Patricia Shih-Ting Tsai's Online Review Report Card

Ive been hearing about this quack for a while now. My other half was referred to her by her pcp who has to be a friend of or getting a kick back from I guess dr tsai? Anyways after she paid 1000 plus then was billed for who knows what from the office for the colonoscopy their office went dark...After many calls and messages she was read results and cleared but her problem still persists... All these innocent people were screwed by you, well I hope your malpractice insurance is up to date because I for one will not be stopping at a meaningless yelp review. I encourage anyone else who can to take legal action, even if we lose, her name may be tarnished enough to save some people down the road.

4/22/21:The majority of my YELP reviews are 5 stars to support those that provide an outstanding service to the public.  I hate giving poor reviews like this one but feel that it is necessary to bring to attention that the reputation of a business or practice does matter.  My initial complaint is that on Monday 4/19/21 at 10:15 AM I called Dr. Tsais office to make an appointment regarding a colonoscopy that my PCP recommended and had referred me to Dr. Tsai.  I received a very short recording stating that the office was closed (for reasons unknown and for what dates) and to call back when they are open.  I was able to leave a voicemail message.  I provided my name, phone number and much more information and asked them to contact me.  I also sent an electronic message from their their website with the same information and request.  4 days later I still have not heard back from them so I decided to look at their YELP reviews.  I was shocked and immediately contacted my PCP and requested a referral to another Gastroenterologist other than Dr. Tsai.The point is that people do read these YELP reviews and they do matter!  The public needs to be warned about business and practices that have poor reputations and are turning a deaf ear to those providing feedback to help them correct their issues.Updated 4/24/21:Dr. Tsai, if I knew that you are reading these reviews and taking them to heart I would gladly delete this review.  I have no desire to discredit your practice.  I do feel that Dr./patient communication (directly or indirectly) is vitally important.

Dr. Tsai has wonderful bedside caring manner and her staff was very helpful. This was only my second colonoscopy in 10 years so I don't have much to judge on other than her manner and care and I can say that I was impressed and I am pleased recommend her.

Saw MD once in office then she recommended I get endo/colonoscopy. Next available was 2+ months later. The day of the procedure, I waited an hour before gowning up then waited over an hour and a half before I was given anesthesia. <br><br>My major disappointment has been for billing:<br><br>The dr nor the office staff explained cost of procedure. <br><br>She does not take credit cards for payments. <br><br>Almost a year after procedures, I continue to receive bills for the procedures, lab cost, anesthesiologist, etc. <br><br>There are too many surprises with this office.

Dr. Tsai is an outstanding ,doctor, who is extremely dedicated to her patients and her field. She is a consummate professional, and brilliant in her field, punctual, caring, and always follows-up. If I could give her ten stars, I would rate off off the charts! I've' gone to her many years. Her staff is excellent, Betty, Ruby and others, I wish I had their names. Her office is always full of patients who comment what a great doctor she is.Thank you Dr. TSAI for your knowledge in improving my health. Thanks for your great staff too, who are caring, helpful and always follows-upSincerely,Wanda CavalierFormerly Wanda Askins

Good doctor and very gentle

She is very attentive and listens better than most doctors.

Excellent doctor. Highly recommend. Dr Tsai is kind and patient, I had my first colonoscopy with her. Very easy and no pain.

Dr. Tsai is an outstanding ,doctor, who is extremely dedicated to her patients and her field. She is a consummate professional, and brilliant in her field, punctual, caring, and always follows-up. If I could give her ten stars, I would rate off off the charts! I've' gone to her many years. Her staff is excellent, Betty, Ruby and others, I wish I had their names. Her office is always full of patients who comment what a great doctor she is.Thank you Dr. TSAI for your knowledge in improving my health. Thanks for your great staff too, who are caring, helpful and always follows-upSincerely,Wanda CavalierFormerly Wanda Askins

Find a different doctor. Dr. Tsai seems to be a kind person, but not a good doctor. I attended her office after getting a referral from my primary care doctor. I was going there for over 9 months and only was able to get 3 appointments. First impressions were not great as her office staff is horrible. I do not know if they do not like their job or they are just bad at it. As a patient you want to feel welcome and taken care of, they do the opposite. I have severe abdominal pain and went to see her. She never seemed to remember who I was as a patient which was concerning. She ordered blood tests, CT scans, and an endoscopy. I was told they would contact me with the results. I had to contact them myself for at least a month after each test for my results. I also had to call to get follow up appointments because they did not want to give any, even after they found a hernia. When they finally gave me a follow up appointment she did not seem to have any diagnosis or solution and instead prescribed more medication and ordered more tests. After this, I decided to get a second opinion from another doctor. Before speaking with my new doctor I searched the internet to see if I could find out what was wrong as Dr. Tsai took 9 months and did not do so. I searched for half an hour and matched the symptoms of Irritable Bowel Syndrome. I thought this could be it, but still wanted to see another doctor. Due to the pandemic I  had to talk via face time to my new doctor. After less than a 30 minute appointment, he diagnosed me with Irritable Bowel Syndrome. Dr. Tsai did not diagnose me with anything in 9 months even when the pain continued and I could not eat anything. My recommendation is to not bother with Dr. Tsai. You won&#39;t get the help you need.