Bruce Reisman's Online Review Report Card

My surgery went well, had surfer's ear and doctor Reisman removed a fairly large bone mass from my inner ear. Now no water gets trapped and can go under water again without getting any in my inner ear that I can't get out.

I've been a patient of Dr. Reisman for almost 20 years! He performed surgery on my nose and throat and it definitely cured my snoring! The sad news is that he's now retired, but the good news is that Dr. Richard Liu is now my ENT. Want to mention a special callout to Lisa, the nurse at the office is wonderful! She is always on her game professionally and is such fun while waiting for the doctor. Lisa, thank you!Dr. Reisman and Dr. Liu - thank you both!!

This is the best service I've had at a doctors office in California. Definitely the best surgical skill bar none, for any location that I've experienced. Had significant problems with clearing my right ear and also had issues with my adenoids and deviated septum. Doctor Reisman had me under for a few hours but managed to do 4 surgeries in my throat during that period of time (which helped me avoid having to take extra time off work). Really a solid individual and as someone that's had a botched ENT job elsewhere... man I really wish I'd found this guy earlier. He's definitely an old school, natural skill type surgeon. Very impressive human being, worked with me on insurance and was really assistive and patient. I felt comfortable here the entire time.

I was diagnosed with malignant melanoma on my lower lip in December. My world stopped until my appointment with Dr. Reisman and surgery soon after. He was empathetic and competent, I was assured the removal of the Cancer and some lymph nodes would result in a small scar. Today the stitches were removed and I was surprised by how small the scar was. I will be forever thankful for Dr. Reisman and his skilled hands. There is still a long road to be Cancer free but life just got better.

My son got referred here at Dr. Jacobs. And refused him because he had a no show from year 2016. This is Absurb!!!

I wanted to explore scuba diving as a profession rather than just a hobby, but I was routinely having trouble with one of my Eustachian tubes. I found this doctor through google by searching for Eustachian tube balloon dilation. Doctor Reisman was very accommodating. His staff assisted me with insurance and scheduling. I ended up having three surgeries preformed back to back. Two weeks out and I'm routinely breathing through my nose for the first time in 20 years. Recovery has been very speedy. Dr. and his staff were the most welcoming people imaginable. Really helpful and immediately put me at ease, just felt like I lucked out finding a great ENT with a solid staff. Could not have asked for a more competent physician. The Dr. was very hands on with helping me know what to expect in recovery (which was really short). Oddly positive experience. If you're a diver, this is the dive doc to see!

WARNING: Novel ahead! Because I feel like writing today.I would give this doctor 1 star, but I'm giving 2 stars because his office staff was wonderful and I hate to take away from them. They were very friendly, helped me with my kids in the waiting room, and were quick to get my paperwork processed. He also correctly diagnosed my son, so I need to acknowledge that, even though it was a pretty basic case, based on what he said.I made an appointment with Dr. Reisman, even though I wanted to see Dr. Jacobs originally, based on his 5 star Yelp reviews. Since Yelp isn't the end all be all (and I know plenty of people who are awesome with less than 5 stars) I decided I'd see Dr. Reisman instead because I needed to get my son in ASAP. Unfortunately, once I met him, it became clear why he was available in such short notice. Now, I understand that sometimes people have a rough day, so even though he was completely condescending and rude to me when we came in, I decided to let it go. He correctly diagnosed my son and for that I'm grateful; however, I left there thinking "I'm never paying my hard earned cash to see that person again," forgetting the fact I would need to speak to him in the near future about my son's test results.I quickly got over the frustration of this appointment because obviously, not a big deal in the long run; however, when he called me 5 days later to tell me the results of my son's test, I was quickly transported to the moment I met him.To make a short story long, he called my home phone first and not my cell that was also listed, which is totally fine. We never get real calls on our home phone line and (just for kicks since it's been a bit of a rough day) for the first time ever my husband decides to pick up the phone and say, "Dominos Pizza!" A time old prank tradition that dates back to when the telephone was invented, I'm sure. Instead of laughing about it and just moving on, he was his usual self! The doctor said, "Really?" My husband replied, "No it's not." The doctor asked, "May I speak to Mrs. Roblee?" My husband asked, "May I ask who is calling?" He raised his voice saying, "A doctor!" At this point my husband gingerly handed me the phone, realizing he had made a mistake of epic proportion and when I said hello, the person on the line angrily inquired, "Who was THAT?" Remember, I still have no idea who this was so I wasn't sure who was even asking. I told him it was my husband. He said, "Well, I'm glad THAT is over...this is Dr. Reisman," in his seriously offended voice, and was obviously really annoyed. Oh yes! I know that voice! Now, I can understand that if someone is having a bad day, this might not be a fun moment for them, especially after a long day of doctoring, even for the most lax person. I sincerely apologized and said how sorry I am and that we never get real calls on this phone. He raised his voice and said, "YOU LISTED THIS AS YOUR NUMBER." I was so taken aback at how angry he seemed, but not surprised since I saw how poor his bedside manner was at the last appointment. I simply said, "As I said, I apologize for the mistake." He then stated the rest of the information and I just let him speak until he was done. (In our appointment he would condescendingly say "let me finish" when I was about to ask him a question at a time in the conversation when it would seem a question should be allowed). I simply said thank you and goodbye. I hesitated writing all of this out because I generally do NOT care enough about stuff like this. And who has time for this? Well I'm making time. I'm totally willing to let stuff slide because let's face it, we're all human; however, the interactions with him were so bad that I felt it necessary to share. There are too many kind and caring doctors to even give this guy a try. Also, to be honest, it feels good to get this down in writing. This has been such an unpleasant experience I felt it necessary to take the time to be detailed. When I pay for a service (cash, no less!) he is providing, I expect to get treated like an adult, not a child who needs reprimanding and reproach.Anyway, if you see this guy, make sure to not EVER make a joke or expect a normal response. Do not even think about interjecting or asking a question when he isn't ready for it. Just go in, state the problem, don't speak before spoken to and for God's sake do NOT answer the phone "Dominos Pizza!" when he calls......actually you know what? Maybe do...-Written by someone who literally gets along with most people. Just not this guy.

Professional, competent, and caring... Dr. Bruce Reisman and his staff are stellar examples of what patient care and wonderful customer service should be everywhere. Because of a pretty serious illness, I have been a patient over the last several months. From the first phone call, the members of their team have been friendly, welcoming and helpful. Since I had to be out of work for a while, I have had to deal with an insurance company, my employer, disability and more. The team here has been very helpful every step of the way. In fact, they have worked on my behalf to 'fix' the other interested 'parties' mistakes, and they have done so with that same gregarious and positive attitude I have become accustomed to. When they say they will call, or have called ... they have. When they say they will fax something... it's faxed right then and there. When they say something will be mailed... you can find it in your mailbox the next day. When you ask for a note to be rewritten four times because of other people's mistakes (not theirs).... it's done... that day! When you expect a doctor and their team to treat you with care, and dignity, and to help heal you ... they do!I would not hesitate to recommend this doctor, and/or this office to anyone. In fact, I already have! Additionally, I've recently become aware of several friends and neighbors who have been patients here as well. They all have nothing but positive remarks. Dr Bruce Reisman and his staff treat patients of all ages as well, and it is clear that they care about each and every one!

Dr. Reisman has the bedside manner of an asp. He was rude and condescending, when what you need is an empathetic ear and hope. I cannot recommend this doctor less.

Had a great experience with Dr. Reisman. I was injured at work and was referred to his office. He was very professional and really knows his stuff. He was able to explain my condition and then was able to correct my issues. Very impressed with him and his staff.