Alta Bates Summit Medical Center | Summit Campus's Online Review Report Card

I went to this hospital over a year ago and got a new bill from them a few weeks ago. The bill is an outrageous amount for the lack of care that I received. They treated me for maybe four minutes, and the doctor charged over $500. I feel disgusted by the lack of care I received and that the doctor felt their four minutes was worth so much money. I was unaware of this charge or what it was for. I am horrified that the doctors are allowed to further charge the patients a year past the date they were seen in the hospital. Do not go to this hospital if you can avoid it.

Great Care Provided! I appreciate the Nurses .

I didn’t know it took 4 hours for blood work to come back and a doctor to go over that with you before you could be discharged

I used to think highly of ABSH but not anymore. Not long Ago I was part of a Ethnic Health Program at Summit! First meeting in the cafeteria then later meeting at Samuel Merritt. As the Vice-president of St. Luke Society I led community meetings in summit's library. Nevertheless, as a patient I have been my talked down to, forced to leave the ER with a very high blood pressure, barely listened to, mocked my grandchildren 's names that start with the letter D, been insulted, lied in, lied to, theft of meds by an EMT after taking me home, and finally saw a doctor who had no clue why my stomach hurts so I ended up diagnosing myself. The ER doctor didn't give me her name but said blood tests showed "kinda not so good with your kidney's," but discharged me with no explanation of the results from kidneys. Blood draw. Most of my ABSH doctors have left Sutter and I don't recommend their "services". I'm thinking of either joining Kaiser or being seen at Urgent Care instead of the ER. I am also going to ask for copies of my medical records. I believe I've been diagnosed incorrectly because of a stalker who practiced witchcraft. When they don't know anything about the existence of this trauma, they have chosen to brand me with psychosis. If I had to do over again...I wouldn't. I appreciate Dr. William Lewis and Dr. Terrance, surgeons. But post-operative care was shaky and I almost choked to death in front of an RN who did nothing to help me. Be watchful and prayerfull if you end up there .

The wait time is DISRESPECTFULLY RIDICULOUS!!! Many people have been waiting for 3+ hours in the emergency room. It didn't start with many people in here, but they're just letting it pile up. I literally heard doctors/nurses laughing and joking around when I got my blood taken before being placed back in the waiting room for an additional 3+ hours. They need more qualified individuals working here that genuinely care about the well being of their patients, because this is just so sad. I know they have enough rooms, this hospital is too big. They definitely were picking and choosing who they were processing. This place needs to be boycotted asap!! They DO NOT move with any urgency at this place. Ridiculous, and this is supposed to be the emergency department???? I ended up not even being seen.

This happened on February 11 in the ICU: the charge nurse named Mercy seems nice. She is caring and kind. The other nurse: she was doing what she could for my Mom, but she kept shaking her head at my Mom, getting annoyed with her, not really answering her questions, and would get loud with her and her husband. She would kind of yell angrily out of nowhere. Which is why my Dad got loud with her and said he wanted to complain about her. It seemed she could be a little bit rude. Sorry. The other thing that happened was apparently a doctor told my Dad that my Mom was low on potassium, I don't know which doctor or doctors it were, and they had said that she needed potassium. It may not have been doctors in the ICU. Mom went home on Thursday and ended up back in the hospital on Monday; the doctors that may have called may have emphasized she needs to take potassium. He brought potassium to the ICU that the hospital had issued and gave it to my Mom. Then it was found out that her potassium was already high which made her feel sick and want to vomit. He seemed he might have meant well, but that should not have happened. It seems there may have been a misunderstanding with the potassium, and Dad may have tried to fix it. I think the ICU doctors and nurses are the ones who know what medication she needs at the time. Her potassium may have been low before she got to the ICU. They are probably already giving her the meds that she needs. When my Mom was vomiting or looked like she was, I told the nurse. She reacted by loudly and irritatingly saying where is the vomit?! Also, just the way she was speaking to my Mom and Dad before the potassium incident was a little upsetting. She kept getting loud with them like she was yelling. My Dad was upset and got loud. He felt the care was not as strong in the ICU as it may have been on the other floors. The nurse said they (us) need to be educated about not giving her potassium; I did not give it to her. It was my Dad who seemed to also be concerned about Mom and brought it for her thinking she still needed it. The nurse also left the room when my Mom felt sick and did not seem to have empathy towards her. That was also the issue. I am wondering if this nurse did anything to lower my Mom's potassium levels. She was still treating my Mom the way she was before the potassium pill incident. 2/12: I found out that Mom's potassium levels were already high before dad brought the pill in. Her levels were 5.7 before the pill and 6 point something after the pill. Doctor Hass who called made it seem like it was completely my Dad's fault when I don't think it was. I am wondering if they treated her for her high potassium levels before Dad gave her that potassium and if they treated her for high potassium levels on the same day right after she was given that pill. When Sutter sent her home with her medication; three of the medications listed were missing. They were brillanta, the one called isosorbide mononitrate, and another one. That was on the list of medications Sutter had sent home with her, but those medications were not there. We kept trying to get in touch with them; we got in touch with them on Monday and they sent an order for those medications. My Mom got sick again on Monday, ended up in the hospital with two blockages that had been opened up with stents the week before and had a heart attack. I am wondering if this happened because they sent her home without her heart medications. I am wondering if they had given her the medications that she needed, if she would have been okay. Mama passed away in the hospital

