started seeing MH Medical in 2019, and just had my second child with them this Sept. I got to see a lot from their PA Jennifer- she was amazing and always made me feel comfortable, heard and had great feedback for me. While you won't always see "your doctor"for each visit, you will still get to know each of them before delivery and I always felt like I was in great care regardless; and knowing that's because Howe was in delivering the babies herself so she couldn't also be in the office every day - so I knew I wasn't going to have a stranger walk in to deliver my baby was what really mattered. I will say- they have done an overhaul on front desk, and it's become much easier to get ahold of them, and the staff I've interacted with has been great. Special shout out to Katie the ultrasound tech- she blows all other ultrasound techs away (I've seen quite a few and none have compared). They also have a new appt app that lets you see everything you book, has your billing and lets you message the Dr.s directly- I've always had a quick response from both Howe and Masloveric. My first delivery was grueling- but Howe checked in constantly to help things along see how it was going, unfortunately since it was 36hrs she wasn't able to stay the full time since Drs need to sleep eventually, and had to put me in the hands of Neepert (wonderful doctor also- was with HM at the time, but isn't with the practice now, she is now a part of Hoag delivery). This second time I had Masloveric (only one doctor is on call for the hospital not both) and she did a great job- even guessed the timing of the delivery which I couldn't believe; she estimated my daughter to be born between 3-5pm and she came at 4! Long winded and long stories short- they have really seen me through a lot, miscarriages and live births - and should we try for number 3 I'll be coming back yet again to be in their care. They have a really wonderful team backing them up these days and really strive to be there for their clients from what I've experienced.

Struggling bad and suffering with severe hormonal imbalance and PCOS and looking desperately for a doctor that will listen and actually care for your well being, I found her and it’s Dr. Candace Howe. She makes you feel heard, GENUINELY cares, and treats you as if you’re family. Such an amazing demeanor and doctor. Highly recommend! Excited to have her help me on my journey to recovery!

After my first visit as a first time mom, it's a lot of information. They said that they will send me to Quest to get lab work done. But they didn't give me a reminder card or instructions on what week to go, the address, what type of blood work to expect etc. Quest requires you to book your appointment online but do I do a morning or afternoon appointment? Idk so I called Quest to ask but they don't have humans. I drove to Quest to ask them if I need to fast for my appointment or not. Quest said that I need to ask HM medical. Obviously HM Medical is known for not answering calls so this is becoming frustrating at this point. Anyways it was a lot of back and forth that all could have been avoided if the from desk gave all the info I needed to begin with. I don't know what I don't know, so I'd expect the professionals who do know to advise. Also when you first go in they give you a novel of paperwork to read and sign. AS A FIRST TIME MOM. Some of that I expect to review with the doctor. Most of the paperwork is informational and I had to ask for copies. Idk I'd expect to have it nicely given to us in a folder because that is what I would do. For a nice newport office, I'd expect higher customer service. Client Portal. After my first appointment I kept getting texts saying I have tests results (I didn't take any tests). All mistake text messages. And then they deleted my account. I called them and they said they would get back to me. And then sent the account again but didn't call back to explain what happened. The PA and Ultrasound Tech were all very nice. I know the doctor has good reviews but trying to figure out if it's worth it coming here when the front desk is messy. *wrote this message while trying to get an answer calling them*

For the last seven months of my daughter's pregnancy, I have listened to her repeatedly tell me how poor the office staff has been at your practice. This is her first pregnancy, and today, she was so upset she called me crying after her appointment. My daughter requires additional testing due to some concerns about her baby's size. She has been trying for almost a week to get the testing scheduled by your office staff. She has called them at least seven times, and the staff either sends the wrong codes for testing or doesn't send any requests at all. It is now very difficult to find an opening for the testing before she is scheduled to give birth in just two weeks. This is not the first time the office staff has made these mistakes. They had her husband take the incorrect genetic test, and he had to come back and have the testing redone. Can you imagine how stressful this is for a first-time mother? Now, she is dealing with concerns about her pregnancy and has to tolerate office staff who can't get anything done for her. This is unacceptable. I have read several reviews that seem to state the same problems: no one answers the phone, appointments are not booked correctly, tests are not booked correctly, etc. Poor service cannot be tolerated when dealing with the health and well-being of a mother and her unborn baby. This is creating unnecessary stress for my daughter at a time when she shouldn't be exposed to stress. These problems need to be addressed and corrected immediately if you expect to continue to operate a medical practice. Follow-Up Post Dr. Howe was extremely attentive to my concerns and contacted me immediately to find out more about the situation. She was so concerned that she took matters into her own hands to resolve the situation and ensure that everything that needed to be done was being done. I feel so much better and appreciate her concern and assistance. My daughter is being cared for appropriately with Dr. Howe's oversight. I understand that insurance approval issues had a lot to do with the delays my daughter experienced, and I expect there will be improvements in front-office service with continued training. This was a difficult situation, but I can see by how Dr. Howe became involved and provided immediate resolutions that she truly cares about her patients and their families. Thank you again, Dr. Howe.

I used to love this office and now they are the worst! Never answer the phones and now I just got a phone call at 6pm on a Friday to tell me they don't take my insurance anymore and my appt is on Monday! Classy! What a joke. Watch out for this office. I would go elsewhere for sure

I've had almost a year to think about this review because I didn't want to write it while I was too emotional or frustrated. I went to HM Medical for my second pregnancy last year. I, too, had a difficult time with some of the front staff, scheduling, and lack of returned phone calls. I often had to call the office myself to confirm my appointments and one time, an appointment was canceled and no one from the office notified me! I was only told it was canceled because I called in. I had a scheduled C-section with Dr. Howe and it was nearly impossible to get onto her schedule before my surgery (they had me scheduled with Dr. M who is great!) but I emailed Dr. Howe begging to be added to her schedule so I could at least meet her before she operated on me. Thankfully, she was able to add me to her appointment schedule but it was a very stressful time for me because of the lack of clear communication from the office. Make no mistake though...Dr. Howe is an excellent physician. My son aspirated meconium during my c-section and she was so calm, cool and collected - my husband and I were so impressed with her. She is exactly the type of person that you want taking care of you and your child. I really enjoyed my experience with her and the rest of the medical staff but I do think improvements can be made with the office staff/phone system/scheduling/and overall customer service.

I made my appointment over 9 months ago with Dr Perkins. I was never informed she left the office and never received any communication about my upcoming annual appointment. No one answered the phone so I left a message had to wait two days before my appointment only to find out the appointment was changed to a different doctor.I showed up to the office, gave my insurance card and sat down to fill out forms. (which I had done 9 months ago when I originally made the appointment). After waiting half an hour I was called in only to be stopped by the office staff to inform me that my insurance is no longer accepted. I asked when did the change happen as I was not informed. They replied recently but maybe I was left off the e-mail as I am a new patient. I took off work and wasted almost two hours of my time. I should have been told Dr Perkins is no longer at that office as well as insurance changes!

I made my appointment over 9 months ago with Dr Perkins. I was never informed she left the office and never received any communication about my upcoming annual appointment. No one answered the phone so I left a message had to wait two days before my appointment only to find out the appointment was changed to a different doctor.I showed up to the office, gave my insurance card and sat down to fill out forms. (which I had done 9 months ago when I originally made the appointment). After waiting half an hour I was called in only to be stopped by the office staff to inform me that my insurance is no longer accepted. I asked when did the change happen as I was not informed. They replied recently but maybe I was left off the e-mail as I am a new patient. I took off work and wasted almost two hours of my time. I should have been told Dr Perkins is no longer at that office as well as insurance changes!