Temescal Creek Medicine's Online Review Report Card

I had an appointment at this practice with Dr Lauren Pallis, MD. I felt very well taken care of, and listened to. This is a practice where they actually CARE for you. This is NOT your typical US medical practice, where you are rushed from hand to hand (from nursing assistant to nurse), and spend 5 minutes max with the doctor, who is mainly reading their computer and not even looking at you. This is a medical practice where the doctor talks and listens to you. Additionally, it's not the most important, but it does matter: the physical space is incredibly tasteful, with lots of natural light, and beautiful artwork. It does matter because it makes you feel at ease and relaxed, and that's already the beginning of care.

I've been seeing Dr. Z for years and he goes above and beyond to be your personal doctor. He cares about your health and always within reach for questions or issues.

I have been going to Dr. Franchett for many years, and she and her staff are WONDERFUL!!❤

I don't normally leave reviews, but felt I had to based on the last few months of my health experience. I just had my first appointment here, and I really can't say nicer things about this practice. I've been dealing with unknown health issues and dismissive doctors and offices for months. It's taken a toll on my mental, and I felt like giving up! Thankfully, I called up this office and spoke to Shannon who very helpfully guided me through insurance processes and got me an appointment as soon as they could. When I came in for my appointment, I was fully prepared to be ignored by the doctor after many months of having this happen across various doctors. I wanted to cry when I was met with genuine concern and thoughtfulness, and after my appointment I really felt that my doctor cared about what was happening with me! I also felt really assured that even when I was asking a bunch of questions to my doctor and even the front desk, that I was met with lots of kind answers and no ounce of meanness. It was a really refreshing and amazing experience after many months of being treated like I've been making up my pain. I hope that everyone has this type of experience with their primary care, I definitely plan on sticking with this office for as long as I can!!!

Dr. Franchett and staff are wonderful. 5 stars easily.

Dr. Andrea Franchett was assigned to be my PCP by my health insurance (provided by my State government job, so it's supposed to be a good plan). I've been waiting three years for an appointment, but their staff keeps saying that Andrea is not seeing her new patients yet. I don't understand why she is accepting new patients through the insurance company, but refusing to make appointments with them. Do doctors get monthly or annual payments based on the size of their patient list? When I ask for an appointment, I'm told I can see "Julia" instead, who appears to be a physician assistant. Are they using this system to funnel patients directly to an assistant? I have a few serious problems and it would be great to see a doctor.

Dr. Zimmerman is wonderful..

I am very happy and grateful to have found Temescal Creek Medicine and Michael Zimmerman. They provide exactly what I want and deserve from a healthcare provider: professionalism, responsiveness, and kindness. They also are great at providing referrals to specialists, therapists, and other healthcare providers when necessary. Their office staff is top notch. They are very easy to communicate with about appointments, medication, and paperwork. TCM's fees are reasonable and fair. I wish I had found them sooner!

DON'T go here if you work, if you have a busy schedule, or if you want quality care. I only seen Dr. Zimmerman once. It was okay. I was complaining about digestive issues and he recommended Chia and Flaxseeds. Besides that, nothing. Then I asked if I could be tested for allegories and would need blood samples. Basically, they couldn't do it. Lastly, I scheduled a regular physical after not having been for over a year. I tried to schedule an appointment and no times worked with their schedule. We settled on a time. I had an emergency work meeting and called and hour before my appointment. The clerk notified me that it would be a $375 cancellation fee. Absolutely ridiculous! You're telling me it is going to cost me $375 for a appointment that would regularly cost $15. They then said Dr. Zimmerman would be willing to go half which is $187.50. For someone who had never cancelled before and actually notified them, it was disappointing and insane. Further, the office is in need of diversity. Being a healthcare facility especially in the Bay Area you would expect to see a more people of color. There isn't one. DO BETTER. Overall, don't go here. Save your time and money.

Good luck calling during office hours and getting a return call within two hours. If you're fortunate enough to then receive that call, you'll have to endure the dismissive attitude of the administration staff. Pro tip: don't become a patient of a practice with poor office support as it trumps the actual care that you'll receive.