This was the worst hospital experience I’ve ever had. The staff was extremely disrespectful and rude, and dismissive of my symptoms. They treated me like a was an incompetent, and didn’t know about my own pain and body. They came in and took the bed I was sitting on so then we didn’t even have a bed. It was disgusting and dirty everywhere, and they couldn’t tell me what my bill was going to look like. They don’t run any tests, and literally kept gaslighting me saying I was just overreacting.

Our doctor sent us to the emergency room because she thought my husband would need an intravenous medication. The guard sent me back to my car because her sharp eyes saw that my trunk was open. My husband uses a wherlchair/walker and she made sure we got the registration form as well. He was evaluated and determined to be in no immediate danger. We were in and out of the waiting area for about 3 hours as they did various tests. The doctor went over recent medical history and asked my husband to consent to admitting as treatment would take more than a day. He agreed. While the process took a good deal of time, people were polite, efficient and explained what the tests developed. Staff was knowledgeable and helped people in greatest need first.

My husband spent nearly 2 weeks in the Third floor, acute inpatient rehabilitation program at Summit hospital. I can't say enough about the staff. The physician, nurses, certified nursing assistants, physical therapists, occupational therapists social worker, neuro psychologist, and support staff were simply terrific. My husband was in quite a lot of pain but they took steps to mitigate it to the extent possible and to help him get ready to come home. He had three hours of vigorous physical therapy, occupational therapy and other social supports every single day except Sundays. When he came home, they arranged for twice-weekly OT and PT, a visiting nurse and a health aide. Thank you.

We came here for a medical emergency because it was the closest ER. The waiting room is very small and dingy. There were many visibly sick people without masks and there was no way to distance from them. I could not even find a chair to sit next to my sick child. I won't be surprised if I get sick in a few days from this place with a cold, flu, or Covid or something. You fill out a piece of paper detailing the reason for your visit. It seems strangely inefficient. We sat and waited to be seen by the triage team, wondering when we would be called. I decided to talk to the reception and explain the nature of our visit. I had a feeling we were not being prioritized despite the life threatening reason for our visit. The reception person then realized that our situation wasn't a minor illness and said they would talk to the staff. We still had to wait a good while before the triage team saw us but we were seen before others that had been waiting there longer. We were then rushed to a room and received care. Once we were in a room, the care was appropriately fast to address the immediate danger to life. The triage doctor and attending doctor had different advice and treatment recommendations and the nurse also had different information. (It is important to pay close attention and ask questions to make sure. Humans who are stretched thin can be chaotic.) Having been to other ERs, my impression is that this place seemed really stretched thin and cramped. It was bursting at the seam with people on stretchers in the hallways. The facility is old, dated, and dirty. The ER rooms are not all private, so our child had to hear a person on the other side of the curtain dropping F bombs every other word and describing how they cut themselves with a knife accidentally. I rushed and covered my kid's ears. There was trash on the floor, open packages on the counter. The medical team buzzed around visibly amped up. We could see the hallway from our kid's bed and we saw stretchers being pushed with different people constantly. It truly felt like a very busy ER. The medical staff, despite being busy, was very kind and patient. As with any medical situation, it is important to advocate for yourself. The important thing is that our child received a life saving treatment. It would not be my preference to come here for ER but I am not sure if other ERs in the area are better. We used to have Kaiser and have been to Kaiser ERs a few times. Kaiser ER is so much cleaner, bigger, better, and less anxiety provoking. A visit to an ER is never fast. You are lucky if you get out in less than 3 hours.