Novato Dermatology's Online Review Report Card
3.9
Average Star Rating
59
Total Reviews
0
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Novato Dermatology received 57.6% positive feedback, with patients praising the professionalism, knowledge, and caring staff. However, 42.4% of the feedback was negative, primarily citing poor customer service, rushed consultations, and billing issues. Overall, the practice is appreciated for its expert care but could enhance administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Novato Dermatology's Reviews
I went to Kim Frederickson for several years and liked her but had a problem with a procedure which she refused to make any attempt to correct in an utterly arrogant fashion and refused to even attempt to get Medicare authorization because that would have entailed admitting to a mistake, which apparently her ego wouldn't permit. I went elsewhere and got her mistake corrected thru Medicare
Reviewed On Yelp
Dr Dalton is fantastic
Reviewed On Google
My first experience with Dr. Dalton and was pleased. He came in with a great attitude and greeting, and was inquisitive and detailed in his assessment. His assistant was great as well.
Reviewed On Google
Cant speak to the Dr. but the front desk staff incredibly terse. Left without seeing Dr.
Reviewed On Google
10 STARS!!! The best experience with Staff and Dr. Frederickson. From the time you enter the office to the end of your visit you know you are in the RIGHT PLACE! My arrival was cheerfully welcomed by the waiting room staff. After leading me into the examination room, Nicki made me feel very comfortable as she prepared me for my visit. After a short wait, Dr. Frederickson entered with a very welcoming greeting, patiently listened to my concerns, asked questions that reassured me that she knew precisely how they should be addressed. Then she examined me thoroughly, drew my attention to something I had not noticed, took a biopsy and promptly phoned me later to PERSONALLY assure me that I had nothing to worry about, as it tested negative. They well deserve 10 stars!
Reviewed On Google
Dr Fredrickson is the best. Very thorough and listens to your concerns. Staff is always nice and accommodating
Reviewed On Yelp
Fantastic experience with Dr. Dalton and the entire staff at Novato dermatology. I would recommend the office highly for preventive care.
Reviewed On Google
Dr. Frederickson is top notch and I cannot recommend her highly enough. She has been my dermatologist for years. Her office is clean and efficient and the staff is pleasant and accommodating. I can only think of good things to say so I'll stop there.
Reviewed On Yelp
Avoid this place at all costs. I went in to have them look at some skin tags and growths on my neck and back. During an extremely rushed visit (literally about 5-6 minutes, which seems the norm, according to other reviews on this site), I was offered an out-of-pocket service to remove the skin tags for $250, in addition to the insurance-covered procedure on another growth. I was told it would take a couple of months for them to fall off on their own, but most of them had not after over 3 months. I called, and they told me the only option was to PAY ANOTHER $250, since there were NO GUARANTEES. I asked the receptionist to verify with the doctor the cost, and she said she'd check and get back to me in a day or so, but it's been over a week with no response. On top of this, the receptionist has been pretty curt and rude since the beginning of my experience in the office. I strongly suggest avoiding this office at all costs. Judging from the other reviews on this site, this practice seems to also miss serious, possibly dangerous conditions because of their sub-par work. I also suggest reporting your bad experiences here to the Better Business Bureau, which I have done.
Reviewed On Yelp
Dr. Dalton is great! I have seen him a few times for various medical reasons. I usually can get an appointment in a timely manner. He runs on time which is great because I am a busy guy. He knows his stuff! I always leave there with an answer and a solution. I highly recommended Dr.Dalton!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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