Eugene Chang's Online Review Report Card

This review is long overdue as I feel weird posting reviews about medical professionals, but this is the way the world works these days so here it goes. I have been seeing the pediatricians here since my 1st was born 12/2020. We mostly see dr. Zelkin, however all the doctors and the staff are absolutely phenomenal. My daughter has had some complex medical issues but Dr. Zelkin consistently provides the most compassionate, comprehensive care. Very rarely do you find a doctors office that doesn't brush off your concerns and will see you same day, sometimes even within an hour of calling. They make our family feel seen and heard and not just like a number. Referrals are done promptly and appropriately and we have never once felt rushed or like we left without clear explanations of the plan. Our family is so grateful for the care we have received and whole heartedly recommend this office.

Been coming here since my babies 13 years ago. Have been happy with the Doctors. Unfortunately the front office staff is disrespectful. Our new insurance was set up incorrectly. Instead of knowing that we've been good patients for the last 13 years & whatever insurance issues will be worked out. They treated us like criminals who needed to pay cash before we received service. The way they handled the situation was very upsetting and could have been easily avoided.

Wonderful doctors and practice overall. All the doctors and nurses are compassionate and have been great diagnosticians and caregivers for our kids. It is usually easy to get an appointment and having Saturday hours has been a huge help. One thing that stands out is their consistently custom approach of treating patients - avoiding blanket / off the shelf solutions but instead tailoring it to exactly the type of care the kids need. It is rare to find a medical clinic like this anymore - wish I could say the same great things about the family medicine / internal medicine practice that I go to!

I have nothing but positive experiences with all the doctors at Harbor Pediatrics. We see Dr. Chen currently and he is not only very knowledgeable but also has a great sense of humor. You are in great hands with this practice. The office staff is also very helpful.

Doctor are great and they get you in and out very quick. I would recommend going here if you have young children.

Dr. Michelis, Zelden and Chen are wonderful doctors! We see Michelis on a regular basis for the last 10 years and my children love him. My youngest caught a life threatening sepsis and was seen on a Saturday. He may not have survived it if it wasn't for the doctors willing to see him on the weekend and calling ahead to CHOC. In addition, Dr. Michelis has an amazing bedside manner, talks at the kids level and is always in a good mood. He reminds me of Mr. Rogers. We highly recommend him, his staff and the triage nurse Susie.

While I've had pleasant experiences with these folks, the majority of the time I'm working with cavalier attitudes and lackadaisical responses and that can be frustrating in this already frustrating environment. Doctors are always late and not by 15-20 minutes but usually by 30-45 minutes on average. So I'm at a point where it's just not worth coming here anymore.

Really bummed, predatory billing. They are charging $60 for the nurse to administer flu shots. They put it separately from the wellness charge because they're able to get the full amount of it doesn't get sent through to insurance and goes straight to the patients. I'm so tired of the scams doctors play, it takes a lot of phone calls but don't pay these dumb fees.

I take my son to Dr Chen here on the recommendation from my OB. I'm so glad I took the recommendation because they're great. The staff and the doctor are very kind and very gentle. I trust their advice and my baby is flourishing. I really like that they have vulnerable patients such as my newborn come in early. When we show up we check in outside and then get walked into his room to wait for the doctor. The doctor is proactive in letting us know what to expect in the coming weeks and months and thoroughly checks my baby. This has helped us to look for any signs of things like colic and to prepare in case. Thanks again!

Wonderful staff and doctors. There's ease of appointments and quality care. Nothing to complain about them. The nice thing is that if your doctor is unavailable, you can see another one that practices there. Everyone I've dealt with has been wonderful!