Coastal Kids Newport Beach's Online Review Report Card

I hope you have a flexible schedule! Based on my experience over the past year with this office, you have about a 1 in 3 chance these guys will call you and need to reschedule at the last minute. And by last minute, I mean the day before. They don't seem to care that you scheduled time off weeks ago to be able to make this appointment. The idea of parents having to work to feed their children appears to be lost on this particular office. They certainly don't seem to put my child's health first, which is all I'm really asking for from a pediatrician.

Front desk staff make sure to always be rude. I think it hurts them to be humble and nice. I don't remember a time I spoke with them on the phone or visited the office and had a good service. They are so disrespectful and treat people poorly. No communication. Unprofessional and unaware of so many things especially when on the phone they fail to answer que or help with insurance issues. They never smile at people, really make you have a bad day after every visit. I only chose the office because it's located in Newport Beach and closer to me but never expected such a good area to have such rude and disrespectful people. I only come here for my son but definitely laguna hills office has nicer people although it's far i still prefer to drive there and have a better service.

We have been so lucky to have had some great pediatricians but we especially appreciate Dr. Rhee at Coastal Kids! She is so warm, thorough, communicative and knowledgeable.  A friend recommended Coastal Kids but we were matched with Dr. Rhee by the clinic since we were new patients and we are so glad that we got her! The clinic here in Newport is nice and convenient as well.

The doctors are great but the front desk staff is horrible. Raven at the Newport Beach location was very rude and completely unhelpful over the phone. Immediately cut me off and would not listen to anything I had to say. Having a sick infant is very stressful, dealing with rude incompetent office staff on top of that is not a good experience.

I Drive an hour to see Dr.Matthew Harris he is amazing there really aren’t words to describe how great he is with our son since the week he was born I actually switched him to Dr Harris and speaking with hoag nurses if you are looking for a new one or for one to begin with go with Dr. Harris he has gone above and beyond for my son with allergies and also just recently being sick even if my 18 month is scared and crying after the exam is done he makes time to make sure he is not scared of him

They never really seemed to have space to see my kids when they were sick. I ended up needing to take my 4 year old to the emergency room for symptoms of a UTI where she was prescribed standard antibiotics but exposed to all kind of other things during COVID. This was fall of 2020. I ended up with a $1,000 bill which was totally unnecessary.... Very disappointed with this office.

Doctor Thompson is the best doctor I have ever gone to. For a new mom everything can feel overwhelming but she really puts me at ease. she is so kind, thoughtful and I never feel like she is rushing with me or my baby. she always takes her time and answers all my questions. She is so good with babies and kids and you can tell she takes total pride in her job. I really feel so thankful I have her in my corner with any questions I may have. She is truly the loveliest and I couldnt imagine seeing anyone else now that I have her. She cares for my baby and myself. I feel lucky I found Dr Thompson

Dr. Laura Gordon is by far the best doctor we have ever had.  I worked in Asia for over a decade, so my kids would see doctors in Taiwan, Hong Kong, China, and Dr. Laura Gordon and her team were by far the most friendly, experience, and professional.  My kids would always kick and scream when we took them to see the doctors (kids just know when a shot is coming), but when they are at Coastal Kids, they are perfectly calm, no drama, happily waiting for there favorite doctor to show up.  I dont know how Dr. Gordon does it, but she has like a jedi touch that just relaxes the kids and keeps them super chill.  My only gripe is that Dr. Gordon has moved to to another office and is rarely at the Newport Beach office.  BRING HER BACK! Also the nurses and administration team at Coastal are on point.  All my kids immunization records were in Chinese, using a local Taiwan form.  I needed a English version so that my kids could attend school.  So the nurses went through the Chinese forms and crossed checked each individual shot and transferred them into a US English version.  No easy feat as it mustve taken them hours to do.  I appreciate them so much for doing that.

Quality care, attention to detail, child friendly, and professionalism! The doctors actually do their jobs unlike other doctors. They ask if you have questions and take more time with you than other places! They call your child by name, not baby. They make you feel like your child is a priority. No shortcuts here you’ll be very pleased! No cattle call! The nurses are soo nice too!!!

While the doctors are great, the billing team is what generated this review, and when does that happen?!?!  Rachell was so easy to deal with.  She showed she actually cared about resolving my problem, proactively suggested solutions she then chased down on my behalf, and at the end of the day made the situation right.  Im used to outsourced call centers when I call places for billing support and was so pleasantly surprised Coastal Kids took what is a leading childcare practice and kept their excellence consistent across every department.